North Hills Toyota

Calvin here is excellent to help me find my car meeting all my requirements. Cannot feel better to find a car with them. all my requirements. Cannot feel better to find a car with them. More

I would give a negative rating if I could for the I would give a negative rating if I could for the horrible, inexcusable, shameful and threatening behavior of the Service Manager. The Service Rep I would give a negative rating if I could for the horrible, inexcusable, shameful and threatening behavior of the Service Manager. The Service Rep gaslighted me and the Service Manager abused me. A very traumatizing experience. I have elected to go to another dealership, because management did not apologize or give me assurances I would not be victimized again. More

I was able to get a car I really loved 🥰 ❤️ 😍😘 More

It is never easy making a major purchase unless you have a special salesperson who is patient, energetic and caring. I didn’t get excited until I actually saw the beautiful vehicle that I was riding home. T a special salesperson who is patient, energetic and caring. I didn’t get excited until I actually saw the beautiful vehicle that I was riding home. Thanks to everyone at this dealership but a special, special thank you to Jennifer Yeager. She deserves 10 stars More

Melissa was friendly and easy to work with. She stayed late to go over all the options and help to connect my phone. I was pleased with the time required to complete the financing paperwork, as many times late to go over all the options and help to connect my phone. I was pleased with the time required to complete the financing paperwork, as many times it takes a while. The manager came over to check on my husband and I while waiting and was friendly and approachable. More

BIZARE UNDERSTANDING OF CUSTOMER SERVICE. After a test drive, I came back to the dealership the following day to complete the purchase of a RAV4. Jake was the salesman and had been polite and helpful thr drive, I came back to the dealership the following day to complete the purchase of a RAV4. Jake was the salesman and had been polite and helpful throughout. After completing some of the initial paperwork, I was led into a separate office to complete the paperwork with Bob. This is when things took a rapid turn for the worse. After signing a few forms, I was presented a form showing the car I was buying with only 4 miles on it. I had driven more than that myself during the test drive and I wasn't the first person to test drive the car. When I pointed this out to Bob, he had someone check the odometer and correct the form. Since no one had bothered to do this before I was presented the form the first time, I asked him whether the other forms were correct. Bob immediately became very aggressive about having his credibility challenged. When I told Bob that his aggression was misplaced and would lead to a poor review, he then said "You know what? I'm cancelling the sale". He then passed me back my check and walked out of the office. After this surreal outburst, he then returned with the General Manager, who explained that Bob had handled lots of clients without incident so he "had to side with Bob". Apparently, Bob's aggression and outbursts are actually condoned by dealership management as long as they are infrequent. He did at least have the sense to send someone else in to complete the paperwork but there was never an apology or even an acknowledgement that Bob 's outburst was in any way inappropriate. Bob and the General Manager were both quick to point out that inventory is low (I was well aware), and that the car could easily be sold to someone else. Again, not very professional, even if there is a lot of truth to the statement. It should be mentioned that the dealership had offered me a fair price on the vehicle so knowing that inventory is low I completed the sale. I then left the dealership to silent staff. Very odd. More

Jennifer Yeager made the buying experience pleasant and kept things moving along. She also helped acquaint me with the features off my new RAV4 and encouraged me to contact her if I have any questions or kept things moving along. She also helped acquaint me with the features off my new RAV4 and encouraged me to contact her if I have any questions or problems. I was fully satisfied. More