Northtowne Volkswagen

I contacted Northtowne VW via the web, and was quickly contacted by Trey Hubbard in new car sales. We exchanged several telephone calls, and he was always gracious, informative, prompt in returning commun contacted by Trey Hubbard in new car sales. We exchanged several telephone calls, and he was always gracious, informative, prompt in returning communications, and eager to help me meet my objectives. I live more than an hour from any VW dealership, including this one, so it was important to me that I have a fruitful trip. I didn't want to have to play two or more dealers off each other. I need not have been concerned--Trey knew I was a buyer, knew what I wanted to do, and made it happen. Quickly. And within my well-researched deal parameters. The particular car I wanted is a rarer vehicle. Trey worked to source the car from a dealer 350 miles away. I agreed that I would be okay with it if they had the car driven to Northtowne, but Trey and company surprised me by having it truck-transported anyway--a value add after they had already closed the deal--sweet! I made my second trip to take delivery of my pristine new VW, and it had been made so very perfect, it looked like a brochure photo-shoot. I had driven some way through foul weather, and was in a little bit of a hurry. Upon my approval of the car, Trey whisked me into the finance office, where Lynn Gronniger was ready with the documents. I was done with finance in ten minutes, and out of the dealership in half an hour, which was exactly what I wanted. I cannot say enough good things about the dealership or my salesman or any other part of the experience. The only surprises were good ones. If their service department lives up to the front of the house (and I have every belief it will), this is the beginning of a beautiful relationship. I've bought BMW's, VW's, Hondas, you name it, and this was the most hassle-free, efficient use of my car-shopping time I have experienced. More

I love Northtowne Volkswagon because they do not waste your time. They are always conscious of their customers when I come in to get my car serviced. They usually have me in and out in a reasonable amou your time. They are always conscious of their customers when I come in to get my car serviced. They usually have me in and out in a reasonable amount of time conducive to the work that has to be done. I'm sure when I am ready to purchase another car, it will be a Volkswagon and it will be from Northtowne. More

Trey listened to what I was looking for in a car and the price range I wanted and showed me the "perfect" car for me. It was a used car that had just arrived on the lot, and he understood my financial const price range I wanted and showed me the "perfect" car for me. It was a used car that had just arrived on the lot, and he understood my financial constraints well, offering to sell me the car "as is" rather than wait for it to be detailed or repaired. Also, when I moved, there was a question about the title, so I called Trey from out of state and he returned my call answering all of the questions I had. More

Trey Hubbard went above and beyond to make the sale, complete with no-hassle negotiations on price. He brought the car to me for a test drive, and was extremely knowledgeable about the model I was inte complete with no-hassle negotiations on price. He brought the car to me for a test drive, and was extremely knowledgeable about the model I was interested in buying. He answered all my questions and made the decision to buy an easy one by assuring me that he would be there after the sale. And he has been! He followed up after the sale to make sure I understood the operations of all the fun features on my new car, and to make sure everything was going smoothly for me. I recommend Trey to everyone I know, especially those who have had bad experiences at other dealerships. More

Didi was great to work with, I was going to just get a quote on a trade but Didi gave me a deal I couldn't walk away from!! :-) And Lynn in finance was excellent and expedited the paperwork very quickly. quote on a trade but Didi gave me a deal I couldn't walk away from!! :-) And Lynn in finance was excellent and expedited the paperwork very quickly. More

I have been wanting to buy a Volkswagen for the longest time. The 0% financing is what initially brought me to the Northtowne dealership. When I arrived I was met by Trey Hubbard. He answered all of my que time. The 0% financing is what initially brought me to the Northtowne dealership. When I arrived I was met by Trey Hubbard. He answered all of my questions and offered me a test drive in one of the many cars on the lot. The entire time I never felt pressure to do anything but look at all the cars at my liesure. Trey treated me like a freind rather than a customer. I was impressed by his knowledge and enthusiasm with Volkswagen products. I was sold. A few days later I came back to the dealership to seal the deal on a 2012 Passat. I checked Kelly Blue Book and edmunds.com. I was given a very good deal on my Passat and could not be happier. I would recommend that anyone looking for a Volkswagen come to Northtowne to look and buy. You will get great customer service and a great price on a new or used Volkswagen. More

When I got there Didi actually listened to what I wanted/needed. He came across straight forward, friendly, warm and genuine. I took my wife and kid to the dealership the next day for them to meet wanted/needed. He came across straight forward, friendly, warm and genuine. I took my wife and kid to the dealership the next day for them to meet Didi. More

This is the 4th car Mike has sold us, that in itself speaks volumes. He is a saleman we can trust and he is always so professional and helpful in making sure or needs or met. speaks volumes. He is a saleman we can trust and he is always so professional and helpful in making sure or needs or met. More

My certified car did not work correctly from day one and i had it in the shop 2 times and it still does not work correctly. Both times i was told they could not recreate the issue and therefore could not fi i had it in the shop 2 times and it still does not work correctly. Both times i was told they could not recreate the issue and therefore could not fixt it. After all of the hassle there i was tired of taking it there and also i had stop working in the area, so i chose to take it to a dealership closer to where i work now. they could recreate the issue but since it deals with molding the warranty does not cover the issue and Northtowne is refusing to pay for it even though it didnt work from the day i drove the car off of their lot. I was mislead when i bought the extended warranty as to what it would and would not cover. After a year of hassle and false statements from Northtowne VW you can be i will never buy another car there and will warn everyone i know not to as well. More

Everything as it should be when buying a car. Everyone involved in the transaction were professional and knowledgeable. I have purchased several cars from this dealership and receive A+ care on the sales involved in the transaction were professional and knowledgeable. I have purchased several cars from this dealership and receive A+ care on the sales floor and in the shop. More