Northtowne Volkswagen

Great experience and fast Was looking at a Dodge Avenger for my son that I found online. Upon arrival, Jerry greeted me immediately and had the car ready to go for a test driv Was looking at a Dodge Avenger for my son that I found online. Upon arrival, Jerry greeted me immediately and had the car ready to go for a test drive. We loved the car and he did a great job of meeting our needs on the price. We were in and out in an hour! More

Head up north and ask for Helen Helen is honest, knowledgable and made our car purchase a great experience. She help my daughter find the perfect car, answering all her questions whi Helen is honest, knowledgable and made our car purchase a great experience. She help my daughter find the perfect car, answering all her questions while offering advice and guidance throughout the purchase process. If you are looking for a much different car buying experience, without the usually hassles -- head up north and ask for Helen. More

great experience Helen was extremely helpful in finding the EXACT car I wanted in terms of pricing and features. They also made the financing affordable. Overall the b Helen was extremely helpful in finding the EXACT car I wanted in terms of pricing and features. They also made the financing affordable. Overall the best experience I have ever had buying a car! More

This Dealership is AMAZING! Northtowne VW is the best car dealership EVER! Their staff is wonderful, friendly, honest and reliable. There is no hidden anything, no games whatsoev Northtowne VW is the best car dealership EVER! Their staff is wonderful, friendly, honest and reliable. There is no hidden anything, no games whatsoever and you feel like family when you leave in your new car! We were in and out in 1.5 hours! Thank you so much Bill, Helen and Lynn. More

Very Happy I first purchased a 2012 Jetta 2 1/2 years ago. I wanted a white 5 speed and they had exactly what i wanted. I don't like shopping for cars. I talk I first purchased a 2012 Jetta 2 1/2 years ago. I wanted a white 5 speed and they had exactly what i wanted. I don't like shopping for cars. I talked with the dealer and got everything handled before i arrived. By the time i showed up my car was ready, clean, and very simple to complete the paperwork. This last week i noticed my cousin just purchased the 2017 Jetta. I loved it. I contacted Northtowne again and this time was just a seamless. I now have a 2017 (brand new) white Jetta. I've never purchased a brand new car. Once again the dealership had everything ready for me, i was in and out so fast. I love my new car and all the guys over at Northtowne. More

Henry Lomax is a wonderful person!! We came in to the dealership and was looking for Hyundai and even though Henry was at Volkswagen he came over to Hyundai to help guide us to a great v We came in to the dealership and was looking for Hyundai and even though Henry was at Volkswagen he came over to Hyundai to help guide us to a great vehicle that was exactly what we where looking to purchase. I always come back to Northtowne because of the great service Henry provided.. Thank you More

Improper Maintenance leads to 5 water pump replacements First let me say I lone the two VW's I own but after my recent experience with both VW of America and two dealerships, Northtowne in Kansas City and S First let me say I lone the two VW's I own but after my recent experience with both VW of America and two dealerships, Northtowne in Kansas City and Stevens in Wichita I will be turning in the Jetta this fall and I will be looking to dump the Touareg when the opportunity presents itself. A car is of little worth if the dealers cannot properly maintain it and VW does not recognize the critical nature of that relationship. After 95K my water pump failed in the Treg, not bad service from a water pump. It happen while in Wichita so I made an appointment for a replacement, if you haven't priced one yet the total is over 650$.. four times what an domestic car would cost. The part was not in stock anywhere in America and VW agreed to compensate partially for the inconvenience of having to leave my car in Wichita while Stevens acquired to part and replaced it. That new pump failed in two weeks then consecutively three more pump failures or leaks over the next few months. Kindly VW of America said they would replace them for free, are you kidding me? The representative at VW of America seriously thought they were doing me a favor by replacing a pump that had been installed improperly or failed 4 times. The one from Stevens leaked, the three that Northtowne installed all leaked, once they didn't tighten three of the 6 bolts and they fell out and the other times either the pumps failed or it was also improperly torqued. This last time it was installed be another dealer in south KC and the jury is still out. I currently have a def tank heater that has failed, another 650 dollar price tag. Just replaced the brakes for 950 dollars and on my visit to Stevens they told me I'd need brakes soon as there was only 5mm left on the pads, I said that can't be I juts replaced them less then 10k ago,,.. turns out after a recheck at another dealer I have 9mm and 100 mm so what happened there? gave that one to VW of America and along with he other service failures they had nothing to say.... You make your choice, for me VW has seen the last of my money. More

Best car purchasing experience ever! I had a friend recommend Northtowne Volkswagen to me. When my daughter and I arrived, I met Helen. She was very kind, helpful, and knowledgeable of th I had a friend recommend Northtowne Volkswagen to me. When my daughter and I arrived, I met Helen. She was very kind, helpful, and knowledgeable of the vehicles they had to offer. I test drove the Jetta and absolutely loved it! I then sat down with Lynn who was right on top of things. She definitely knows what she is doing. The process was very fast and efficient. She had explained everything to me and even took extra time answering any questions that I had. My daughter and I drove off that day with huge smiles on our faces and was home in time for dinner. I will highly recommend Northtowne Volkswagen to all of my friends. I was so very impressed. More

Best buying experiance - honest and customer oriented - Didi Didi Lazarus is the best. I am a very detailed and picky buyer and Didi meet every one of my expectations. At every point of the process Didi commun Didi Lazarus is the best. I am a very detailed and picky buyer and Didi meet every one of my expectations. At every point of the process Didi communicated to me what was going on. Didi had the car ready to go for the test drive. No run arounds or wasting of time. I would recommend him without hesitation. More

3rd Car .. This is the third car we have bought from Mike Lopez at Northtowne VW and he has consistently gone the extra mile to make the experience quick and eas This is the third car we have bought from Mike Lopez at Northtowne VW and he has consistently gone the extra mile to make the experience quick and easy. If you are in the market for a new or used VW you can't go wrong with Mike and Northtowne VW! More