North County Ford

I purchased a truck from North County Ford with 17k miles in late October. However, almost as soon as I took possession of the car, I noticed that there were loud squeaking noises coming from the braking sys in late October. However, almost as soon as I took possession of the car, I noticed that there were loud squeaking noises coming from the braking system, which I did not notice on the test drive since we were not primarily in a parking lot, where the noise is most apparent. I then spent THREE solid weeks attempting to get ahold of someone, anyone who could talk to me about what kind of inspection had been done on the vehicle prior to being sold. I left a total of between 8-10 phone messages for the Sales Manager, Used Car Sales Manager, even the dealership General Manager who coincidentally were always too busy to take my call or return my messages. If I could’ve gone to the dealership, I would’ve, but I live out of state. Finally, I get ahold of a sale managers named Brad Triplett who confirmed that there was no record of the brakes having been inspected. He told me to take the car to my local Ford dealership to have them inspect and fix the brakes, so I did. Unfortunately the local dealership did not fix the entire problem at a first go. They replaced the back brakes, which were indeed low, and North County picked up the tab. However, the squeaking noise remained, and the local dealership had to replace the front brakes on a subsequent day. It was at this point, that the cowards at North County Ford, in particular sales manager BRAD TRIPLLET and service manager ALEX PEREZ decided that the fault here was with my local dealership and hence will not be paying to fix the brakes. Alex Perez in particular is an abject coward who refused to speak to me directly. Bottom line here, North County Ford sold me a practically new car, which somehow needed significant brake work the second I left the dealership. They told me they inspected the car to get me to buy it. Then they ghosted me for 3 weeks, and now is refusing to actually to help finish the repair. These people are sleazy cowards and I will never buy a car from them again, and you should not either. More

Got a quote for a brake job on my Expedition from a shop in Encinitas because who's dumb enough to pay dealership prices? Shop quoted me $750 for front and rear brakes. I remembered I had a recall for my re in Encinitas because who's dumb enough to pay dealership prices? Shop quoted me $750 for front and rear brakes. I remembered I had a recall for my rear camera so I called No. Co. Ford and had them quote me too so I could maybe get the brakes and recall done at the same time despite knowing the dealership would charge me more for the brakes. No. Co. Ford came in $100 cheaper on the quote! When I went to pay, my service advisor Jim Goodine and technician Victor, told me I had 72% left on my front pads. So not only did the shop in Encinitas quote me $100 more for the job, they lied and told me I needed new front brakes. I'll never go anywhere else. Thank you No. Co. Ford. More

Safety Recall on 2023 Ford Transit Camera - Nick Rodriguez was Outstanding - Fast, Professional and provided a Lyft Ride Home during Service - Great Job ! Rodriguez was Outstanding - Fast, Professional and provided a Lyft Ride Home during Service - Great Job ! More

I have been coming here for service on my 2018 F350 for the last 4 years. The last 2 visits have been horrible. This current one I dropped the truck off last week for a steering stabilizer replacement. the last 4 years. The last 2 visits have been horrible. This current one I dropped the truck off last week for a steering stabilizer replacement. They had to order the part but were going to have it the next morning. Then all you get is the run around. Kept the truck all week and through the weekend. 25 calls today alone. Finally got someone to answer the phone and miraculously the truck is ready. They claimed the service tech called in sick Friday and no one else could install it? Clown show for sure! More

Salesperson and finance managers lie and fraud people. Withholding your credit approval, to sell you warranty. It's also known by upper management. They give Vista a bad name. Withholding your credit approval, to sell you warranty. It's also known by upper management. They give Vista a bad name. More

Had a 9am appointment showed up early just for an oil change, 4hours later I was still waiting this the second time I had dealt with this service department and this will be my last time as well, until change, 4hours later I was still waiting this the second time I had dealt with this service department and this will be my last time as well, until something changes with this department or department manager I've had enough! More

Too bad there's not a zero star. Where to start? Had appointment, brought in my car. Didn't hear back. Next day after leaving messages which in itself is difficult, no one retu Where to start? Had appointment, brought in my car. Didn't hear back. Next day after leaving messages which in itself is difficult, no one returns your calls. Told hadn't looked at it yet, but would call when they did. Also mentioned there was a nationwide shortage of the parts. Waited 2 more days, left many messages. Finally, after 6 days of not reaching anyone I got name of manager and number. Left message for manager of what was going on. He/she never called me back. We went back to service department Monday and was total chaos in Service Center. Spoke to service rep who appeared not to give a darn. Told me the technician assigned to my car doesn't work weekends. But now it was Monday and he was taking day off. Seems there is only 1 tech back there??? Got call back next day saying repair would be 811.00, far more than estimated 400. as shown on paperwork given to us at when leaving car. Picking up today. Used to be at least average service department. Not anymore. More

Very helpful and very easy to work with! Came in to check a vehicle, did a trade in and got out there with a new vehicle! They worked with us with our budget and tried to help us get the bes Came in to check a vehicle, did a trade in and got out there with a new vehicle! They worked with us with our budget and tried to help us get the best rate and price! Everyone was amazing especially John and Mike! More

The service department is a clown show. Appointment times don’t mean anything and they have a don’t care attitude. If a mistake is made you get a it’s not my fault response and won’t take r Appointment times don’t mean anything and they have a don’t care attitude. If a mistake is made you get a it’s not my fault response and won’t take responsibility. More

I got my order in to North County Ford (NCF) for a 2023 Maverick. I was assured that my order was one of the first to be submitted. After not getting confirmation from Ford I contacted my dealer at NCF to Maverick. I was assured that my order was one of the first to be submitted. After not getting confirmation from Ford I contacted my dealer at NCF to ask what they knew about my order. I was assured that they had the order submittal proof that my order went in. By now, I knew it was too late; orders had closed. They told me they had the order submittal proof that they would send me. I ask them to do that , four times I asked them to send me the proof. I still have not gotten the proof nor have I heard from them at all. For being totally none responsive and potentially not truthful I wont deal with North County Ford ever again. More