North Orlando Mitsubishi

North Orlando Mitsubishi responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a pleasurable experience with our team. Providing a kind, informative, and welcoming environment is exactly what we strive for every day. We’ll be sure to pass along your kind words to Alex — he’ll truly appreciate the recognition! Your recommendation means the world to us. Thank you for choosing **North Orlando Mitsubishi**, and we look forward to assisting you again in the future! 🚗

North Orlando Mitsubishi responded

We’re thrilled to hear that you had such a positive experience with our team. Providing a professional, attentive, and welcoming environment is exactly what we strive for, and it means a lot to know that it made a difference during your car-buying journey. Your recommendation truly means everything to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Enjoy your new vehicle, and welcome to the family! 🚗

North Orlando Mitsubishi responded

Thank you so much for the kind words! We really appreciate you taking the time to share your experience.

North Orlando Mitsubishi responded

¡Muchísimas gracias por tus palabras tan bonitas! 🥰 Nos alegra enormemente saber que disfrutaste la experiencia y cada momento de la aventura. Comentarios como el tuyo nos motivan a seguir dando lo mejor. ¡Un placer compartirlo contigo! ☺️✨

North Orlando Mitsubishi responded

Thank you for taking the time to share your feedback, and for being a loyal customer over the years. We truly appreciate the trust you’ve placed in us with your previous purchases. I’m very sorry to hear that your recent experience did not reflect the level of service you’ve come to expect from our dealership. What you described is not acceptable and certainly not the standard we aim to provide. Your comments have been taken seriously and shared with our management team so we can address the gaps in attention and customer care you experienced. We would really appreciate the opportunity to speak with you directly, understand what went wrong, and work toward making this right. Please feel free to contact us at your convenience so we can assist you personally. Thank you again for your honest feedback as it helps us improve.

North Orlando Mitsubishi responded

Thank you for your kind words! We’re happy to hear that our team consistently does excellent work and that you’ve had nothing but positive experiences. We truly appreciate your support and look forward to continuing to take great care of you. Good job right back to our team!

North Orlando Mitsubishi responded

Thank you for the great feedback! We appreciate your trust and are thrilled you had such a positive experience. Welcome to the family!

North Orlando Mitsubishi responded

Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. It’s great to hear that our team was accommodating, patient, and knowledgeable, that’s exactly the level of service we strive to provide every customer. We’ll be sure to share your kind words with Joshua and the rest of the team. We look forward to taking care of you again in the future!

North Orlando Mitsubishi responded

Thank you so much for the wonderful review! We’re thrilled to hear that this was the best dealership experience you’ve ever had. Your recommendation truly means a lot to our team. We appreciate you choosing North Orlando Mitsubishi and look forward to serving you again in the future! 🚗✨

Victor responded

I want to be fair and acknowledge that the dealership did apply a discount to the service after I was caught off guard by the price increase, and I do appreciate that gesture. That said, the core issue of my review remains unchanged. The overall service experience was disappointing. I did not receive a post-service inspection or checklist outlining what was reviewed or flagged on my vehicle, which is something I have consistently received in the past and consider basic transparency. Additionally, the interaction with the service advisor felt unprofessional and lacked the level of preparedness and communication I expect, especially as a long-term customer. Lastly, the condition in which my vehicle was returned (specifically the dirty floor mat) was unacceptable and avoidable. These details matter because they reflect care, attention, and respect for the customer. While I recognize the pricing adjustment made in this case, it does not offset the decline in service quality I experienced. I hope this feedback is taken seriously and used to correct these issues moving forward.

North Orlando Mitsubishi responded

Thank you for taking the time to share this detailed and thoughtful feedback. We genuinely appreciate you acknowledging the discount that was applied, and we’re glad that gesture helped address the initial pricing concern. That said, we take your remaining points very seriously. Transparency, professionalism, and attention to detail are fundamental expectations — especially for our long-term customers. Not providing a post-service inspection or checklist is a clear miss on our part, and we understand how important that documentation is in building trust and confidence in the work performed. We’re also disappointed to hear about the communication and preparedness of the service advisor, as well as the condition in which your vehicle was returned. The cleanliness of your vehicle is a basic standard and should never be overlooked. You’re absolutely right — these details reflect care and respect, and we fell short during your visit. Your feedback is being shared directly with our management and service leadership teams so these issues can be addressed and corrected. We value your loyalty and sincerely hope to have the opportunity to restore your confidence and provide the level of service you should expect and deserve. Thank you again for bringing this to our attention.