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Northtown Subaru

Amherst, NY

4.9
474 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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474 Reviews of Northtown Subaru

January 28, 2025

Excellent service. The team at Northtown know how to offer great service and competitive pricing More

by Cap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jan 28, 2025 -

Northtown Subaru responded

Thank you for the five-star rating! The team looks forward to working with you again! - Northtown Subaru

January 28, 2025

Very professional and knowledgeable staff. Everyone was pleasant and helpful. A small showroom but they get the job done. More

by Tony.michaeldonnelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Forgot the name of trainee who handled the sale. , Michael Ahern
Jan 29, 2025 -

Northtown Subaru responded

Hi Tony! We're delighted to hear that our Northtown Subaru team provided you with a professional and pleasant experience. Thanks for the kind words!

January 25, 2025

In and out for an inspection within a half a hour. Staff was super friendly and welcoming. More

by Chriscardona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Calandra, Michael Ahern
Jan 27, 2025 -

Northtown Subaru responded

We're so glad to hear it! Thank you for rating us five stars! – Northtown Subaru

January 21, 2025

Finally had a chance to meet Sarah F and Kevin. Sarah took the time to listen and understand what I was looking for. After finding out that Northtown Subaru was going to have this vehicle in the co More

by jgivens425
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 22, 2025 -

Northtown Subaru responded

Thank you for sharing your experience with us! We're delighted to hear that Sarah and Kevin provided excellent service at Northtown Subaru. Enjoy your new Subaru Ascent, and we appreciate the recommendation!

January 21, 2025

Aubrey at the service desk was extremely professional and helpful. She made sure that I was completely satisfied with my repairs before taking my car home. I would recommend her and Northtown Everytime. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Jan 21, 2025 -

Northtown Subaru responded

Angela, thank you for the glowing review! We're delighted to hear that Aubrey provided such excellent service at Northtown Subaru. We appreciate your recommendation and look forward to serving you again in the future!

January 20, 2025

Working with Chris T. at Northtown Subaru was a great experience, we decided to come back and work with him again. More

by dlong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel, Michael Ahern
Jan 20, 2025 -

Northtown Subaru responded

We're delighted to hear that Chris provided such a great experience at Northtown Subaru, leading you to return! Thank you for your continued trust in our team! Safe travels!

January 19, 2025

All expectations met. My car ready for pickup quickly. Great customer service and follow up!! More

by Sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Jan 20, 2025 -

Northtown Subaru responded

Hi Sally, we're glad to hear we met your expectations and provided great service and follow-up at Northtown Subaru. We look forward to assisting you again! Safe travels!

January 19, 2025

Took my vehicle in for service and I thought I had a problem but Aubrey had it checked out and explained everything to me. She is so knowledgeable and personable. I will be back for my next service. More

by Milton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jan 20, 2025 -

Northtown Subaru responded

Hi Milton, we're delighted to hear that Aubrey provided you with such knowledgeable and personable service at Northtown Subaru. We look forward to seeing you again for your next visit! Safe travels!

January 18, 2025

Great experience, did everything I wanted with no problems . The appointment was on time waited exactly the time they said it would take More

by Handsbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jan 20, 2025 -

Northtown Subaru responded

We're delighted to hear that your experience with Northtown Subaru was seamless and punctual! Thank you for sharing this positive feedback, and we look forward to serving you again in the future. Safe travels!

January 16, 2025

This is my 3rd Subaru from Northtown and each time I worked with Chris Troxel. He is the best! He is helpful and kind and the customer service is just great. The service team has also been helpful with More

by jo.degnan62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel
Jan 17, 2025 -

Northtown Subaru responded

Jo, thank you for your continued trust in Chris & the Northtown Subaru team! We're delighted to hear that you've had such positive experiences with both sales & service. Enjoy your new Subaru!

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