Norm Reeves Honda Superstore North Richland Hills - Service Center

Wonderful customer service! Nate is our guy. He takes good care of 2 elderly women, my Mom and me! We both have Hondas that we love 💕 Nate smiles and is so pleasant to be arou Nate is our guy. He takes good care of 2 elderly women, my Mom and me! We both have Hondas that we love 💕 Nate smiles and is so pleasant to be around. We never feel like he is taking advantage of us because we don’t know about car stuff! More

Received good service on oil change and tire rotation plus complementary car wash is a plus. plus complementary car wash is a plus. More

He went above and beyond to assist us. I really appreciate his attention to detail. I really appreciate his attention to detail. More

Great Place to be at was very happy with customer service and the way they took carw of my car and the way they took carw of my car More

It comes down to communication. I felt out of the loop for a week or so after a diagnostic and warranty check I felt out of the loop for a week or so after a diagnostic and warranty check More

Service was good. But they didn’t even check the tires ( TPMS) . Even Walmart checks all these basic stuff. Now, I need to go other service centre again. And also expe But they didn’t even check the tires ( TPMS) . Even Walmart checks all these basic stuff. Now, I need to go other service centre again. And also expensive for oil change. More

Keys were lost for my vehicle, no one recognized what I was waiting for after I was told car would be pulled around was waiting for after I was told car would be pulled around More

My skid plate was no probably fastened and fell off on the highway on my way back from the dealership. My tire light also turned on after having swapped out a new tire. These are issues that should not ha the highway on my way back from the dealership. My tire light also turned on after having swapped out a new tire. These are issues that should not happen and are dangerous. More

We have always been treated fairly and kindly at the Norm Reeves dealership. We would recommend them to our friends. Reeves dealership. We would recommend them to our friends. More

Worst experience I have ever had with this dealer. The service advisor Eric Martinez was a joke. He did not communicate well at all. I expressed to him my concern about my tire. I told him there was a The service advisor Eric Martinez was a joke. He did not communicate well at all. I expressed to him my concern about my tire. I told him there was a leak and wanted it checked for a nail. The report stated there was nothing wrong with the tire. Besides a missing lug nut. The next day I woke up to a flare tire. I had to make a trip to the tire shop to find out there was a nail in my tire. My is also leaking oil now. So now I will have to make another trip to there for them to fix it. Eric was not communicative at all. He was never at his desk when I called and when he did call back he said he would call me back and never did. I just got a text saying my car was ready. When I arrived to pick up my car I waited 20 minutes before anyone even approached me to see if I had been helped. Eric had walked by me a few times and even made eye contact with me and didn’t bother to say a word to me. It almost makes me wonder if I had agreed to get my breaks replaced if he would have treated me differently. I am very disappointed in the customer service from this visit I will not be returning, it’s a shame at the poor customer service because I was looking into trading my car in for a different car, but after this last visit I will be looking elsewhere. More