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Northtown Subaru

Amherst, NY

4.9
564 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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564 Reviews of Northtown Subaru

May 19, 2025

Got tires rotated and oil change. Was in and out in 30 min. Did have issues calling and trying to make appointment. The call back feature was glitching out. More

by thugick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie
May 19, 2025 -

Northtown Subaru responded

Thugick, thanks for sharing your experience with us at Northtown Subaru. We're glad to hear the service was quick but apologize for any inconvenience with our call-back feature. We'll work on improving that aspect!

May 19, 2025

It was a good experience except it was an extended warranty matter and they wanted to charge me over $100 “diagnostic fee”. It was taken off once we complained about it. More

by suebrownstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know Michael Ahern. Worked with Rose. , Michael Ahern
May 20, 2025 -

Northtown Subaru responded

Sue, we're glad to hear that the issue was resolved and you had a good experience overall at Northtown Subaru. We appreciate your feedback and hope to serve you even better next time!

May 16, 2025

They did great job doing New York inspection and l will come back for other services More

by Miketryniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
May 16, 2025 -

Northtown Subaru responded

Thank you for sharing your review, Mike! We appreciate you as a loyal customer!

May 14, 2025

The service department is excellent with communicating to the customer. They also have outstanding customer service. Sherri was phenomenal with attentiveness to my car service. More

by Drew Stella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Lewis
May 15, 2025 -

Northtown Subaru responded

Drew, we're delighted to hear that Sherri and the team at Northtown Subaru provided you with excellent communication and outstanding customer service. Thank you for the kind words!

May 13, 2025

Service department was courteous and checked me in on time. Appointment didn’t take long at all. More

by Bassluvr66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhianna
May 15, 2025 -

Northtown Subaru responded

Thank you for visiting Northtown Subaru! We hope we have the opportunity to serve you again in the future!

May 12, 2025

The scheduled service I received from Andy Stewart was exceptional as usual. He is an asset to Northtown Subaru service department. Keep him around for a long time. More

by Rdubil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Strewart
May 14, 2025 -

Northtown Subaru responded

We're delighted to hear that Andy provided exceptional service during your visit at Northtown Subaru. We'll make sure he knows how much you appreciate his efforts! Thanks for the great feedback!

May 12, 2025

Nick was outstanding! 10/10 Thanks for the prompt service. Will come again in the future More

by NCWrangler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Calandra
May 14, 2025 -

Northtown Subaru responded

We're so glad Nick & the Northtown Subaru team could assist you! Thanks for the kind review and please don't hesitate to reach out if we can be of service again in the future!

May 09, 2025

Service Dept is always professional timely and top notch! Sherrie and the staff always take great care when I’m in for my oil changes. No complaints at all! More

by Linda.pawenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
May 12, 2025 -

Northtown Subaru responded

Linda, we're delighted to hear that Sherrie and the Northtown Subaru service team consistently provide you with top-notch care. Thank you for your kind words!

May 09, 2025

Andy in the service department handled a complex issue while we were traveling. He explained the situation and had it resolved that morning. Andy was very understanding and professional and is certainly More

by Mark C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
May 12, 2025 -

Northtown Subaru responded

Mark, we're delighted to hear that Andy provided such excellent service during your visit at Northtown Subaru. It's great knowing he could resolve the issue promptly and professionally for you. Safe travels!

May 09, 2025

My experience was excellent from beginning to end. The appointment was setup easily, When I arrived my work was setup quickly and additional items were added only after a clear explanation of the adva More

by fred d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Meyer
May 12, 2025 -

Northtown Subaru responded

Fred, we're delighted to hear that your experience at Northtown Subaru was seamless and satisfactory from start to finish. Our team always aims for clear communication and timely service. Thanks for choosing us!

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