Northtowne Volkswagen

This is my second car with Didi. I don't see myself going any place else. He not only works with you but take the time to get to know you. Hands down Best car buying experience. any place else. He not only works with you but take the time to get to know you. Hands down Best car buying experience. More

Trey was very helpful in our search for our "new" vehicle. He gave us lots of good information to make a decision. We will recommend him to other friends that are on a search for a new vehicl "new" vehicle. He gave us lots of good information to make a decision. We will recommend him to other friends that are on a search for a new vehicle. More

After driving old beaters around forever (high school, undergrad, masters), I finally decided to get something new. Although I had my eye on the Volkswagen Tiguans for a while, I was secretly dreading my undergrad, masters), I finally decided to get something new. Although I had my eye on the Volkswagen Tiguans for a while, I was secretly dreading my visit to the dealership (haggling, pressure to buy, etc... you can imagine the feeling). However, my experience at Northtowne with Trey was the complete opposite of what I was expecting. Trey was extremely professional and down to earth. I never felt pressured and he was very honest with me. He answered all my questions thoroughly and if he didn't know the answer, he tried his hardest to find out (and he even stayed on hold with the DMV for over a half an hour). I was extremely impressed with Trey and the rest of the team at Northtowne. They turned what I thought was going to be a stressful decision into a very easy one. AND I love my Tiguan!! More

I initially visited the Northtowne Volkswagen website, just browsing for cars that I might be interested in. I had a few questions, so I clicked on the "chat" box that popped up in the corner. Trey Hubbar just browsing for cars that I might be interested in. I had a few questions, so I clicked on the "chat" box that popped up in the corner. Trey Hubbard was the salesman who I spoke with, and he was helpful from the very beginning. He answered all my questions, and encouraged me to come in to view the car that I was interested in. I went to the dealership a few days later to check out the car (2009 VW Jetta). I didn't make the purchase that day, but I did get a better idea of prices and whatnot. I returned pretty shortly after my first visit, and did end up buying the car! Trey was off work the day of my purchase, but he made sure I was taken care of. I met with Lynn Gronniger, and she was awesome. She took her time and made sure that I understood everything that I was signing, and made it clear that she wanted me to be comfortable with my decision and everything that it entailed. After all the paperwork was signed, Richard Justice took me to the car and answered any last minute questions that I had about it, and then sent me on my way! I would absolutely recommend this dealership to anyone looking for a car. The staff was great, and I'm in love with the car! More

Hmmm, to work with Didi, let me see how to re-cap this experience…. I can’t, I just can’t… you literally have to Experience DiDi first hand to understand the exemplary Customer Service that he provides. experience…. I can’t, I just can’t… you literally have to Experience DiDi first hand to understand the exemplary Customer Service that he provides. DiDi is the best!!! Professional, Knowledgeable, No Games, and A REAL HOOT to work with. Returns calls quicker than I have ever experienced!!! DiDid’s Friendly/NO HASTLE Follow-up was greatly appreciated!!!!!! I can NOT name one thing that would have made my experience more AMAZING …. There are so many obstacles’ that we are faced with day-to-day (work and personal); the last thing ANYONE wants to encounter is a JERK ‘Car Salesman’!!!! Most people don’t just buy cars (atleast I don’t/can’t) to buy cars…… situations unfortunately land us on CarMax, Craigslist (sleepless nights – what to do?!?!) DiDi is far from a JERK and ‘gets the job done’. He is respectful and goes above and beyond to get folks good/honest deals, and take care of them. He has a passion for what he does, and it shows!!!!!!!! Just to think, I stumbled upon Northtowne Volkswagen via GOOGLE?!?!? -go figure….. I mustarded up the NERVE to call/KNOWING it could end up VERY STRESSFUL/BLAH/BLAH/BLAH (being a woman and all)….. From the Second DiDi answered the phone, I KNEW I MADE THE RIGHT DECISION….. If you have an opportunity to buy a new car, please, please, please call DiDi…. You will NOT regret it!!!! More

I Love this dealership! We bought a car for our son a year ago from Jim Best.They took their time to talk to us about the car but were not over aggresive. the people we all so nice! My son still has the year ago from Jim Best.They took their time to talk to us about the car but were not over aggresive. the people we all so nice! My son still has the car and loves it! So this year we needed a new car for us and we rembered Jim and we saw a van that we really wanted! I have been looking at this van for a year and they had it on sale. I have dealt with other dealerships but this has been the best one so far! Jim did a great job helping me with the van and telling me how to use it! He also helped me clean out our old van!I would highly recomend this dealership for a new or used car. I will go back and buy another one there!Bt the way we all love the van!Thanks for all your time and hard work to make us happy! Thanks again see you soon. Brenda Kirk! More

I am a single woman (senior)not knowledgeable about cars. I was prepared to have a difficult time and had not planned to have the great experience I had dealing with Mike Maher. He is polite, sharp, has inte I was prepared to have a difficult time and had not planned to have the great experience I had dealing with Mike Maher. He is polite, sharp, has integrity and goes the extra mile. I had visited 2 other dealerships much closer to home but knew I wouldn't want to work with either. I drove a long distance and will be driving it again when I need another car, just to work with Mike. More

Helen is the best salesperson ever! She was very patient with me as I drove several models I was interested in. She answered all of my questions and helped me find what I was looking for. Once I settled on with me as I drove several models I was interested in. She answered all of my questions and helped me find what I was looking for. Once I settled on a model, Helen and Grant worked with me to get me the deal on the trade and the new car that I was looking for. The whole process was very quick and painless. I was in and out of the finance office with Lynn before I even knew it. I had some after-marker items put on the car so Helen called me within a couple of days to set up an appointment to pick up my new car. I was in and out of the dealership within minutes as I swapped out my vehicles. My new car was prepped perfectly and Helen switched out my plates and I was out the door. Helen is very knowledgeable and patient and worked with Grant to get me a great deal. Grant was more than fair and seemed genuinely concerned that I got what I considered a fair deal on the new car and my trade. Lynn was very professional and sweet and made financing a breeze without any fuss. I've bought many cars in my life, but these three at this dealership made for a car buying experience that far exceeded my expectations and experience. My hats is off to all three, Go in and ask for Helen if you are at Northtowne VW because you won't regret it! More

Northtowne VW dealer provides great service: fast, friendly, and professional. I am very appreciated in their service for the sale of the car, which I love to drive. friendly, and professional. I am very appreciated in their service for the sale of the car, which I love to drive. More

I wanted to trade in my Lexus on a diesel Jetta. I called around to several VW dealers until I found someone that had exactly what I wanted. I ended up talking to Trey. He is, by far, the best car s called around to several VW dealers until I found someone that had exactly what I wanted. I ended up talking to Trey. He is, by far, the best car salesman I have ever seen (and I've dealt w/ several). He found several options for me within the parameters I specified. He then offered me a great price on the cars, better prices than I had fund anywhere else.. My only complaint throughout the process was that he couldn't get me KBB trade-in value for my car, even though it was in perfect condition. He explained that his research showed that cars like mine weren't selling for as much as the book price. He even challenged me to find a better offer from another dealer. Well, I did just that and found that no one would offer me more for my car. (One offered me less, the other the same amount that Trey offered.) So I decided to go back and work with Trey at Northtowne VW. That guy showed me four different vehicles and I test drove two of them. Not to mention, it was around 8pm and the temp outside was in the 20's. He then worked the numbers forwards and backwards for financing and leasing options. He even stayed late after the dealership closed to make sure I got all my belongings out of my car and was comfortable before I left to make a 2.5 hour drive back home. In summary, this guy seems very genuine and portrays the definition of excellent customer service. I trade cars pretty often. If I still live in the area at the time of my next trade, I'm going to him again for my next car. More