Northtowne Mazda

Amazing!!!!!!! My wife and I purchased a new 2015 Mazda 6 Touring from Jason Chandler after visiting another dealership for the same vehicle and talking to many more My wife and I purchased a new 2015 Mazda 6 Touring from Jason Chandler after visiting another dealership for the same vehicle and talking to many more. Jason went above and beyond our expectations while dealing with me. Jason picked up my trade from work to have it appraised and then returned it on my time, not his, amazing!!! Not only did Jason take care of me, he addressed any concerns I had before and after our purchase like a true professional. We have had our new car for about two months now and we still tell people about my experience at Northtowne Mazda. We have purchased many vehicles over the course of our marriage and this has been one of our best car buying experiences. I wanted to write this review to express my true appreciation for this dealership. After two months, I still have the same feeling about our experience and the new car excitement has subsided (just a little, hehe). Thank you again Jason and Northtowne Mazda. More

We bought a new car! I haven't purchased a new vehicle in over five years, and was very impressed with the professional experience provided to us by Steve Pheffer. Buying I haven't purchased a new vehicle in over five years, and was very impressed with the professional experience provided to us by Steve Pheffer. Buying a car is a big deal for my husband & I, and we felt Steve was able to answer all our questions and concerns. He was very knowledgeable on the product and made buying a car "fun". I felt at ease at Northtowne Mazda. I felt that some of the other dealerships we visited sometimes came across pushy and I didn't establish the same trust that I did here. They also got right down to business and we didn't experience the long drawn out wait that you sometimes go through when buying a new car. The sales manager and finance manager were great too! I will definitely be returning to Northtowne Mazda for my future needs. I highly recommend Steve Pheffer if you too need a new vehicle. More

The Car Sold Itself I had already done all the research I needed to, through countless professional reviews and customer reviews, the 2015 Mazda 3 Sport had made the fina I had already done all the research I needed to, through countless professional reviews and customer reviews, the 2015 Mazda 3 Sport had made the final cut. When I pulled up at the dealership, I already knew what I wanted and had reviewed the dealerships inventory through their website to know that the car I planned on buying was already there. When I pulled up, Steve met me just as I was getting out of my car. He was unsure of the inventory and made the comment that it changes constantly; I'm not doubting this, but I felt like I had more knowledge about what they had on their lot than what their employee did. Steve then allowed me to take the vehicle on a test drive. Steve was extremely knowledgeable about the product and had purchased a few Mazda's for himself through the years, also telling me the experiences that his daughter had with the vehicle brand. He put my fears at rest with a few of the upgrades and changes that Mazda had made to their 2015 model that I was a little iffy on. Steve was a great salesman, but I think paying more attention in getting to know the customer more instead of telling stories about himself would help him build better rapport with clientele... especially with the large age gap that there was between the two of us. Speaking of age gaps, I got the sense that because I was a younger guy with piercings and a beat up ten year old vehicle that they were a little unsure about the business I was going to be offering them. While Steve remained polite, courteous and friendly with me through the entire experience, it was not until I had mentioned my large down payment and credit score when the entire staff became much more friendly with me. This was also when I began to mention my long history with the dealership and a family members even longer history as well. They gave me an excellent price towards my trade-in, and I felt that the gentleman who went over the contractual work with me really went above and beyond in working with me. While I think if I had not already known that I was going to be purchasing a car from them that I would have felt a little rushed and pushed into the sale, this was a minor annoyance. I felt I had been stereotyped from the moment I walked in the front door from one degree and then to another as I watched Steve work to sell me the vehicle (which he didn't need to do - as I said, my mind was already made up). Overall, it was a good experience. Steve is an older guy and has been in the business for a long time - be wary if you've never been car shopping before and if you are not strong at speaking up for yourself, he'll bull you over from his sheer experience. He's a strong aspect for the company, not so much for the buyer. The rest of the staff was great and were chatty, showing interest in me as the consumer - again, I feel as if this is because of my name dropping and knowing that they were going to be able to give me a great finance deal. Their customer service would be higher, but said family member had just purchased a certified pre-owned vehicle from them and they didn't even give the family member a full tank of gas. When my family member called, the dealership stated they only give a full tank to new car buyers and left it at that. Going the extra mile, guys, can make all the difference in the world. More

A Refreshing Experience If you can believe it, we haven't bought a car from a dealer in 20 years! Jason was so thorough and patient. He even picked up our trade-in from our h If you can believe it, we haven't bought a car from a dealer in 20 years! Jason was so thorough and patient. He even picked up our trade-in from our home the next day! We'll definitely return again! Thank you for your awesome service! More

Steve Pheffer-Awesome! My husband and I enjoyed working with Steve. He was patient and not pushy! Steve made the process fun and gave us the best deal possible on a 2015 Maz My husband and I enjoyed working with Steve. He was patient and not pushy! Steve made the process fun and gave us the best deal possible on a 2015 Mazda 6. After we decided to buy, we worked with Tim for financing. He made us feel comfortable and was very personable. We highly recommend this dealership. More

Great place to purchase a vehicle I purchased a new 2013 Mazda 3 last year and had a great experience. They gave me a great end of the model year discount. My wife and I returned this I purchased a new 2013 Mazda 3 last year and had a great experience. They gave me a great end of the model year discount. My wife and I returned this year to purchase a 2014 Mazda 6. They did not have any 2014 Mazda 6 vehicles left so they gave us a discount on a 2015 model. This allowed us to purchase a new 2015 model for the same discounted price other dealerships were selling their 2014 models. I was concerned about trading in our vehicle but they gave us a good value for our trade in as well. I have purchased two new vehicles in the last year and had great experiences. Tom is a great manager. Helen helped us select the cars. Tim in Finance was very helpful as well. More

Best buying experience In November of 2013, I bought a CX5 from this dealership. My wife and I dealt with Gene Barnett, who was as helpful as anyone could hope. There was In November of 2013, I bought a CX5 from this dealership. My wife and I dealt with Gene Barnett, who was as helpful as anyone could hope. There was no feeling of pressure and all discussion was easy-going and open. We test drove one and were told what options were available and what the cost would be. We drove off that same day in the CX5 and have not regretted it since. More

Poor Experience I had leased two Mazda 6's in the past with this dealership in the past five years, and wanted to turn my second one in about 6 months early and repla I had leased two Mazda 6's in the past with this dealership in the past five years, and wanted to turn my second one in about 6 months early and replace it with another Mazda 6 or a Mazda 3. I understand that when I turn in a car early there are still some payments that needed to be covered, etc., so I didn't expect my monthly lease payments to be as reasonable as they had been in the past, and I was willing to raise my monthly payment in order to lease another Mazda. I simply couldn't deal with them. The salesman gave me a price, and I told them it was too high. He left for a bit, and returned with a second price which was a little less than the first one, but it wasn't even close to what I expected it to be. After the second 'deal', the salesman said that was the best they could do, and pretty much walked away. What a disappointment! For me, the service, or lack there of, that I felt I received was unacceptable. The salesman didn't even act like he cared whether he leased me a car or not. I had worked with him in the past, too. It was very strange, and I'm not sure why he wasn't motivated to lease that day. This was the first time I ever received poor customer service there, but it has left a negative experience that I'm not likely to forget anytime soon. I drove down the street on the same day and leased a new car with a different dealership. I was very pleased with the service I received at the other dealership and the outcome. They worked with me on the monthly payment that I was looking for. Even though I had good experiences leasing my first two Mazda 6's at Northtowne, I'm not certain I will want to return. More

Jason Chandler - Great! I purchased a brand new 2014 Mazda6 last year, and I love my car! Jason was the perfect salesman. He is knowledgeable, patient, and friendly. He was I purchased a brand new 2014 Mazda6 last year, and I love my car! Jason was the perfect salesman. He is knowledgeable, patient, and friendly. He was not pushy, and he answered all of my nitpicky questions. I would definitely recommend Northetowne Mazda, and make sure to ask for Jason! More

Great experience Picking up my second Mazda was a snap. I just called a head and Gene Barnett had everything ready when I arrived. What a great place to do business. Picking up my second Mazda was a snap. I just called a head and Gene Barnett had everything ready when I arrived. What a great place to do business. The atmosphere is so calm no hassle just like talking with friends. Thanks to a great team of people.. More