Northwest Hyundai

This is the first time I have been to a dealership where I felt my concerns were important. We were meet by Clarence , and he went way beyond to make us comfortable. Thank you for making this purchase a Ple I felt my concerns were important. We were meet by Clarence , and he went way beyond to make us comfortable. Thank you for making this purchase a Pleasant one! THANK YOU HUB HYUNDAI!!! More

The General Manager, John Lowe, makes you feel at home right from the start. One of the best dealership GMs I have encountered in all of North and West Houston. Top 2, actually. Fernando and Francisco right from the start. One of the best dealership GMs I have encountered in all of North and West Houston. Top 2, actually. Fernando and Francisco were very patient and understanding to purchase a vehicle from sales personnel. I highly recommend anyone who is looking for a great new Hyundai or a quality used car. Hub Hyundai truly exemplifies excellence, from the receptionist to the sales floor to financing. You're in caring hands at Hub Hyundai. More

Salesman, Jim Holsen was very friendly and informative. Answered all my questions with a lot of patience. He made me feel at ease instead of nervous about buying a new car and I believe he got me the best Answered all my questions with a lot of patience. He made me feel at ease instead of nervous about buying a new car and I believe he got me the best deal possible and got me into a car that I was really wanting to own. I would highly recommend him and your dealership too all my friends and family. More

Our lease was up on a 2011 Elantra which we had gotten from Hub originally. We had decided on a Sonata and went in to close he deal. The original salesman we had been working with was ill that day and from Hub originally. We had decided on a Sonata and went in to close he deal. The original salesman we had been working with was ill that day and Robert was extremely helpful. We are now the proud owners of a 2014 Sonata GLS and it is gorgeous. More

Thanks Ryan Jimmy. Love my new vehicle. Best car buying experience ever. Thanks Hub Hyundai. You have a great team. Keep up the good work. experience ever. Thanks Hub Hyundai. You have a great team. Keep up the good work. More

Jordan very knowledgeable and worked with all our needs. Manager Ryan Miller was very helpful in pricing. I appreciate the efficiency of the HUB Hyundai dealership. Manager Ryan Miller was very helpful in pricing. I appreciate the efficiency of the HUB Hyundai dealership. More

I was shopping for a new Hyundai, due to the review and other owner's comments. But it became a nightmare really quick. I was told by NorthFreeway Hyundai in the Houston area, that the car that I was loo other owner's comments. But it became a nightmare really quick. I was told by NorthFreeway Hyundai in the Houston area, that the car that I was looking for is in stock. So I drove about an hour to get to the dealership, and deal with a new salesman that really don't anything about the product, no less where the car was when I arrive. He walked all over the car lot looking for the vehicle, but after all the test drive and providing all the info. There was no negotiation what so ever. He looks like he not even interested to sell the car. No manager shows up to finish and nobody care if I but the car or not. Never return this dealership. If they treat you like this before the purchase, think what would happen after the purchase. Second nightmare. I was told by an internet manager at Ron Carter Hyundai Clear lake that they have the vehicle that I was looking for and she offered an internet price that was suppose to be real? I have spoken to her twice on the phone to insure that there is no game playing with offer, and she reassure me that there is no game playing and the vehicle is real and she has the key in her hand. Because I told her that I don't want to drive 1 1/2 hr. just to play game with the purchase of the vehicle. So I drove out to the Ron Carter location, and of-course she is not there, and someone else will be taken care of me. Right!!! In come the salesman and I show him the email that supposedly the internet manager send me with the price and everything. At that point I was told that it doesn't include anything, so the price will be higher. How much higher would you think? Full sticker plus TTL. What a shock, because I was told by the internet manager that it will not be the case. But long story short. It ended up that I was told by another supposedly sales manager, that the eprice doesn't exist, there is no such thing. because they can't sell the car at that price. What a joke. (ANOTHER BUYER BEWARE) So I was giving up on the Hyundai vehicle, and wrote to the Hyundai North America and file a complaint. But I know there is nothing they can do. But When I was about to give up. Cornelius Ita with Hub Hyundai on 290, send me an email, so I thought there goes another scam. So I called him and he verify the price and everything. So I said what the heck. I went out to the dealership that same day, and Cornelius was super friendly and helpful..He gave me the best deal and took good care of my purchase. The end result is I am now a new owner of a 2013 Hyundai Veloster Turbo. Thanks to Cornelius Ita. highly recommend to buy car from this guy. Mr. Pham in the Finance department is also another outstanding staff at the Hun Hyundai location. He help me get a great deal and a great rate. Super easy to deal with and work with. The last and only thing I can say is Thanks a whole bunch Hub Hyundai on 290. Again with staffs like this, the dealership is highly recommended for future purchase. More

My wife and I went to Hub in hopes of finding a new 2013 Sonata for the best price. Robert and Mark made it happen! We are very grateful! Now to be honest, it did not start out as well as we had hoped. W Sonata for the best price. Robert and Mark made it happen! We are very grateful! Now to be honest, it did not start out as well as we had hoped. We originally dealt with Cornelius. From the beginning of our dealings with him, we felt that he was disorganized and rushed, just did not feel comfortable with him. Luckily, he had gotten busy the first day we were there so we were able to deal with Robert for a while during the first visit. We felt comfortable with him right from the start. However, since Cornelius was technically still on our account, he remained our salesperson for the time and he rejoined us to discuss specifics we were looking for as well as a possible trade in of my wife's car. I had found a comparable model of the Sonata we were looking for and told Cornelius the price. He basically laughed it off and said we would not be able to beat the price he was giving us. Quite condescending at this point. We talked about the trade-in possibility, in which he gave us a very low offer and said Carmax, which just so happened to be next door, would give us the same. Needless to say, we left that first day feeling very frustrated and unhappy with the service we received. I spent most of the following day researching Sonata models comparable to what we were looking for at lower prices and actually found more than a few. Also took the wife's car to Carmax for an appraisal. They gave us a much better offer for it. However, we decided to sell it on our own. The following Monday we scheduled another appointment with Cornelius, in hopes that my research would be more to his liking and smooth things out to where we could feel like he was trying to work with us. This was not the case. He continued to try and prove me wrong with everything I said and went on to a website trying to search through 15 pages trying to find the cars I was telling him about to prove to me I was wrong. When he did that, feeling attacked and insulted again as a customer, we immediately requested another salesperson and to speak with a manager. We spoke to Mark Odat, who is one of the managers, and felt comfortable with him right from the start. He was very apologetic and immediately addressed our concerns and what we were looking for from the dealership. He was very honest with us and showed that he was willing to work with us. He understood we had good dealings with Robert our first day there, so Mark transferred us to work with Robert for the remainder of the process. Smooth sailing from that point. We negotiated numbers with Robert, and with some help from Mark, we were able to get the Sonata we wanted for the price we preferred. Needless to say, if it weren't for Robert and Mark, I would be writing a different review right now. They made this process go from a 1 to a 5. I am giving a 5 because overall, we got what we were looking for in the end result. We had great service from Robert and Mark, and we got the exact car we wanted at the price that was best for us. Thank you Robert and Mark for making this a positive experience! More

My husband and I went in for the first time originally looking for a used vehicle for my mother...actually a CRV we had seen on line. To be honest we expected the typical bait and switch where they say "y looking for a used vehicle for my mother...actually a CRV we had seen on line. To be honest we expected the typical bait and switch where they say "yes come look at the car" only to find out that it was sold and therefore be talked into looking at something else. But...that was not the case at all. We met Sal who let us take the CRV for a test drive. We liked the vehicle enough to pick up my mother so that she could decide for herself. Let me tell you how refreshing it was to not feel pressured by the "sales guy". I know most people are like me and my husband and dread the car buying process but Sal was professional and easy to talk to. He listened to my mother and what she really wanted and she ended up getting a much better deal on a brand new Outlander Sport. SHE LOVES IT!!! Great mileage, unbelievable interest rate and warranty. So all I can say is if you are in the market for a new or used vehicle check out this dealership you won't be disappointed. Thank you so much Sal, Ed and Mr. General Manager for a great experience. By the way...I never write reviews but my husband and I like to read them before we make a large purchase. This dealership got a high rating and NO I'm not related to any of these guys. Just a very happy customer! More

I shopped off and on for 2 months before I purchased a car. I visited several dealerships, test drove different makes and models before visiting HUB Hyundai. The product knowledge of my salesman, Robert car. I visited several dealerships, test drove different makes and models before visiting HUB Hyundai. The product knowledge of my salesman, Robert Zamora, was exceptional and outstanding in comparison. I've purchase new cars in the past and I have to say that I never had a more informative salesman. I love my new Hyundai Azera! It was a pleasure doing business with Robert Zamora and HUB Hyundai, Cypress! More