Northtowne Volkswagen

Helen took the time to find the exact car I was wanting; she was timely and efficient; I'm very satisfied. Thank you very much. she was timely and efficient; I'm very satisfied. Thank you very much. More

My experience at Northtowne VW was wonderful! I have not always had the best car buying experiences. Everything from hard-sell, pushy associates, to tedoius, absurdly long financing and paperwork time frame always had the best car buying experiences. Everything from hard-sell, pushy associates, to tedoius, absurdly long financing and paperwork time frames. When Helen met my partner and I, she was genuinely friendly and warm. She asked just the right questions without seeming to steer us towards one model or another. She was knowledgeable and answered all of our questions in a forthright, trustworthy manner. I would gladly tell my friends to check out this dealership when they are in the market for a new or used vehicle. Thanks Helen! More

Jim Best is wonderful to work with. Very friendly, courteous and gets things done. I told him what I wanted and he was quick to get me into a new vehicle. This is my 6th new car since 2003. I am happ courteous and gets things done. I told him what I wanted and he was quick to get me into a new vehicle. This is my 6th new car since 2003. I am happy to have Jim Best as my rep to assist with my needs. Jim goes above and beyond to meet and exceed customer satisfaction. A good person and friend who is always there for me with hugs and a smile, a phone call or email to check on me. Great follow-up and a keep in touch person. More

Jim and Lynn worked with me from start to finish with the financing of my car. I live in Columbia, MO and am a very busy college student and they were so nice and supportive of my schedule. Jim was always av financing of my car. I live in Columbia, MO and am a very busy college student and they were so nice and supportive of my schedule. Jim was always available when I needed him, and answered all of my questions (I had many being a first time buyer). If he did not know the answer to a question I had, he found it. Northtowne VW provided a friendly environment, shout-out to Henry who greeted me with the biggest smile I have ever seen on my first visit. Their customer service was exceptional and I can happily say that my first car buying experience was a great one, thanks to Jim & Lynn. So in love with my new car, Thanks Northtowne!! More

This was one of the easiest and most pleasant car buying experiences I have ever had. Trey was very attentive and helpful in demonstrating the many features of the new Passat. He spent a lot of time with u experiences I have ever had. Trey was very attentive and helpful in demonstrating the many features of the new Passat. He spent a lot of time with us showing us the different color combinations in Northtowne VW's large inventory. I would definitely recommend Trey and this dealership to my friends and family. More

I do not make decisions easily about new car purchases and was not the easiest person to work with. Trey was informative without being overbearing and worked with me as I worked thru my process of trying and was not the easiest person to work with. Trey was informative without being overbearing and worked with me as I worked thru my process of trying to figure out which model I was most interested in. Their selection of turbo CC models was superior to any dealership in the area and he let me drive one home which I put approx. 100 miles on which gave me a very good idea about how the car performed. When I returned my only concern was that I could not compare the Turbo to the V6 models since no dealerships in the area had any of these. Trey found three different cars and arranged to have one shipped from South Dakota which I ended up buying and have been very happy with. During this entire process he kept in touch while keeping his distance as I ruminated thru the various options I had which included keeping the 2011 Jetta that I was driving. Trey spent a lot of time going over options and comparing various models and trim packages and never made me feel like I was taking as much time as I actually was which helped me settle on a decision that has proven to be a very good one as the car has performed flawlessly and is a pleasure to drive. I would also like to acknowledge Grant White who was also very straight forward and honest to deal with. More

The customer service is by far the best I have ever recieved from a car dealership. Trey is my salesman, I say "is" because when I need a car I will go back to him. I have purchased two from him so far recieved from a car dealership. Trey is my salesman, I say "is" because when I need a car I will go back to him. I have purchased two from him so far and each time it has been a pleasure. What has impressed me the most about Trey and Northtowne VW is that the friendliness and customer service does not stop once you have purchased your car. I have been back a couple of times with both questions and issues and each and every time they have taken care of me with genuine concern. The first car I purchased from Trey he drove it to my home address for me to see which was great since my mom was in town visiting, so the last thing I wanted to do was take time to car shop. More

Staff was very friendly and helpful. It had been 8 years since purchasing a car and this was a pain free car buying experience! Thanks Northtowne! since purchasing a car and this was a pain free car buying experience! Thanks Northtowne! More

Helen made the buying experience unbeatable. Her knowledge of the car and it's features was impressive, but her ability to gain my confidence was equally impressive. Before the test drive she made knowledge of the car and it's features was impressive, but her ability to gain my confidence was equally impressive. Before the test drive she made sure I was comfortably positioned in the car (I'm really small, so that's not always easy) and during the test drive she pointed out handling and safety details. She was never pushy and took time to make sure I received the best price and financing. Before coming to Northtowne, I had visited other dealerships - including another local VW lot. I did not set out to purchase a car on Saturday, but it was Helen Perry who really sealed the deal. I'll be recommending Northtown VW - and Helen, in particular - to friends and family. More

Trey was very easy to work with. I enjoyed his personality and expertise about the car. I would strongly recommend him to anyone considering buying a VW. personality and expertise about the car. I would strongly recommend him to anyone considering buying a VW. More