Norman Hyundai

Norman Hyundai responded

Thank you so much for choosing Norman Hyundai for your 2024 Hyundai Santa Fe purchase! We are thrilled to hear that Tony was able to provide you and your family with exceptional service. Our team takes pride in going above and beyond for our customers, and we are delighted to know that Tony's expertise and attentiveness made your car-buying experience a 10 out of 10! At Norman Hyundai, we believe that purchasing a new vehicle should be a stress-free and enjoyable experience, and we're glad that Tony made that possible for you. Our team of knowledgeable professionals is always available to answer any questions and provide you with the best car-buying experience possible. Thank you for your positive feedback; it means a lot to us. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help you. Congratulations on your new 2024 Hyundai Santa Fe! Once again, thank you for choosing Norman Hyundai, your locally owned and operated Hyundai dealership near Yukon. We appreciate your trust and look forward to serving you again soon. Servicing You and Nothing Else!

Norman Hyundai responded

Thank you for bringing this to our attention. We apologize for the delay in returning your down payment check after you returned the car due to some issues with the financing. Our team has verified you signed the credit application with your stated income and you're responsible for misleading the dealership during this process. We understand that returning a vehicle to a dealership requires an inspection and a process to be followed before a check can be returned, and we are sorry if your expectations were not met. We regret any inconvenience this may have caused and want to assure you that we are working hard to improve our processes to ensure that delays like this do not occur in the future. We appreciate your patience and understanding during this time. Our team will review the situation to see where we can improve our processes. We value your business and hope to have the opportunity to serve you better in the future. If there is anything else that we can do for you, please do not hesitate to contact us. We're always here to help in any way we can. Sincerely, The team at Norman Hyundai

Norman Hyundai responded

We appreciate you sharing your experience with us. We thank you for choosing your locally owned Hyundai dealership while shopping for a new Hyundai. Our team at Norman Hyundai is committed to providing exceptional service to all our customers, and we are glad to hear that we resolved the situation. Your willingness to work with us in the future is a testament to our efforts to ensure customer satisfaction. Our Norman Hyundai dealership near OKC is continuously growing, and our team understands the importance of providing superior service to each of our customers! We especially thank Clint for his dedication and hard work in assisting you. At Norman Hyundai, we pride ourselves and strive to provide the best car-buying experience possible. Thank you for choosing us, and we look forward to serving you again soon. Serving You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience and frustration you may have experienced during your visit to our service center. First and foremost, we appreciate your patience and understanding as we work to address the issue with your vehicle's check engine light. The P0400 code can be challenging, and our team is dedicated to providing a comprehensive and accurate resolution. We understand the urgency of the matter and are actively working to expedite the process. Regarding the need for an engineer, please rest assured that we are in contact with the necessary experts to resolve the P0400 code. While we cannot provide an exact timeline, our team is diligently working to secure their availability as soon as possible. Regarding the loaner vehicle situation, we understand the importance of keeping you on the road during this process. We sincerely apologize for the delay in providing a loaner vehicle and are actively working to address the shortage. As these are very limited, transportation is the consumer's responsibility. We understand the frustration these circumstances may have caused, and we genuinely appreciate your understanding and cooperation. If there is anything specific you want to discuss or have further concerns about. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. Thank you for choosing Norman Hyundai, and we look forward to the opportunity to regain your trust. Servicing You and Nothing Else! Norman Hyundai

Stevens responded

We already had it fixed. Thanks! My husband had to bring his car in again a few days later for a different issue and again your service department informed him that they wouldn’t be able to look at it for a few days. We took it down the road again and got that issue resolved that day as well. We will no longer do business with Norman Hyundai.

Norman Hyundai responded

Thank you for taking the time to share your positive experience with Salvador at Norman Hyundai! We're thrilled that Salvador provided exceptional service and assisted you in finding the perfect car that meets your requirements. Our team is dedicated to ensuring that our customers are happy and well-informed in every step of their car-buying journey, and it's great to know that Salvador's dedication made a difference. We appreciate your kind words and look forward to serving you again! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you so much for sharing your positive experience with Norman Hyundai, and we're thrilled to hear that Billy provided outstanding service throughout your purchase of the new Tucson. We pride ourselves on having a team that is informative, knowledgeable, and understanding and committed to making the car-buying process a seamless and enjoyable one for our customers. At Norman Hyundai, we believe in transparency and ensuring our customers have all the information they need to make informed decisions. Our dedicated team, including Billy, is here to assist you every step of the way. We understand that purchasing a new vehicle is a significant investment, and we strive to create an environment where you feel confident and well-supported. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Norman Hyundai and look forward to serving you for years to come. Safe travels in your new Tucson! Servicing you and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we're sorry to hear about your concerns regarding pricing. Firstly, due to inventory constraints, we want to assure you that it is not our standard business practice to charge $4,000 over the sticker price. We understand the importance of transparent and fair pricing, and we apologize if your experience did not align with our usual standards. Our team is dedicated to providing our customers with a positive and honest car-buying experience, and we take your feedback seriously. We want the opportunity to investigate this matter further and understand the specifics of your situation. If you could provide more details or contact our customer service department directly, we would appreciate the chance to address your concerns and work towards a resolution. Again, we apologize for any frustration or inconvenience you may have experienced. Your satisfaction is important to us, and we are committed to ensuring that our customers feel valued and well-treated throughout their interactions with us. Servicing You and Nothing Else! Your Norman Hyundai Team.

Norman Hyundai responded

Dear valued customer, Thank you for taking the time to share your exceptional experience with Norman Hyundai! We're thrilled to hear that your car purchase journey, guided by our outstanding salesperson, Jordan, was terrific and memorable. At Norman Hyundai, we strive to make the entire process, from start to finish, as seamless and enjoyable as possible, and we're delighted that you found it to be effortless. Your positive feedback is a testament to our commitment to exceptional customer service. It's especially heartening to learn that your positive experience extended beyond the dealership, continuing with our top-notch service department during your scheduled services. We understand the importance of maintaining a high standard of service even after the initial purchase, and we're pleased to have exceeded your expectations. Our entire team at Norman Hyundai appreciates your kind words, and we want to express our gratitude for choosing us. We take pride in delivering the best customer service, and your feedback reinforces our dedication to excellence. Norman Hyundai is dedicated to providing an unparalleled car purchasing experience, and we're thrilled to receive such positive feedback from our valued customers. From the moment you step into our dealership, our knowledgeable and friendly sales team, led by professionals like Jordan, is committed to making your journey enjoyable and stress-free. Our commitment to excellence extends beyond the initial purchase, with a top-notch service department that ensures your scheduled services are as seamless as your car-buying experience. Thank you for choosing Norman Hyundai – where customer satisfaction is our top priority. Thank you once again for choosing Norman Hyundai. We look forward to serving you in the future and providing the same exceptional service that you've come to expect. Servicing You and Nothing Else! The Norman Hyundai Team

Norman Hyundai responded

Hello Thunder, Our team enjoys summer thunderstorms as well! We have researched the name provided in your profile. Our team does not have records of this profile having any experience with us! We have no documents or transactions named 'iamthunder' at our location! Our Normam Hyundai team asks you not to make false allegations online and to consider that you left the Norman Hyundai team a disreputable review. If you have left this Review in goodwill, be sure to contact us with the name the experience took place under, as we cannot contact you! We look forward to having a constructive conversation with you! "Servicing You, Nothing Else!" Your Team at Norman Hyundai

iamthunder responded

If your records are as bad as your service., I imagine that you don't.

Norman Hyundai responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your salesman provided excellent service and made your car-buying process pressure-free, quick, and smooth. We appreciate your recommendation and are delighted to have had the opportunity to assist you. Please feel free to reach out if you have any further comments or feedback. Safe travels in your new vehicle, and we look forward to serving you and your friends in the future! Servicing You and Nothing Else! Your team at Norman Hyundai