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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,429 Reviews

2,429 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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September 03, 2024

Definitely super friendly and quick. They left my car nice and tidy. Recommend going if you need something fixed with your car. More

by ada.canales730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your fantastic feedback! It was a pleasure serving you, and we look forward to seeing you again soon.

September 03, 2024

Michael Wright is a very dedicated service advisor. He is customer focused. He made sure the work was done to my satisfaction. He even went above and beyond the call of duty to show me a feature on my More

by Pjgeorge48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the glowing review! We’re glad you had a positive experience and can’t wait to assist you again in the future.

September 03, 2024

In light of the fact, this Honda Dealership (building) where we purchased, we appreciate Service. Took more time than which we waited (4 hours & some). Vehicle is working well - Thank You More

by Bevlray2
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritt, Thank You
Sep 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy to see your 5-star rating! Don’t hesitate to reach out if you need anything else.

September 03, 2024

Tim Keller was great to work with and communicated with me every step of the way. More

by bmbolding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Krupansak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for choosing us and leaving such a great review! We hope to see you again soon.

September 03, 2024

My service advisor Dennis was fantastic! I brought my car in for an emissions problem and after the work was done the light came back on the day after I picked it up. I called Dennis and he More

by Sweetelliesings21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
Sep 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star review made our day! It's great to hear that Dennis took great care of both you and your car. We’re here for any of your future automotive needs.

September 03, 2024

Probably the best experience I have had dealing with dealership service departments. Everyone i encountered was over the top friendly and well knowledged about their vehicles and even ones not theirs. More

by JDawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the awesome review! We’re delighted you had a smooth experience—visit us anytime!

September 03, 2024

Anthony Garcia , very knowledgeable nice and friendly. Great customer service. Definitely good experience for me More

by mspall1304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Sep 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled you had a 5-star experience! Our team is always here to help with anything you need.

September 03, 2024

Very bad representative. No customer services skills whatsoever. Very disrespectful and unprofessional. If this guy works for me, he will not help the company succeed and I w More

by Pamica4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback and understand your frustration after your service experience with your Honda, Pamica4. We will talk to our service department about these issues and work on improving them. Thank you, and we hope you will give us a try in the future!

September 03, 2024

Angel did nothing for me. Just an extra layer to deal with. Service was fine, but EXTREMELY slow. Over an hour and a half for an oil change. Hated all the text messag More

by sadie31wy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear about your oil change experience. We work hard to complete them as quickly as possible. Thanks for your patience and feedback.

September 02, 2024

Nice, clean and friendly dealership. Nume & Tommy are fantastic! First Honda purchase and will definitely return in the future. More

by sunny.louangvannasy90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nume, Daniel
Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your 5-star rating! We're always here to help with any of your automotive needs. Stop by anytime!

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