Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Norm Reeves Hyundai of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.4
1,573 Reviews
Contact Dealership
View Awards

1800 E Airport Fwy

Irving, TX

75062

Directions

By Type

Showing 1,573 reviews

October 08, 2025

Kenneth was very personable and kept me apprised of what was happening with my car. The low conductivity coolant service took much longer than expected (4 hours vs the 2.5 hours quoted) and was not complete More

by forrestwhite5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Demarest
Report | Print
Oct 09, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there. We appreciate the shoutout for Kenneth and the heads-up about the service timing. We're always grateful for honest feedback and are here if you'd like to discuss the situation further. You're welcome to contact our General Manager, Mark Zurales, at mark.zurales@normreeves.com. Thank you.

October 06, 2025

The dealership has come a long way since I was there before last. It was impossible to get a timely appointment before. Also, my service advisor this time was very courteous, helpful and knowledgeable. More

by jrshukla2002
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No encounter with the managers
Report | Print
Oct 06, 2025 -

Norm Reeves Hyundai of Irving responded

It sounds like you took a trip from “long waits” to “smooth sailing,” and we couldn’t be happier to have you back! Your service advisor will be thrilled to hear they made such a positive impression. We look forward to your next visit, and if there's anything we can do to make it even better, please let us know.

October 04, 2025

Employees are great to work with. Service has been excellent and completed on a timely basis. More

by mikeryles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
Report | Print
Oct 06, 2025 -

Norm Reeves Hyundai of Irving responded

Smooth service with a friendly team? Sounds like a perfect pit stop! Jacob and the crew will be thrilled to know their efforts made a difference. Thanks for letting us keep your car in top form!

October 04, 2025

Treated fair, with dignity and good follow up with the extra Mats I needed. Im pleased with my new Santa Fe More

by neal.wagner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zubair Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2025 -

Norm Reeves Hyundai of Irving responded

Finding the right car experience is a little like a treasure hunt, and we’re glad the X marked the spot for you! Neal, your new Santa Fe and those extra mats sound like a perfect haul. We’re thrilled you’re enjoying your new ride and appreciate your kind words about the team’s care.

October 02, 2025

Service Department was awesome. Explained what procedures would be followed. Previously had car in shop over 2 months at Another Dealership and paid another $4k plus just to drive 6 More

by lutherhh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Oct 03, 2025 -

Norm Reeves Hyundai of Irving responded

Sometimes cars need rescuing, and Sullivan was ready to save the day! After months of trouble and extra costs, it must feel amazing to have everything fixed in just three days. We’re glad we could come through for you, Luther!

October 02, 2025

I went in and they helped me right away. Super friendly and fast. They took me to the waiting room where there was drinks and snacks if I wanted. They took care of all the recalls I had and More

by liliana.salazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but he was the manager
Report | Print
Oct 03, 2025 -

Norm Reeves Hyundai of Irving responded

Whoosh! It sounds like our team swooped in like superheroes to tackle all your recalls. Friendly, fast, and ready with refreshments for their hero-in-training. We’re so glad you left satisfied and ahead of schedule!

October 01, 2025

Sam is an excellent agent. I appreciate his awesome CS skill and knowledge of his job. More

by jshaw0620
Recommend Dealer
Yes
Employees Worked With
Sam Vasquez
Report | Print
Oct 01, 2025 -

Norm Reeves Hyundai of Irving responded

Sam clearly piloted this mission to success! His skills and knowledge kept everything on course for a stellar experience. We’re glad your journey with us was out-of-this-world. Is there anything else we can assist you with? Let us know whenever you need us! Thank you!

October 01, 2025

It was done a lot faster than i would have expected. great job thank you More

by flowerpowerjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
natalie
Report | Print
Oct 02, 2025 -

Norm Reeves Hyundai of Irving responded

Turbo mode activated! Looks like we crossed the finish line with a fast lap just for you! Thanks for letting us keep your service experience speedy and smooth.

September 30, 2025

The technician I worked with was super nice and professional, but they were trying to replace parts of my car without even looking at them. After inspecting my car they told me my front brake pads More

by srshafley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, thank you for sharing your experience. We're glad to hear the technician was friendly and professional, but we can understand how the situation with your brake pads left you feeling frustrated. We take feedback like this seriously and would appreciate the opportunity to review what happened and ensure that your concerns are addressed. Please reach out to our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com. Thank you.

September 26, 2025

Jacob was amazing understandable professional and helped me through the process till the end 10/10 experience definitely recommend thanks Jacob More

by y.azeed2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Sep 29, 2025 -

Norm Reeves Hyundai of Irving responded

From start to finish, it sounds like Jacob made the whole process feel effortless and confident, like having a navigation pro by your side. We’re so glad you felt supported every step of the way. Thanks for sharing your high-five experience!

1
2
3
...
158