Norman Mitsubishi

just looking I was very pleased with the assistance I got from Dylan. I was just looking for a car more fuel efficient and he showed me a few options. Once I have I was very pleased with the assistance I got from Dylan. I was just looking for a car more fuel efficient and he showed me a few options. Once I have my finances together I'll be going back. More

Shopping around I walked in to Norman Mitsubishi. The first person that approached me was Dylan Norman. He was awesome I told him I was here just trying to shop aroun I walked in to Norman Mitsubishi. The first person that approached me was Dylan Norman. He was awesome I told him I was here just trying to shop around looking for a Chevy camero. He took me right to them. I didn't buy that day but I will be back to purchase and I sure hope Dylan Norman is there. Such a nice guy!!!!!!! More

Broken Promises. Misleading. Sorry, Norman Mitsubishi. I know you wanted - and in fact, asked me for - a positive review that first night. You pushed trying to show yourself as be Sorry, Norman Mitsubishi. I know you wanted - and in fact, asked me for - a positive review that first night. You pushed trying to show yourself as better or attempting to stand out from Big Red. Even snapped a pic of me and my fiance after we finished the deal in front of our car. Smiles and promises. And a lot of lies. Full disclosure - management has changed since, and I have had a positive experience with Mary T? As the crooks who worked with us the first night, late September, had just come in when we arrived (we got the spiel about how they were new management and that Lackey 1 enjoyed working with Seller and Financer (I believe one of their names was Hunter), after terrible prior management. In a nutshell, we were there for at least three hours, well into the evening. Came for a Cruze we saw online. It wasn't there. Bait and switched to a more expensive car. First mistake - we came at night and weren't able to fully examine the hail damage. Lackey 1 (who still works there, as of my last visit in late October), outright said he had no idea about the car he was giving us a test drive in and his only contribution was to make us noxious with his smell and inability to answer questions. We'd done a lot of research and made it a priority to, even though with other reviews knew we'd be ripped off, to at least be able to sleep at night knowing we tried our best. My fiance made them literally change their math, after which the Seller apologized for being out of it/not good with numbers that night. This math didn't stop the financer from raising the interest rate by 1%, of which he said was small and didn't matter. During the dealer process, he tried to sell us further on the car seeing that we had questions. We even had people listening in as we spoke with them on the phone. They weren't clear about the trim. They said the car hadn't been out of state. We pushed. "Oh, looks like actually..." it was out of state, sold via auction. We'd find out from the DMV that it was actually a rental vehicle. They said no damage or anything like that, showing us a (useless, in retrospect) Carfax. They misled us about the service agreement. Second mistake. We should have made them wait until midnight to read every. last. line. Especially when they misrepresented what was detailed. Even if the financer's "wife called" to see where he was. They pull multiple sources to check our credit (would get multiple mailings from other banks detailing this as time went on, which is fine), which was good enough to get us mediocre financing - that's fine. But then they tried to tie good financing to how much add-ons we received. Right as we were signing, Dealer 1 came in to tell us looks like their might be some hail damage we should know about. Huh. They just insisted it "wasn't reported" and that we didn't have to worry about it because we could come in during the next hail storm and have it fixed then. We got car. First night we had it, the passenger mirror breaks off. We luckily see Dealer and Seller and have them get it fixed. They order the part. Well, we'd find out, no they didn't (too bad, because they weren't there anymore when we would come in later to repair it - this is where Mary was helpful, showing that it was at least marked that we were owed that part). I also tell them to detail the car (done poorly) and that it would be really nice if we had, you know, a little oil in there since it was almost depleted. We were told a variety of other lies, received more unsolicited bad-mouthing about Big Red Norman, and more of the same. We get a call a small time later, asking us to come in and fill some papers out. We do, and ask about the hail damage again (I had this conversation on a phone, too). Note there are now multiple times - maybe three? - where we have asked them about the hail damage and they say they have it covered, that it won't be on us. We had in recording. We didn't know about the damage when we bought the car and were, in fact, mislead about the state of the car. Third mistake. Get everything in writing. We finally are able to make time to return to the dealer a couple weeks later to cancel our agreement and get the hail damage aspect in writing, after horror stories at Mitsubishi and dealerships in general were offered to us. But alas, even though it had only been a very short time, management had changed. Dealer and Financer were gone. Lackey who took a moment to remember us, and initially spoke as if it was so clear our past meetings, suddenly got quiet when I informed him of the situation. Quiet when I asked him about the promises he heard. And the other lackeys we had seen, also just gave awkward looks or smirks. Mary sympathized with us, told us a lot of what the former dealers had done was outright wrong, and that things were different under her management. And to be honest, she was a lot more straightforward. We had to visit the area to cancel the agreement during business hours. My time was limited and, as Mary was the one who helped set up a meeting to get it canceled, I had hoped it would be as simple as signing a paper. Every day we waited was another day we'd have to pay toward the service agreement (even now, I wonder if they cancelled in a timely manner). We sit down with the Finance person, who must really want the commission, or to not lose the money made via the service agreement. Because even though we told him we weren't interested, he continued to sell us on why we needed it. We finally humored him and gave a bunch of terrible arguments. He repeatedly said he just wanted us to understand. We did. You pay $2500 for a mediocre service agreement and a $200 deductible from a crooked third-party company known for scamming its customers. An agreement they pay likely over a thousand less for. Mitsubishi is not getting $1000 or more from me, even though Dealer and Financer led us on that for some reason, Chevy's warranty didn't cover our car (Chevy told us that was incorrect, and wrong), which was under 23k miles. We didn't budge, and made a point to let him know we did in fact understand. When we pointed out everything wrong with the agreement, he struggled and could only come up with, "But... but it won't be in your financing! (if we got the same deal at a better rate, somewhere else, or close to when our warranty was up)." Writing this after the longest streak of not speaking with anyone over there, so many of the details are buried. Specific things said, misleading words and attitude, us having to correct them multiple times or ensure something is changed. We're usually pretty lax, but this experience infuriated us and it's stressful just thinking about it (hence the rambling, my apologies). Again, Mary proved to be helpful and most important, immediate in action. But Dealer and Finance Guy (I wish I could remember their names, Lackey remembers their names, but after being called out I think he'll be trying to forget us now) ruined it for me. You read it everywhere online, but skip the service agreement. Get promises in writing, immediately. Check the car in the daylight. And take everything with a grain of salt. Whether it's their telling you the state of the car (or the car's state of origin), or that the dealer will cover hail damage, or that a process will be quick. Or that they can't find the car you're looking for after driving around for one minute in a different lot. More

Best place ever! I came into buy a used sedan and Noee found me the perfect car! He got my payments exactly where I wanted. I recommend Noee and this dealership to an I came into buy a used sedan and Noee found me the perfect car! He got my payments exactly where I wanted. I recommend Noee and this dealership to anyone looking for a car. More

Car shopping! Great place to go for a car! Very eager to help and really nice people. They new exactly what I was looking for. Highly recommended :) Great place to go for a car! Very eager to help and really nice people. They new exactly what I was looking for. Highly recommended :) More

I will not go back The car buying experience wasn't bad. JJ was a good salesman, not too pushy or anything and knew about the cars we looked at. The bad comes from the p The car buying experience wasn't bad. JJ was a good salesman, not too pushy or anything and knew about the cars we looked at. The bad comes from the point when Mary, a sales manager, got involved. In an attempt to get my wife's approval, she offered my wife a detail and tank of gas for her car, and to borrow a car to go "shopping" or whatever. Less than 48 hours later, we came to redeem the detail. Upon arrival, my wife was told that she wasn't getting a car. Then after an hour and a half, we talked to the service dept. and they said that they had recently started the 1 hour detail. This was about 30 minutes after we were told that the detail was almost finished. So we just had them pull the car out of detail and then Mary decided to come out and try to say that she was just trying to be nice and had never said that we would get a car, also said that she never said we couldn't get a car!!! Also, I was told a day ago that I got a lower interest rate, and when I came in to sign the new paperwork, they said that they told the bank never mind because they wanted more of a down payment (they didn't ask if I wanted to go through with it). Also waiting on a spare key because they "lost" the original. Just to clarify, I'm not mad about how long the st l detail took. I'm mass about being lied to more than a few time... Right to my face. More

great experience with them T & D Walker Called them on the phone spoke with lane and told him the situation and told me to come. We did and after that we went home and they called us like t Called them on the phone spoke with lane and told him the situation and told me to come. We did and after that we went home and they called us like they said they would. Spoke with Tyler and he was very very helpful. The salesman we had at that time was Xavier Bell. Took a test drive and husband fell in love with the car. He want blue but ended up with silver not bad ended up getting a 2014 Lancer. Loved everyone up there and will be a repeat customer when it comes time to get me another car. More

Great experience! My husband and I recently purchased a 2014 Mitsubishi Outlander Sport and we love it. From the time we talked to Mary on the phone, we were treated a My husband and I recently purchased a 2014 Mitsubishi Outlander Sport and we love it. From the time we talked to Mary on the phone, we were treated as "valued" customers. She worked with us, and the entire staff was professional, and our Salesman, Corey did an outstanding job. He was professional and had a great personality. The experience we had was one that we are proud to say we bought our vehicle from Norman Mitisubishi. The manager, Calvin worked well with us and understood that people do have challenges in life that bring them down, but he worked with lenders to give us a chance. We are so thankful that they gave us a chance. Our SUV is awesome! We have recommended other friends and family members to also come there for a vehicle. I don't know everyone' name, and if I forgot to thank someone else that helped us, Thank You! C & C Sh. 10/8/14. More

Worst Experience Well for starters I had found a 2013 Dodge Charger on thier website priced at $16,981 called and talked to a Mary Peterson their online representative Well for starters I had found a 2013 Dodge Charger on thier website priced at $16,981 called and talked to a Mary Peterson their online representative she wasn't very friendly on the phone but I had talked with her specifically about the car I was looking at and the price and we set up a day to test drive it. I test drove it and the sales man kept telling me his job was to make me fall in love with it, but the problem was he really didn't do anything to try to make me fall in love with it. Then I wanted to purchase the car talked with their finacial people got approved to finace it with them. While reading the papers I look at the price they want for the car it state $17,998 and for total finance price was around $20,000. So I asked and Mary said I had asked about the wrong vehicle but the vin # on website and the one I was trying to purchase mathched. Then she said it was priced wrong on website well isnt she the online representative so I told her she should fix the price. Then she told me tag tax and title was included it was listed no where in the papers. When I asked her she said she never told me that basically calling me a liar. Then she made up some bull crap that the extra money that was added to the price of the car was service fees. Well they were never very helpful in clearly explaining anything and they had made up so many different lies that they lost my trust and I told them they had wasted my entire work day that they could keep the car that I would go elsewhere. Oh and Mary Peterson had did a credit check and had my score and lied to me as well on the financing she told me I qualified for their lowest intrest rate of 2.9% in the papers it said 6.99%. My deal is don't knowingly lie to me because I will not do business with a dealership over it. I understand they need to make money but be real with me and don't fill me full of and xx. My suggestion is NEVER use this dealership. More

Worst Experience ever Seen vehicle online through a craigslist ad for a used vehicle price seemed odd but worth a look. went to dealership after work to be told the vehicle Seen vehicle online through a craigslist ad for a used vehicle price seemed odd but worth a look. went to dealership after work to be told the vehicle was sold no biggie went home. Received a call from the dealership stating the car was not sold so drove back up. when i arrived the vehicle was pulled to the front seemed nice better than the pictures. my credit was pulled without my consent i asked several time why it was pulled i was told since i had bought a vehicle not more then 5 months ago it was still in the system for my credit score. made sense so i calmed down i told the sales person what i was looking for on price he told it should be do able i also informed him i had a loan already for the amount the vehicle is advertise on line for. the only thing i need from the dealership was for them to pay off my vehicle i did several searches on my vehicle from nada to kbb. my vehicle was listed well about what i owed for it but i was ok with taking less for my vehicle. the sales person xavier was very kind and explained everything to me about the vehicle. when it came to talk turkey about prices he was to new to handle that area so his sales manger came in to talk to me. at various points during our meeting i told him i do not need my credit pulled for a loan i had already obtained one. when he came back told me how much they were going to give me for my vehicle i was a little shocked only a year and half old he told my vehicle had depreciated a lot i found it funny he was lying to me i showed my research i did for my vehicle and he explained to me those sites were inaccurate i asked him what he used. he simply said kbb funny how i had the same sites information with me and he was off by 3000 dollars. which when you add the difference into the loan it add up to the price they were trying to get for the used vehicle. i left the dealership not mad at all i still had my vehicle was never going to go back. the next day i had 5 hard credit inquires from the dealership. the sales manger lied to me and hit my credit 5 TIMES for what i did not buy the vehicle and did not signing anything stating i like my credit to be run. i called the dealership upset i was told the sales manger got talked to i am sure he did lol they don't care about the customer. but i was called back and told he would honor the in correct price but give me less for my vehicle. be WARNED they lie and will run your credit with out telling if you must go do go with a piece of paper saying how much your loan is for, DO NOT use they finance department and do nut give them your social number it will save you a lot of trouble just avoiding this bad dealership all together. also i told them i would write a bad a review about there horrible service it is my right the general manger did not seem to care at all. More