North County Ford

Horrible! Very disappointed We were told our new truck was ready. So we drove 1 hour 45 min. (One way). When we got there.. They said it was sold and tried to sell us another one We were told our new truck was ready. So we drove 1 hour 45 min. (One way). When we got there.. They said it was sold and tried to sell us another one. My wife was actually talking with Internet Sales rep. Brad Fite in the morning and he never said the truck was sold. I have bought many cars/trucks through Internet Sales and never been treated so bad. More

Great Experience So I headed to North County Ford with very specific cars in mind from their website. Aaron Thrailkill intercepted me as I wandered the lot. As often w So I headed to North County Ford with very specific cars in mind from their website. Aaron Thrailkill intercepted me as I wandered the lot. As often when, when shopping for cars, I provide very vague price ranges and interests to check the salesman's integrity. Sure enough Aaron took me to four cars which included my top 3. He was courteous and honest about what he knew and his inventory. A true professional. We test drove all three and he had a great attitude about the process. One was at my price limit, two were in range. When we finally sat down to discuss numbers he was prompt and understanding when my wife called. Immediately gave us privacy without hesitation and was very upfront when our call ended and negotiations began. For the higher priced car I wanted to see if he would lead me on. He never did. He promptly took my offer to the manager and returned with our ranges. We were just out but he made the process quick and respectful. On the other vehicles we found common ground and he worked hard to get my price locked in. Long story short, in half the time we found a great deal for everyone, agreed on terms and the sale was going into the books. Great story but I have to shout out to the other salesman who were kind and engaging while Aaron was busy preparing the cars for test drives. Their was little incentive for them to be so kind but I felt engaged and welcome by their entire staff especially Karl in Finance who was just a hoot to talk to and hang out with. Thanks for making this a great experience and landing me into the car I wanted at the price I wanted. More

Service you can count on. Professional, Fair, and Fast! I broke down on the freeway and had my car towed to North County Ford, The nice people at North County Ford found the issue and had my hybrid back on I broke down on the freeway and had my car towed to North County Ford, The nice people at North County Ford found the issue and had my hybrid back on the road in a few hours. They even let me borrow a car while it was getting fixed. Jeremy in service at North County Ford was so helpful, and I felt that I could really trust him. I felt that the team at North county Ford was fair, and that they did a very good job fixing the problem and checking out the rest of the car. They also checked and cleared a recall to make sure that my car is up to date and safe. It turns out that I am getting a refund from Ford for the recall thanks to the diligence and attention to detail of North County Ford's team. They did not overcharge me and the labor rate was very reasonable. More

Best team every, sales sevice and whole team very supportiv Sales and service team as well as finance all above the top. Team work thru out the whole dealership. All personal very professional and answered all Sales and service team as well as finance all above the top. Team work thru out the whole dealership. All personal very professional and answered all questions fully. Great buying experience from start to finish.. THANK YOU ALL VERY MUCH More

Car buying experience I brought my sister here to purchase a car. Everyone there was extremely helpful & made purchasing a car easy & stress free! The service department wa I brought my sister here to purchase a car. Everyone there was extremely helpful & made purchasing a car easy & stress free! The service department was also professional and courteous. Couldn't ask for a better experience! More

Worthless Daughter's car was towed in for steering failure at 65 MPH and transmission issues for her 2012 Focus. 3 days and still too busy to look at it. No ef Daughter's car was towed in for steering failure at 65 MPH and transmission issues for her 2012 Focus. 3 days and still too busy to look at it. No effort to help, just need to be patient. Either a lot of bad cars or not enough techs to handle the load. Might get to the steering today, but they don't have a transmission tech available for 7-10 days. Asked that they contact another dealership for the transmission. Service writer says Luther doesn't have another Ford dealership, so he doesn't have any other dealerships to work with. I have never dealt with a service department this overwhelmed by work. Steering lock-up is a known issue and they have nothing to say about it. Hard to have any faith in them when you're met with blank stares and no answers to simple questions. This is only for service. Sales group was great. More

We love our new Ford Fusion Titanium Hybrid! We flew down from Chico to purchase the vehicle and they came through as promised! Patrick picked my husband up from the airport and stayed late on a Sunday down from Chico to purchase the vehicle and they came through as promised! Patrick picked my husband up from the airport and stayed late on a Sunday to make the sale happen. Thank you! More

After emailing back and forth with internet guy Jarrett about a used Ford F250 that was listed on multiple sites online for a good price I stopped by to see it. He told me it was being serviced to be a ce about a used Ford F250 that was listed on multiple sites online for a good price I stopped by to see it. He told me it was being serviced to be a certified used car so he showed me the truck while it was being worked on-didnt get to see much but looked good. Told him I will keep in touch to see when the truck was done. This went on for 2 weeks- emails back and forth- the truck was taking a long time to be "certified" or fixed. Then I finally got an email from him on MOnday (3 weeks after initial email) that the truck would be lot ready tuesday morning and I could come test drive it. Told him great and that my husband and I would be by at 6pm to drive it. We get a sitter and drive over to find out that Dustin would be helping us because Jarrett was gone and then they couldn't locate the keys or the truck. After about 30 minutes they said the truck had been loaned out to a customer with a truck in service. I was shocked. Why would they loan out a truck just finally certified and put on the lot and when they knew we were coming. IT wasn't like we had just called up that day-I was a serious buyer in contact with the internet sales guy for weeks. I asked to talk to the Manager (todd) and he was so rude. I explained that we had been in contact for a while about this truck and how could this happen and his only explanation was that a different sales guy let the truck go. Shouldn't sales people be in communication? I have been in sales for 10 years and I know that and I also know that you shouldn't treat a customer like this. I never even got an email from Jarrett the next day to say sorry or anything. I have emailed Jarrett for an explanation and never received anything and now that truck is no longer on the website. Sounds like this has happened to others before-bait and switch! such a bummer since I liked the truck but I am glad I didn't give them my money! More

NC Ford used to provide top notch service - I have three Ford vehicles, and even though I paid more to take them there, it was worth the support and involvement they had. I always used upgraded factory part Ford vehicles, and even though I paid more to take them there, it was worth the support and involvement they had. I always used upgraded factory parts. I had a clutch replaced in my 2001 Mustang in 2010. Two years later, it had to be replaced again. At that point they had a new Service Manager, Darin Pearcy, who has completely ruined the operation. They could not procure the part, and had the car for six weeks (a loaner was provided). No one could explain how the original factory clutch had lasted for over 75,000 miles, but their replacement (supposedly a factory part) lasted only 10 percent of that mileage. No compensation was offered, and no responsibility was taken. The car is driven less than 10 miles round-trip to work by my wife (as it had been for the previous six years). No apologies were made for the previous part failing, the inability to order/find a replacement OEM part, NOR for the fact that when we went to pick it up, my new battery (less than 1-year old) was completely dead, and the car was completely dirty. While waiting for them to figure out what was wrong, Mr. Pearcy came out and was standing next to me, but offered no apology OR appreciation for our continued business. Other than using some remaining pre-paid oil changes, I will not use them again for any kind of service, and will strong discourage anyone else from visiting them. More

Long story short, if they promise you ANYTHING get it in writing, because once you sign the contract you will never hear from them again nor will you get what you were promised. And if anything goes wrong i writing, because once you sign the contract you will never hear from them again nor will you get what you were promised. And if anything goes wrong ie. parts fall off, parts missing you are out of luck. Customer Service is non-exsistant. This dealership reminds me of the shady used car dealers in the movies, so happy you're on the lot but once you purchase, you are nobody. More