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Norman Hyundai

Norman, OK

Overview
Employees
Reviews
Vehicles
4.6
154 Reviews
At Norman Hyundai, we believe in starting with "why." We aim to provide top-quality service to our customers, employees, and community. We are committed to being more than just a dealership-we're your partner in all things Hyundai. We're proud to serve and be a part of the Oklahoma community. We strive to provide our customers with outstanding service through courtesy and respect. That's how we treat family, and when you visit our showroom, you become a part of the Norman Hyundai family.
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591 North Interstate Drive

Norman, OK

73069

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Showing 154 reviews

September 30, 2024

The waiting area was clean and the staff friendly. Was easy to make an appointment. More

by lgse69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name
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September 30, 2024

Easy to use appointment setting online and the guys at the service center are always super nice. I have never had to sit more than an hour for service so that is super awesome. More

by Tashina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Dunn, Bart Daniel
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September 27, 2024

Best experience buying a new vehicle. Staff and finance was extremely helpful and nice. I highly recommend. More

by Pennypencher272
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Gruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2024

After a below standards encounter with the service department, I communicated with management concerning the issues and immediate action was taken to resolve the deficiencies. This rating relates to t More

by Berry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome in Service Department
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September 23, 2024

Kai was awesome and made it a quick purchase! A smooth purchase from Missouri to Oklahoma. Definitely would recommend Kai and Norman Hyundai to everyone!!! More

by Cassandra Gardner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kai Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeret Periman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kameron Cranfield
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September 20, 2024

Billy and James were great to work with. Dealership had lots of options and would purchase from Norman Hyundai again! More

by miosu1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Gruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 18, 2024

Josh and Billy were great! Everyone was friendly and efficient. Was in and out within a couple of hrs, will definitely remember them next time I need a new vehicle. More

by tabbyann74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Gruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, Wayne(finance)
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September 18, 2024

Smooth easy process. Happy with my purchase and salesman CJ Dixon thanks again for all your help More

by Laurenwood606
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Dixon
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September 16, 2024

Billy and Rick were both great, everyone there was. I was very pleased with the experience. Not too high pressure and accommodated my need to be in and out on my lunch break for the test drive. Great p More

by dscully2121
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Gruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dray Hester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaydyn was who texted with me and was very responsive and good, Rick Dunn
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September 11, 2024

Worst service ever. Never go for first complimentary service which will be done in 10 minutes. No respect for the customers words. Just don’t wanna go there again. They More

by Abhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Ozment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Gruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
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Sep 12, 2024 -

Norman Hyundai responded

Thank you for sharing your feedback. We sincerely regret to hear about your recent experience with our service department, and we appreciate the opportunity to address your concerns. At Norman Hyundai, we are committed to upholding the highest customer service standards, and we strive to treat every customer with the respect and professionalism they deserve. We are incredibly proud of our adherence to the Golden Rule: treating others with the utmost respect. However, we have a responsibility to our employees and our business, and we cannot overlook behaviors that disrupt our work environment. Your attempt to secure a loaner vehicle for three weeks was not in line with our policies and could not be accommodated. While we aim to accommodate all reasonable requests, it is essential for all parties involved to engage respectfully and adhere to our policies. Attempts to manipulate our system or treat our staff unprofessionally do not align with the standards we uphold at Norman Hyundai. We genuinely appreciate your feedback and if you would like to participate in constructive conversation, please contact our management team directly at 405-801-3590. If not, please refrain from making false allegations online out of emotional discourse. We thank you and wish you the best with your future Hyundai services.

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