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Norman Hyundai
Norman, OK
177 Reviews
At Norman Hyundai, we believe in starting with "why." We aim to provide top-quality service to our customers, employees, and community. We are committed to being more than just a dealership-we're your partner in all things Hyundai.
We're proud to serve and be a part of the Oklahoma community. We strive to provide our customers with outstanding service through courtesy and respect. That's how we treat family, and when you visit our showroom, you become a part of the Norman Hyundai family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 177 reviews
January 13, 2024
Salvador helped me to the best of his abilities finding a new car. I really appreciate how dedicated he was to making sure I was happy and informed with whatever decision I made. new car. I really appreciate how dedicated he was to making sure I was happy and informed with whatever decision I made. More
by OG Dee Rizzle
Employees Worked With
Salvador Martinez
December 29, 2023
Billy was outstanding to deal with. Informative, knowledgeable, understanding and helpful to us as we went through the process of buying the new Tucson. Informative, knowledgeable, understanding and helpful to us as we went through the process of buying the new Tucson. More
by Kirk W
Employees Worked With
December 20, 2023
Almost like an online scam they advertise a car for a price online we go in and say this is what we can afford they bring a car around it's in our price range we set there all day then by the time it's d price online we go in and say this is what we can afford they bring a car around it's in our price range we set there all day then by the time it's done is the dollar difference then they try to start explaining away all these fees a $4,000 up charge because of inventory shortage 2500 because we don't have a trade although we were are putting $15,000 cash down these things are not our problem we're not going to pay $10,000 above MSRP because they want to add the charges and fees if they don't fix this when we get there today I'll be reporting it to the better Business bureau and anybody I can we are heading there today with a $15,000 check and they're going to rework the deal I talked to a salesman Monday and he said the deal would be reworked MSRP is the price of manufacturer suggest they sell it for so they pay less than that the car was listed for $24,995 at the end of the paperwork they were trying to charge us $34,000 and I called other dealerships and they said they would get us out the door for 24,000 995 on the same car plus docking fee nothing else More
by clunsford865
Employees Worked With
No names
December 19, 2023
I have neverr experience, such s wonderful car purchase. Jordan my sales person was amazing!! The whole experience from start to finish was incredible easy. I thought once we finished the dealership experie Jordan my sales person was amazing!! The whole experience from start to finish was incredible easy. I thought once we finished the dealership experience would go down from there. I was so wrong it just gets better when you start your scheduled services. The service depart top notch!!! Thank you to all the team members of Norman Hyundai, you all are truly the best!! More
by khogue1006
Employees Worked With
Jerome in service and Jordan in sales are 5 stars, Chuck McSweeney
December 08, 2023
I took my 90 year old mothers Tucson for annual maintenance and to have the rear view mirror reattach. They had the car 8 days and fixed a window that would not roll up. when they called her to pic maintenance and to have the rear view mirror reattach. They had the car 8 days and fixed a window that would not roll up. when they called her to pick up the car, the rear view mirror was still hanging by the electric cord and they said I'd have to take it to a windshield repair place. I asked why they had the car for 8 days and i was told they were waiting on a part. Why didn't you send it to a repair shop for the rear view mirror while waiting instead of waiting 8 days to tell me I'd have to take it myself? More
by iamthunder
Employees Worked With
Andrea Kern
November 21, 2023
Our salesman was fantastic! There was no pressure. Everything went quick and smoothly. I would definitely recommend to a friend. There was no pressure. Everything went quick and smoothly. I would definitely recommend to a friend. More
by gtommie55
Employees Worked With
Chuck McSweeney
October 22, 2023
The selection of vehicles was excellent. I had a hard time deciding but thankfully my salesman pointed me in the right direction. I had a hard time deciding but thankfully my salesman pointed me in the right direction. More
by EduKittyPreSchool
Employees Worked With
October 19, 2023
Billy was the best to work with! No pressure and lots of hard work and energy from Billy. He was able to find the car we wanted. We were expecting a month wait and the car was ready No pressure and lots of hard work and energy from Billy. He was able to find the car we wanted. We were expecting a month wait and the car was ready in just one week! Really love our new car! Thank you to Billy and Norman Hyundai for meeting our needs. More
by Soonersku
October 12, 2023
If I could leave a review with no stars, I would. I received a purchase agreement for an agreed price. I verified, specifically, that the price included the document fees. Confirmed by Tanner and I received a purchase agreement for an agreed price. I verified, specifically, that the price included the document fees. Confirmed by Tanner and manager (voicemail, text and electronic correspondence). Then I receive a call from Garrett Marchette, used sales manager, stating they aren’t going to sell for the documented price. I was surprised by his curt and demeaning tone, and he was in no way apologetic for the retraction of agreement. He stated he was going “write people up” and that “they report to him and they messed up.” He then sends me a purchase agreement that did not have the dealership logo or address. I was hoping to meet face to face to determine if the phone call etiquette continued in person, but conveniently, he had to leave due to an emergency. Billy Gruver, Sales, was great, as he tried to navigate an already tough interaction. I was disappointed that he also retreated when he realized the dealership was not going to honor their end of the agreement. I did ask if he got written up as Garrett threatened, he said he did not. Chad Harris, Manager, was brought into the conversation and did apologize, but did not attempt to rectify all of the missteps by his team. Rather than take accountability, he blamed a separate department’s communication and the recent dealership acquisition (over 6 months earlier). Then he mansplained profit margins to me. He did recognize the poorly handled transaction and was cordial. I waited for 1.5hrs to speak with finance person. Received a text from Tanner during this time and explained what was going on and how it was being handled. I asked who authorized the original purchase agreement, “Sandy,” and I asked that he call Chad to resolve the communication and hierarchy issue. He stopped responding to texts after that. Went through with the sale on their terms. I decided to follow through with leaving a review when I got a call 42 days after purchase from Warren Berry. He stated that he needed my loan officer’s name and contact information because they hadn’t received the authorized check yet. I provided the contact information and called my financial institution. Warren informed them that they didn’t know where the payment was, my bank was able to identify the date the check cleared, 9/7/2023, and Norman Hyundai’s bank name. Don’t put yourself through this. There are other cars. More
by YWest
September 07, 2023
So friendly. I was in and out in no time. Billy is your go to guy!! I was in and out in no time. Billy is your go to guy!! More
by ashley.shaw15
