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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,427 Reviews
Call Service Center (817) 345-6175

2,427 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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September 12, 2024

Always a good experience working with Tim Kellar. Accurate estimates, delivery on time, never any problems. More

by Lou Sussman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear, Lou! We appreciate your loyalty and glowing review of Tim's work. Thanks so much, and we look forward to your return!

September 12, 2024

Great service. Got the job done. Good job. Back on the road. Driving Off into the sunset. More

by najera.minaa44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

How nice to hear, Najera! Driving off into the sunset with your freshly serviced Honda sounds awesome. Thanks for sharing, and we wish you happy drives ahead. See you next time!

September 12, 2024

I have a great service advisor in Tommy Lin. He is very knowledgeable and professional. Highly recommend him. More

by Richappelbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lin
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Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will pass on your kind words to Tommy, Rich! We're pleased that your service visit went so well, and hope to see you in the future for another one. Thank you!

September 12, 2024

Very efficient and friendly. Kept me informed of the progress and finished on time. Well done. More

by neiill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We like to keep you in the loop when it comes to the service of your Honda, neiill! We're happy to hear it, and hope you come again for a future appointment. Thank you!

September 12, 2024

I was tended to immediately upon pulling up. Car was fixed as promised and on time. More

by ddnwlau2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Crean.
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Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy that your car received the repairs it needed quickly and with efficiency, ddnwlau2! Thanks for telling us, and we hope to see you again!

September 12, 2024

They were friendly and gave us great customer service. Fast service and they did a great job More

by Ednanluera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear, Ednanluera! We're pleased that you had such a good service visit, and we look forward to your return. Thank you!

September 12, 2024

I trust Norm Reeves Honda to always provide excellent service. I have never been disappointed with any of the employees who have helped me get my vehicle fixed. More

by imdavidbradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Frausto
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Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your loyalty, David! We strive to provide excellent service and happy that we could deliver that to you. Thanks so much, and we look forward to seeing you again!

September 12, 2024

Excellent customer service provided by Anthony Garcia. Very knowledgeable about car repairs. I would highly recommend. More

by haqijaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the positive feedback on your service visit, haqijaz! We will pass on your kind words to Anthony. Thanks so much, and we hope to see you next time!

September 12, 2024

Things have changed since new ownership and it doesn’t seem customer service driven at all More

by Bcorey.Broussarrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
(Andy) Emad Abugoush
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

While your feedback about your service visit for your Honda disappoints us, it's a good way for us to pinpoint the issues that need attention, Bcorey.Broussarrd. Thanks for letting us know, and we hope to see you again to give you the five-star service that you deserve.

September 11, 2024

I have had great experience working with all of the service managers in the past. Mike Wright has been working with me for at least a couple of years and is always pleasant, professional, and responsi More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star rating means the world to us! Let us know how we can continue to assist you in the future.

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