Norm Reeves Honda Superstore North Richland Hills - Service Center

Dennis Williams did a great job. Explained everything and got job done fast. I have title confidence in Dennis keeping car running for a long time Explained everything and got job done fast. I have title confidence in Dennis keeping car running for a long time More

Amanda Fritz was our arrive advisor, and we really like her. We got our van in and out same day - that’s always a bonus. her. We got our van in and out same day - that’s always a bonus. More

I have been coming to this shop for over 2 years now because I was hoping I could trust this dealership. When I first came, it seemed good, but as time went by, I was seeing a lot of “recommendations” t because I was hoping I could trust this dealership. When I first came, it seemed good, but as time went by, I was seeing a lot of “recommendations” that “needed” to be fixed or it could hurt my car in the long run. I went with the recommendations but I noticed when I come one time and told a problem, even if it’s not fixed, they will mention a different set of “problems” the next time. It’s always something major and something that costs a lot of money. I even brought my car in on 2 separate occasions to be fully inspected so I can get the “actual” issues in order to take care of them at one time. I was also willing to keep me car there for as long as they needed. Each time I got it some, something “new” would be a problem and they would want $169 to do ANOTHER diagnostic, yet, it should have been done the other times. Bottom line, I took it to another mechanic and they hooked up my car and saw nothing that Honda said was a problem. He said my car was actually in really good condition and I elected to do a regular maintenance suggestion (spark plugs). Honda wanted to charge me $414 for that service alone but with all the other “maintenance” they suggested, it would have cost me $1931 with supplies being $75, parts being $443 and labor being $1306. I saved so much time, money and aggravation when I went to this other shop. The complete price for my spark plugs and labor was $185. I normally stay VERY loyal to Honda (owned Hondas since 1999) and go to them for maintenance, but it’s lacking honesty and integrity just to turn a profit, which is hurting their clients. Instead of doing legit business at an affordable price and keeping a steady clientele, they force us to go elsewhere and they will lose their business permanently. Hopefully things improve eventually. More

Advisor kept me informed and proved information that allowed me to make decisions about what additional work I wanted done besides the regular maintenance. allowed me to make decisions about what additional work I wanted done besides the regular maintenance. More

Outstanding Customer Service, facilities, amenities, and above all the Staff. Tommy L. and Nick are both amazing. They went above and beyond to ensure that my care and I were well taken care off. above all the Staff. Tommy L. and Nick are both amazing. They went above and beyond to ensure that my care and I were well taken care off. More

Had another great service experience. My Honda had a recall and they called me to schedule the appointment. I took the car in early to drop it off. They gave me a ride home and did a mu My Honda had a recall and they called me to schedule the appointment. I took the car in early to drop it off. They gave me a ride home and did a mult-point inspection. I knew it was time for new tires and they took care of that with a great price. All done promptly and professionally. I am a big fan of this dealership. More

Tommy Crean got me in and out in less then hour and half. Great service! Great service! More

Tommy Litmixay was very friendly and courteous however I also had the tires rotated but wasn’t informed that the charge didn’t include balancing which I thought was very odd. I’ve never had tires rotated bu also had the tires rotated but wasn’t informed that the charge didn’t include balancing which I thought was very odd. I’ve never had tires rotated but not balanced! More

I had a very good experience as i usually always do. Tommy's customer service was A plus; he was very patient and professional. He is truly an asset to your organization. Tommy's customer service was A plus; he was very patient and professional. He is truly an asset to your organization. More

Michael Wright took excellent care of both my car and me. Thank him for me. Thank him for me. More