Norman Hyundai

Norman Hyundai responded

Thank you for sharing your feedback with us. We're glad that Malachi provided you with excellent service and transparency during your vehicle search. It's important to us that our customers feel heard and informed throughout the process. However, we're deeply concerned about your experience with our financing department. We want to assure you that our dealership does not tolerate deceitful and underhanded tactics. Our finance department provided you with full details and did not attempt the actions stated in your allegations. We apologize for any inconvenience or frustration caused by the finance representative's behavior and the unnecessary delay in finalizing your paperwork. This is certainly not the level of service we strive to provide. Your feedback is invaluable to us, and we will address these concerns internally to ensure that all of our customers receive the respectful and efficient service they deserve. Thank you for bringing this to our attention, and please feel free to reach out to us directly if you have any further concerns or if there's anything we can do to make things right. Serving You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

It sounds like Billy brought more than just expertise to the table—he has a dash of humor and personality, too! His deep knowledge of Genesis vehicles and quick responses to your questions made the car-buying experience a breeze. Who says car shopping can't be fun? Thanks for sharing your positive experience, and here's to many miles of enjoyment in your new Genesis! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We're delighted to hear that you enjoyed your visit to our dealership despite our ongoing renovations! Creating a clean and welcoming environment for our customers is a top priority, and your positive feedback is greatly appreciated. Our commitment to improving our facilities is a reflection of our dedication to serving our customers and community better. Thank you for recognizing our efforts, and we look forward to welcoming you back to our fully renovated dealership in the near future! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for leaving such a positive review about your experience with us! We're thrilled to hear that you found the process of working with us to be super smooth and easy. It's always our goal to provide our customers with exceptional service, and we are delighted that we could meet your expectations. We appreciate your recommendation and are grateful for your trust in us. If you need anything else, don't hesitate to contact us. We look forward to serving you in the future! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Hello, we apologize for any inconvenience caused by the recent events. At Norman Hyundai, we take pride in providing our customers with the highest service and satisfaction. We want to assure you that we honor any sold deals and are committed to fulfilling our promises to our customers. However, there are instances where uncontrolled factors like loan approvals and banking processes can sometimes affect the outcome. We apologize for any misunderstandings or miscommunications that may have taken place. Our team would appreciate the opportunity to clarify any confusion and work towards a satisfactory resolution. We value your business and appreciate your feedback, and we hope to regain your trust in our dealership. Please feel free to contact our new management team. Servicing You and Nothing Else! The Norman Hyundai Team

Norman Hyundai responded

We're thrilled to hear that your experience with Norman Hyundai stands out among your numerous car purchases! Thank you for sharing your positive feedback. Our team is happy to see you driving a new Hyundai! We hope you love it as much as we do! Our team is dedicated to providing exceptional service and making the car-buying process smooth and enjoyable. We appreciate your trust in us and look forward to serving you for many more years. Thank you for being apart of the all-new Norman Hyundai! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for sharing your experience with us! We're thrilled you had a comfortable and enjoyable time shopping for your first car with Victoria. Our team at Norman Hyundai takes pride in providing a stress-free car-buying experience for our customers, and it's always great to hear when we succeed. We appreciate your business and look forward to serving you again! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you so much for your positive review of Norman Hyundai, and we're thrilled to hear that you had a fantastic experience with our team! We appreciate your kind words about Malachi, who we agree is an excellent asset to our team. We're delighted that he was able to provide you with the information you needed and make the process as comfortable as possible. Our team understands that purchasing a car can be overwhelming, and we strive to ensure that our customers feel at ease throughout the process. We're glad to hear that you were able to find the car you love in under 2 hours and that Jake was able to help you secure the best deal possible. We're thrilled that you enjoyed the snack we provided, and we're glad that you felt taken care of during your visit. Thank you so much for recommending us, and we appreciate your business! We look forward to serving you again soon! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Our customers are our most important priority, so we are saddened to read of your disappointment with your experiences with Norman Hyundai. We are looking into your serious concerns regarding one of our salesmen because safety and ethics are a priority. We strive to provide the best customer experience, and that includes all aspects of your experience. We have also looked into your other claims related to the vehicle you purchased. Regarding functional issues with the car, we attempted to work with you. Still, you chose to take the car elsewhere after your brother, and you escalated your frustrations and caused a scene at the dealership. His was avoidable if emotions had remained calm. Our team worked with you on these issues. We kindly ask you to withhold your emotions from making false allegations online. The funding issue you raised was due to a misrepresentation on your credit application related to income not being fully disclosed. His was unfortunate. However, from our records, the matter has been resolved as you received your vehicle back, and the deal was unwound. This interaction certainly does not represent the level of service we pride ourselves on, and we will continue to focus on providing exceptional customer experiences. Servicing You and Nothing Else! Norman Hyundai

Norman Hyundai responded

We're thrilled you had a great experience purchasing your vehicle at Norman Hyundai! Malachi is an exceptional team member, and we're happy that he can make your car-buying process easy and painless. Our team takes pride in providing superior service and exceeding to satisfy our customers. Thank you for taking the time to share your positive feedback, and we hope you are enjoying your new vehicle! We are serving you and Nothing Else! Your team at Norman Hyundai