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Northtown Subaru

Amherst, NY

4.9
448 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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448 Reviews of Northtown Subaru

September 30, 2023

Worst service ever. Took my car for diagnostics to find out what kind of work the car needed. Aubrey from service took the car in at 7:53 am. Aubrey told me that they wi More

by Mustafa Mair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aubrey Putnam, Michael Ahern
Oct 24, 2023 -

Mustafa Mair responded

Took my car for diagnostics to find out what kind of work the car needed. Aubrey from service took the car in at 7:53 am. Aubrey told me that they will give me a call around 3pm. I received a call from Aubrey around 10:00am saying that they found nothing wrong with the car but the muffler. I paid $194.99 for diagnostic fee that gave me no new information about my car. A week later the upper coolant hose started leaking bad. Absolutely xxxx attitude from Aubrey when i called today to find out what did they do during diagnostics that cost $194.99 after tax. I was told by Aubrey today that they didn’t even check the engine. What a scam.

Oct 26, 2023 -

Northtown Subaru responded

Thank you for the review, Mustafa. I'm sorry to hear that these unfortunate circumstances didn't leave you with a better impression of our dealership. Please feel free to contact me directly so that we can discuss these concerns further and work toward a resolution. Respectfully, Kevin O'Neil - Service Manager - 716-839-3800 x 120

September 26, 2023

Had a great experience here . My salesperson , Jerry Lewis , was fantastic. He took much time and effort to get me set up and made sure everything was perfect before I left with t More

by Todd Papke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lewis, Michael Ahern
Sep 27, 2023 -

Northtown Subaru responded

Hey Todd, we're glad to know that Jerry and our team at Northtown Subaru made your car-buying experience a great one. We appreciate your recommendation! Enjoy every mile in your new Subaru.

September 26, 2023

Rob was great at explaining what had to be done and fixed it quickly. His customer service was outstanding! More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Sep 27, 2023 -

Northtown Subaru responded

Hi Rob! We're glad to know you had a great experience with Rob and our team at Northtown Subaru. We always aim for efficient and top-notch service! Thanks for the review.

September 25, 2023

Great service. Taylor was professional and extremely knowledgeable and helpful. Customer service is fantastic. 5 stars More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Sep 26, 2023 -

Northtown Subaru responded

Hey Mark, we're glad to know you had a great service experience with Taylor at Northtown Subaru. We pride ourselves on our customer service and it's fantastic to see that reflected in your visit. Thanks for the 5 stars! We'll see you next time. Safe travels!

September 25, 2023

Taylor was wonderful in getting me out in time to pick up my kids! The work was done well and timely More

by Jhcavage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor in service
Sep 26, 2023 -

Northtown Subaru responded

Thank you for sharing your service experience with Taylor at Northtown Subaru! We'll see you next time! Have a great ride!

September 24, 2023

Prompt courteous service for my oil change. Appreciated the srtvice team member’s attention to detail. More

by WNYDogwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha in Service
Sep 26, 2023 -

Northtown Subaru responded

We're glad to know our service team at Northtown Subaru was able to provide you with prompt and attentive service. Thanks for your feedback!

September 22, 2023

Rob was very thorough in looking into what was the root cause of my car’s issue. More

by Norahsirish52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in Service
Sep 26, 2023 -

Northtown Subaru responded

Hi Norah! Thank you for your feedback. We're delighted to hear that Rob provided you with a thorough examination of your car's issue. Our team is dedicated to delivering top-notch service, and it's reassuring to know that your experience reflected that commitment at Northtown Subaru!

September 22, 2023

My sales consultant Mike Stephen, was professional, efficient and courteous. I appreciate he went on a test drive with me as I was unfamiliar with the area. A week later, I went back to pick up my v More

by ljhuber12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Stepien
Sep 22, 2023 -

Northtown Subaru responded

Thank you for the amazing review! it's great to know that Mike was able to provide you with such a positive experience at Northtown Subaru. We appreciate your recommendation and look forward to serving any future needs!

September 20, 2023

First Service was excellent. Polite courteous employees, work was done in less than 30 minutes. Waiting room was neat and clean. More

by wdh14057
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Sep 20, 2023 -

Northtown Subaru responded

We're glad to know your first service experience at Northtown Subaru was excellent and efficient! Thanks for highlighting our team's courtesy and the cleanliness of our waiting room. We appreciate it!

September 18, 2023

Chris was a terrific salesperson. He proved good service with no pressure which works for me. More

by eoakiml
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel
Sep 19, 2023 -

Northtown Subaru responded

Thank you for sharing this fantastic feedback with us! We appreciate you trusting the Northtown Subaru team with your business and are happy to hear that you received excellent service from Chris. Thanks again and please don't hesitate to reach out if we can assist you with any future automotive needs!

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