North County Ford

Our first experience here and Jim was super helpful. Recall and oil change done quickly and it was an easy process for us. Jim kept us informed by phone ofchanges and readiness Recall and oil change done quickly and it was an easy process for us. Jim kept us informed by phone ofchanges and readiness More

Quick and awesome service! Reps were very helpful and knowledgeable about finding my warranty and knowing what it did or did not cover super easy and stress free process! knowledgeable about finding my warranty and knowing what it did or did not cover super easy and stress free process! More

Jim is the best. This is my second Diesel Ford that I bought from North County Ford and both have been regularly serviced there, prices are good, and its all Motorcraft parts. bought from North County Ford and both have been regularly serviced there, prices are good, and its all Motorcraft parts. More

Initial interaction awesome and friendly. Now they don't call for updates, respond to emails or answer phones. It has been 3 weeks of silence. call for updates, respond to emails or answer phones. It has been 3 weeks of silence. More

Drive 40 miles out here on a Sunday and was helped by a an awesome salesman, RC. The car I came to see was locked up in service, So we drove a similar vehicle. I knew what I wanted, was willing and able to an awesome salesman, RC. The car I came to see was locked up in service, So we drove a similar vehicle. I knew what I wanted, was willing and able to pay cash, we had come to an agreement on price and I just needed to get the paperwork done and the car delivered. A wonderful person and then Randy helped me get the credit run, set up my insurance and just when we are ready to schedule the delivery she took the paperwork to her manager who tapped on over $1000 over the out the door price that was agreed-upon the day before. This took up two entire days for me. The Manager said he could not remove the LoJack that was installed on the vehicle, although I was told the day before that it’s not a problem. Since looking it up, it’s not a problem! The dude is just a greedy liar and he wasted my time. I hate my time being wasted and I made it very clear to them yesterday that I was a serious buyer and ready to make the deal. I did not try to knock off a bunch on the price, even though ultimately it’s an auction vehicle, I just wanted to be done. It was probably the easiest sale he was going to make this week. Whoever you are Mr. Manager, thank you for wasting my time I hope it comes back to you tenfold. The three stars for customer service is simply because RCE and RANDY did their part More

Quick and easy appointment set , they did a recall and checked on my trucks 110 power outlets . Got my truck back next day with everything fixed. checked on my trucks 110 power outlets . Got my truck back next day with everything fixed. More

when I came in for app for an oil change my time was when I came in for app for an oil change my time was changed it set me to closing time. I had to hire a ride to retrieve my car. It was Friday and I when I came in for app for an oil change my time was changed it set me to closing time. I had to hire a ride to retrieve my car. It was Friday and I had to work the next day. Kevin tried to have a lyft pick me up. there was a mix up with rides after waiting lyft cancelled twice.Talked to Sales and a JC went in the back and told Kevin I was trying to call.Thanks! Then a driver from lyft called me and was irate with me for not being at NCF. I tried to explain that I was home needing to be picked up , he hung up on me. Very stressful! Its Friday evening and closing time. I hired a ride to take me to pickup my car. STRESSFUL More

I regret buying my new Ford edge 2020 down here North county Ford,since I bought it, I had so many issues with a new car!! Yes believe it or not, if don't want to WASTE A LOT OF TIME, MONEY AND ENERGY.. county Ford,since I bought it, I had so many issues with a new car!! Yes believe it or not, if don't want to WASTE A LOT OF TIME, MONEY AND ENERGY.. DON'T BUY A FORD CAR... ONES YOU BOUGHT THE CAR YOU STARTED HAVING ISSUES WITH A NEW CAR BUY DON'T WORRY ABOUT IT THE ANSWER WILL BE: HOW MANY MILES THE CAR HAS? I SAID I BOUGHT IT A WEEK A GO? OH STILL IN WARANTY.. WHAT A JOKE!!!! ARE YOU KIDDING ME? SPEND MORE THE 7 TIMES ALREADY IN THE SERVICE DEPARTMENT WITH A NEW CAR!!!! PLEASE REMOVE THAT ONLY STAR.. YOU DON'T DESERVE IT AT ALL I WANT TO RETURN THE CAR I DON'T CARE THE COST... I DON'T WANT TO THE A FORD CAR PARKED IN MY GARAGE. More

Have a paint issue, was told I would here from someone. Have yet to hear back. Not good business. It’s been a few weeks. Have yet to hear back. Not good business. It’s been a few weeks. More

I have been coming to North County Ford for years since 2013. Bought my car there in 2014. The service department is one of the best especially if doing routine maintenance. Jim has been there for years as 2013. Bought my car there in 2014. The service department is one of the best especially if doing routine maintenance. Jim has been there for years as well and treats his customers with respect. They have made setting appointments easier by having them online and also have shuttle service (Lyft) if you need to drop off your car. Ask for Jim. More