Eli Alicea

I recently purchased a new 2026 Mitsubishi Outlander SE from this dealership, but ultimately returned the vehicle because of several serious concerns with my experience. What makes this especially disap from this dealership, but ultimately returned the vehicle because of several serious concerns with my experience. What makes this especially disappointing is that this dealership had helped me twice in the past, and both experiences were positive. Unfortunately, since the change in ownership, my recent experience felt like I was dealing with a completely different dealership. During the financing process, I was told that the extended service warranty was required in order to purchase the vehicle. I was also told that other add-on services were required by the finance company. When I questioned these products, I was repeatedly told that “we are a business” and that they were not willing to lose money on my deal. I was told that the only way they could “win” on the deal was by adding these services. What made this even more frustrating was that this explanation was given to me toward the end of the process, after I had already invested significant time into the purchase. At that point, I felt less like a valued customer and more like a dollar amount. When I formally requested to cancel the extended service warranty, my request was denied. Instead, I was told that the alternative was to return the vehicle. I ultimately chose to return it because I was not comfortable proceeding under those circumstances. Unfortunately, the experience did not end there. When I received my trade-in vehicle back, I discovered damage that was not present when I turned the vehicle over to the dealership. I brought this to their attention and requested that the dealership address it. My request was denied, and I was essentially told that it was my problem. I am extremely disappointed because I had trusted this dealership enough to do business with them twice before. The difference between those experiences and this one is significant. I never expected to leave a dealership feeling used or as though I was viewed primarily as a source of profit. Businesses obviously need to make money, and I understand that. But customers also deserve transparency, respect, and a genuine opportunity to make informed decisions about optional products and services. I sincerely hope the new ownership takes this feedback seriously. I would hate to see a dealership that once earned my trust become a place where customers leave feeling the way I did. More

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Thank you very much for very good service Sales department,financial services and every one department,financial services and every one More

by lidiagusciora0@gmail.com Verified Customer Verified Customer

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Very professional everyone was so nice. They got me in the right car and they helped me out a lot. God bless this dealership. They got me in the right car and they helped me out a lot. God bless this dealership. More

by nic10 Verified Customer Verified Customer

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Be careful when going there they will say anything to get you to get a care in the customer service I receive from the customer service manager was horrible when they gave me a car that I had to replace the you to get a care in the customer service I receive from the customer service manager was horrible when they gave me a car that I had to replace the starter within 30 days More

by shamikaisland5 Verified Customer Verified Customer

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An amazing team; this is already the second car I’ve bought from them. Leo, the salesperson, was very professional; he showed me all the cars I wanted to see before buying, always attentive and helpful. bought from them. Leo, the salesperson, was very professional; he showed me all the cars I wanted to see before buying, always attentive and helpful. Kaique was also outstanding—truly great professionals. More

by antonylopesdrummer Verified Customer Verified Customer

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My fiance and I had an excellent buying experience at North Orlando Mitsubishi. Huge Thank You to our most excellent salesman Elvis!!! Also would like to thank the financing specialist Kevin and manage North Orlando Mitsubishi. Huge Thank You to our most excellent salesman Elvis!!! Also would like to thank the financing specialist Kevin and manager Eli for all their help in working out our purchase of a gorgeous Diamond White used Mitsubishi Outlander. SE. I was very uneasy at first going over cars and the numbers from prior experiences. That's where I feel Elvis did an amazing job of explaining everything and making us feel like having a new family. Highly recommend anyone looking for a vehicle to call in and or stop in and consider buying from North Orlando Mitsubishi. They have great listings on their easy to use website and excellent Sales department. They will answer any question and also very welcoming and easy to work with financing and management. Honestly a Five Star experience. Will go back again when we're ready to buy another vehicle. More

by henrymf73 Verified Customer Verified Customer

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My experience with North Orlando Mitsubishi raises serious concerns about transparency and business practices. I entered into a purchase agreement after being clearly advised that my monthly paymen serious concerns about transparency and business practices. I entered into a purchase agreement after being clearly advised that my monthly payment would remain within a certain range. Although the final payment exceeded that range, I agreed to move forward in good faith and completed all required documentation, took delivery of the vehicle, and provided a $3,000 down payment. Two weeks later, I was contacted and informed that the financing had not been approved as originally represented. I was then presented with new terms increasing the monthly payment to $964 which is significantly higher than what I had already stretched to accept. This situation places the burden entirely on the customer after the transaction has effectively been completed. Rather than honoring the original agreement or offering a comparable solution, the only option presented was to accept more expensive terms. Kevin in the finance department was involved in the process, and the overall handling of the situation lacked clarity, consistency, and professionalism. At no point was there a meaningful effort to preserve the originally agreed-upon terms. This experience reflects what appears to be a conditional delivery structure that was not adequately explained upfront, resulting in a significant and avoidable disruption after the sale. I would strongly encourage prospective buyers to ensure that all financing is fully approved and finalized before taking delivery of any vehicle, and to approach this dealership with a high degree of caution. More

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This is the best dealer on central florida. And best finacial deparment services. And very happy. And best finacial deparment services. And very happy. More

by Gino Salerno Ortiz Verified Customer Verified Customer

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I had a great experience with the the whole team. From the salesman to the finance department was a pleasure. Typically buying a car is a huge pain, this went very smoothly and happy. I decided to do From the salesman to the finance department was a pleasure. Typically buying a car is a huge pain, this went very smoothly and happy. I decided to do business with this dealership. Thank you for all of your help guys! More

by shapijb Verified Customer Verified Customer

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This car is amazing, the customer service very care and do job, so keep up forward Guys! do job, so keep up forward Guys! More

by AGROPIERRE2017 Verified Customer Verified Customer

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