Norm Reeves Hyundai of Irving

Friendly and nice service with good communication. The quiet area chairs could use an upgrade, but overall very convenient. The quiet area chairs could use an upgrade, but overall very convenient. More

I realize that this was just a recall appointment, but it took two visits to change the fuse. I originally scheduled the visit last year. Y’all called me the day before to make sure that I was going to be th took two visits to change the fuse. I originally scheduled the visit last year. Y’all called me the day before to make sure that I was going to be there. I arrived early and waited a several hours Only to learn y’all did not have the part in stock. I took it on myself to return last month, hoping to resolve the issue. I was glad that y’all were able to fulfill the recall. At the end, my service man boasted that my car had been wash and vacuumed. I’m sorry, but it was just as dirty as it was when I pulled in. My biggest complaint was that I received this thorough vehicle inspection, yet y’all missed the leaking power steering pump. This was assessed by my regular mechanic just a few days after I was at your shop. He also pointed out that the cap for the power steering reservoir was missing. I Left a couple texts, requesting a replacement one. I got an initial response and then no follow up. So I replaced the cap myself. More

I was very pleased with their help and with the companies customer service with helping me with my purchase customer service with helping me with my purchase More

My service guy, Sully, was great. He communicated with me during the repair process and made sure I was taken care of every step of the way. He communicated with me during the repair process and made sure I was taken care of every step of the way. More

The dealership was willing to negotiate on price within reason. No games, no problems, received my new Santa Fe hybrid on the same day we agreed on price. reason. No games, no problems, received my new Santa Fe hybrid on the same day we agreed on price. More

Conveniently found a way to avoid honoring the 100,000 mile warranty by citing damage that may or may not have occurred elsewhere. mile warranty by citing damage that may or may not have occurred elsewhere. More

Two not so great experiences. Argued about dealer included oil changes from when vehicle was phrased new Argued about dealer included oil changes from when vehicle was phrased new More

Great experience from Sales to finance Highly recommend this Dealership. No high pressure sales pitch this Dealership. No high pressure sales pitch More

The service advisor was very helpful, and friendly. They did a great job fixing my car in a timely fashion. They did a great job fixing my car in a timely fashion. More

Outstanding customer service. The work is done professionally and the car is always clean when returned. I bought this car at this dealership and never considered going anywhere e The work is done professionally and the car is always clean when returned. I bought this car at this dealership and never considered going anywhere else. More