North County Ford

Scammers. Rip-off. Doubling sale price on a 22 ford lightning pro! From $40k to $85k. What thieves! AVOID AT ALL COSTS Rip-off. Doubling sale price on a 22 ford lightning pro! From $40k to $85k. What thieves! AVOID AT ALL COSTS More

Used the dealer for maintenance & repair of our F250 several times. Over the years the service & quality of work has decreased dramatically. Our latest experience was with Rob one of the service reps. several times. Over the years the service & quality of work has decreased dramatically. Our latest experience was with Rob one of the service reps. We turned in our truck to find a radiator leak, we were told we need to replace the radiator because it had holes. No problem, that an oil change & 3k and later we have our truck back. Noticed a oil leak, brought it back. Turned out the tech never completely tightened the drain plug. Not a deal breaker mistakes happen. What sent flags up is that now they say a radiator gasket is going bad and we need to take the engine apart to find it. (The same work we just had done) . 100% questionable we took it for a second opinion, turns out the gasket was fine, and the leak was coming from the secondary radiator (which is attached to the radiator we replaced). Now we are curious if the radiator even needed to be replaced since the same leak still persists. I would advise anyone thinking of using north county ford service depart to go somewhere else and save $$$$ and the dishonesty of the service reps. It’s a shame what the place has become. More

My family has probably purchased over ten cars from this dealership and every time I have to deal with the service department for warranty work it ends up being a nightmare with a total lack of accountabili dealership and every time I have to deal with the service department for warranty work it ends up being a nightmare with a total lack of accountability. The latest debacle was my wife bringing in her Ford Flex for a simple window switch that was broken. She had our one year old son, so she couldn’t simply take an uber or lift while they worked on the car. The service rep told her they wouldn’t be able to tell her if the switch was covered until after a $190 diagnostic fee. To be clear, the part broken is a thirty dollar switch on the passenger side door. The only reason I didn’t fix it myself was because she had a warranty. After they charge her $190 for a visual inspection to see that the switch needs to be replaced, they proceed to tell her she isn’t covered by the warranty. At this point I become involved, and only by becoming belligerent with them do they do their due diligence and find out that she is in fact covered for this simple part. They tell me that if I bring it back in they will refund the $190, but now they will have to charge us another $100 as a deductible on the warranty that now covers the $30 part. I told the service representative that was unacceptable, and that after wasting my wife’s time and my time that they should cover the deductible. He tells me the owner of the dealership would have to pay that. Of course I agreed, as I own my own company and if my guys had wasted hours of a woman’s time, hours of her husband’s time, all for a $30 dollar part I would be embarrassed and would have jumped at the chance to cover their deductible. Once I arrived, the part was in, a day sooner than they had promised my wife. For some reason even the shipping worked faster once it wasn’t a woman with a baby that was talking to them. The service rep Jim admitted it was only a $30 dollar part and that it was an easy fix. I would have been satisfied if they would have just covered the cost of the deductible and fixed it then, even though they had essentially killed two days of mine. He said they wouldn’t pay the deductible so I said I would just buy the part and fix it myself. I get how deductibles work, I understand that the warranty is operated by a third party. What is unconscionable to me is that they would charge a woman with a baby $190 to look at a switch, not fix the problem, and tell her it wasn’t covered without double checking. As soon as I got on the phone they were quick to double check and blame the warranty company for entering in the VIN incorrectly, but I loathe excuses. This just seemed like a very predatory way to try and get $190 for a 5 minute visual inspection, and then try to charge my wife an additional $190 for the install on top of the cost of the parts all for a service that was covered under the warranty. I’ve honestly been thinking about purchasing at least one company truck through them as I have been a consistent customer in the past, but I really don’t know why they quibble over such a small amount when they were clearly trying to rip off a woman for over $400 on a service that they should have easily seen was covered. More

Did not have the correct part ordered, however was kind and communicated well to get the situation taken care of and communicated well to get the situation taken care of More

I appreciate working with Jim in Service, he is very attentive. More importantly, the mechanic, Ismael that works on my car everytime is awesome. I always request him because I trust him 100%. attentive. More importantly, the mechanic, Ismael that works on my car everytime is awesome. I always request him because I trust him 100%. More

The best place I have ever taken my truck. The staff was very good. I enjoyed my experience. very good. I enjoyed my experience. More

Service tries to scare you into purchasing uneccesarry parts and labor the car doesn't need. parts and labor the car doesn't need. More

Clean facility, prompt, fast service. Will take my car there probably forever. Outstanding in every way. there probably forever. Outstanding in every way. More

Jim Goodine and the crew at North County Ford always take good care of my trucks. It doesn’t matter if it’s my 2006 F350 with over 400,000 miles on it or my newer 2016 F350. good care of my trucks. It doesn’t matter if it’s my 2006 F350 with over 400,000 miles on it or my newer 2016 F350. More

Absolutely disgusting customer service. I get better help from a McDonald's. I inquired on a car and let them know my situation with my trade in. I submitted my credit application online and was told it woul from a McDonald's. I inquired on a car and let them know my situation with my trade in. I submitted my credit application online and was told it would be submitted upon receiving it. I dont hear back for a whole day until I call and ask. Application was not submitted and I was told they "got busy". After it was supposedly finally submitted I still don't get any updates from them for another day. It took me to keep calling. When I did call again they were stumbling over their words when I questioned the $5,000 down payment for a $20,000. I was pre approved with capital one and this was nonsense. Come a day later that the car was sold to another party. They not only wasted by time, but had terrible customer service. Disgraceful dealership, go to the Honda one across the street. Omar, Jesus, and Trevor really need to find another profession. More