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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,973 Reviews
Call Service Center (817) 345-6175

2,973 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 11, 2025

The young man who checked me in was awesome and so helpful! Really great service More

by Warcup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

How nice to hear! We're proud of the friendly and helpful nature of our employees. We welcome you to come back at any time. Thank you!

March 11, 2025

They are always very kind, but prices are too high and this time it took a lot of time to help me. More

by lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback, Lucy. We understand that prices for service and parts are going up, and we encourage you to check out our service specials before your visit. Thanks for letting us know, and we will keep all these considerations in mind!

March 11, 2025

First dealership that didn’t push me to buy add ons I didn’t want. Service department has been wonderful as well More

by beth24842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Mar 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Well, we're happy to hear that, Beth! We understand that not everyone wants the extras, and you're always welcome to revisit that if you change your mind. Thanks for choosing us, and we'll be happy to serve you in the future!

March 11, 2025

Anthony at Honda was absolutely fantastic! He was knowledgeable, patient, and made the entire experience smooth and enjoyable. Highly recommend him! More

by Ericdz0895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Mar 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for recognizing Anthony—we’re lucky to have him on our team! He's skilled in caring for Hondas and other vehicle brands like your Chevy. We're glad that you will recommend him, and we hope that you return for service in the future. You can request Anthony when he's available!

March 11, 2025

Service Dept was professional and prompt in performing service and communicated well. They did not push optional services as some try to do. More

by ljames1921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember their names.
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Mar 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We understand that you or your wallet may not be ready for the additional services. No problem! If you change your mind, you can always give us a shout. We're pleased that you felt the service visit went well, and we thank you for sticking with us.

March 09, 2025

They sold me an electric car that NO ONE in the entire facility knows anything about. I will never purchase another vehicle from them AGAIN!!!!!! I was taken advantage of by sales person and EVERYONE in More

by bwliggons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin and Tommy Lit and a few others whose names I don’t know
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Mar 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Since we value you as a customer and want you to feel satisfied with your purchase, please reach out to us about your experience with your Honda Prologue. Our Sales Manager, Macon Huntsinger, will be available to discuss this with you by emailing him at macon.huntsinger@normreeves.com. Thank you.

March 08, 2025

Dealership is always clean and professional. I was a service director for a large auto dealership group and it is good to see a group that employs enough people to serve the customer. More

by Stencefam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's flattering coming from an experienced service director! We're so happy that your service visits for your Honda have been so satisfying. Thanks for stopping by, and we look forward to helping you in the future!

March 07, 2025

I appreciate the Uber rides bring free on my recall issue. Thank you once again. More

by Dvdafly
Recommend Dealer
Yes
Employees Worked With
Scott
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you could take advantage of the complimentary Uber rides! Sometimes, it just doesn't make sense for you to stay, especially for a recall repair that may be more complex. Thanks for letting us know, and we'll see you soon!

March 07, 2025

While the repair was done as promised, I was disappointed to find the splash shield that was taken off laid in back of my vehicle. More

by TomPryor
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Mar 07, 2025 -

TomPryor responded

Is putting the part replaced a policy of Norm Reeves Honda. If so, not being informed of that is disappointing.

March 07, 2025

When I arrived someone was there to great me and like always great service was provided More

by Edith T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis García and Alexander Tavira
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like a great start to a satisfying service appointment for your Honda, Edith! If you want to learn what may be next on the table for your car, feel free to consult with a member of our service team. Thanks so much, and we can't wait to help you again!

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