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Northwest Hyundai

Houston, TX

1.9
626 Reviews

19300 Northwest Fwy

Houston, TX

77065

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626 Reviews of Northwest Hyundai

June 19, 2017

My experience was unpressured and professional. Zyri was very knowledgeable and helpful in picking my car. I would definitely recommend this dealership. All employees were very helpful and patient w More

by cruzin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Z
Jun 20, 2017 -

Northwest Hyundai responded

Your fantastic review was awesome to read! Congratulations on your new car. I am happy our team provided you with pressure-free, efficient and well-informed customer service. Regards, Troy Oneal - GM - y2203@aol.com

June 17, 2017

Awesome Would recommend Hub to everyone. This is my fourth purchase there and I will continue to purchase my vehicles at Hub because of the people and most im More

by daveandmarty2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burl Franklin, Troy Oneal
Jun 19, 2017 -

Northwest Hyundai responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Hub Hyundai. We can’t wait to see you for your next servicing appointment! Regards, Troy Oneal - GM - y2203@aol.com

June 16, 2017

New G90 owner The showroom and waiting areas have a lot to be desired. Really needs to be updated and improved. Parking is at a minimum. Bob was professional and More

by twobrothens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lowe, Bob Rea
Jun 19, 2017 -

Northwest Hyundai responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Regards, Troy Oneal - GM - y2203@aol.com

June 09, 2017

good for a hyundai dealership The dealership itself was good for hyundai, not very big/nice considering the market. Bob was nice but not very organized. The financing guy was a com More

by kmcampbell27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Rea
Jun 12, 2017 -

Northwest Hyundai responded

Customer satisfaction is one of our most important priorities and I am discouraged to learn you left our dealership disappointed. We understand the car-purchasing process may be stressful and time-consuming but our staff is dedicated to making that process as fast and easy as possible. Apparently we have fallen short of those goals on your most recent car-buying experience. Please accept our sincerest apologies! If there is anything that our staff or I can do for you, please do not hesitate to reach out. Regards, Troy Oneal - GM - y2203@aol.com

June 09, 2017

Loaner car in less than 2 weeks Good dealership but new vehicle had issues. Automatic doors only worked on passenger side. Had to make an appointment on my new vehicle and now I ha More

by tracymj763
Price
Recommend Dealer
Yes
Employees Worked With
Bob Rea, Paul Barrera
Jun 12, 2017 -

Northwest Hyundai responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for including fantastic customer service from Bob, Paul, and the rest of the Hub Hyundai team. Thank you for choosing us for your automotive sales and service needs and we look forward to working with you again in the future. Regards, Troy Oneal - GM - y2203@aol.com

June 08, 2017

Service The service was very nice. All the employees are very kind and professional. The employees know how to handle things very well and always care for the More

by wangen1204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Papa John, Bob Rea
Jun 09, 2017 -

Northwest Hyundai responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Hub Hyundai, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Regards, Troy Oneal - GM - y2203@aol.com

June 08, 2017

Excellent Experience The process was timely, smooth, and very upfront with all of the pricing and negotiations. The vehicle was delivered to me as agreed in clean fashion More

by laydbackrat81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Valarezo
Jun 09, 2017 -

Northwest Hyundai responded

Congratulations on your new vehicle and thank you so much for taking the time to share your feedback with us!  We work hard to make sure our guests have a remarkable experience.  We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Troy Oneal - GM - y2203@aol.com

June 06, 2017

Great experience enjoyed the overall salesman of the mr . Franklin great atmosphere good stock of cars to choose from.enjoyed the overall experience great More

by bljpriest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr.Burl Franklin
Jun 07, 2017 -

Northwest Hyundai responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Burl was there to provide you with such exceptional service. Thank you again and congratulations on your new car. Regards, Troy Oneal - GM - y2203@aol.com

June 05, 2017

Went for a test drive, didn't have the car I have been searching for a new automatic Elantra Sport to test drive. I went on the Hub Huyndai website and saw they had one in their inventory. So More

by agiuoco
Customer Service
Recommend Dealer
No
Employees Worked With
Ivania Garzona
Jun 07, 2017 -

Northwest Hyundai responded

We are truly sorry to hear of your recent experience with our sales center. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention, and we truly hope to work with you to find a resolution. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discuss your situation. Regards, Troy Oneal - GM - y2203@aol.com

June 02, 2017

Great first car experience I came to HUB Hyundai to purchase my very first brand new car, and my experience was absolutely great. Everyone was so helpful and worked at a profess More

by pjjarrar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 05, 2017 -

Northwest Hyundai responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional and helpful. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Regards, Troy Oneal - GM - y2203@aol.com

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