Norm Reeves Honda Superstore North Richland Hills - Service Center

It was great having my service at HRHills great job guys keep the good work y’all get 5stars keep the good work y’all get 5stars More

Reeves Honda I find to be the best dealership I feel they are very knowledgeable, courteous as well. Mr Crean has been my personal serviceman since April 2024, 1st visit! I moved from Lafayette La. Community are very knowledgeable, courteous as well. Mr Crean has been my personal serviceman since April 2024, 1st visit! I moved from Lafayette La. Community Honda Service (very kind & courteous as well I was personable with them and still stay in contact with them!! I find the same here at Reeves Honda!! Service people, parts dept just as helpful, Thank you for making me feel at home!! More

Started rough but finished strong Pass Started rough but finished strong with the help of the team lead finished strong with the help of the team lead More

Very professional and friendly. Got me in and out quicker than expected. I will definitely be back. Got me in and out quicker than expected. I will definitely be back. More

Incompetent. ..told expensive items are wrong with my car. Then when I questioned the assessment and said if it was, it needed replaced at their cost as it was don ..told expensive items are wrong with my car. Then when I questioned the assessment and said if it was, it needed replaced at their cost as it was done less than a year ago. All of a sudden there is absolutely nothing wrong with my car. Made me late to work by not being able to figure out how to order me an Uber. I will be contacting America Honda. More

Service center was great, I appreciate their help and efficiency with the needs on my car. efficiency with the needs on my car. More

The consultant that worked with me was very polite and informative. When I come back I'll be asking for him again informative. When I come back I'll be asking for him again More

I'm very disappointed with the service I got during my last visit, to get my car inspected. It passed the inspection, & I requested that my wipers be changed (they weren't, still don't work right). I wa last visit, to get my car inspected. It passed the inspection, & I requested that my wipers be changed (they weren't, still don't work right). I was then presented with a report of a lot of work needing to be done on the car, including purchasing 4 new tires, which I didn't need. I had already purchased a set of tires from this dealership a couple years before COVID; if Eric had checked the computer records, he'd have seen that, but I doubt that he did. He told me that the work would cost $7000, including tax, & I needed to pay it up front, like that day, to get the work done. Fortunately, my bank stopped that transaction, & I wasn't given a copy of the report. He kept the only copy. I also asked that the tire light on my dash be turned off, as it had been on for awhile; Eric said it would have to stay on until the tires were changed out, & it was turned off. I'm not sure I'll be returning to the dealership, where I've been able to trust that they knew what needed to be done & got it done, until this last visit. I don't believe Eric & the guys in the bay, who generated the report for him to give me, had the right to claim that all that work needed to be done, when it doesn't. I haven't had any mechanical issues with my car, except for trying to use a tire gauge & put air in the car (I can't seem to do that right) & my bad habit of turning on the interior light & forgetting to turn it off, thus running down the battery. Otherwise, the only minor mechanical issue I've had is that the driver's side window keeps going off the track; it's been put back on twice, was on the list of work that needed to be done that I was shown. Eric said they'd have to order the part that controls that window & replace it; not sure that was really the problem, since both times it happened before, they simply put it back on track & it worked fine for a long time. As I said, I'm very disappointed in this dealership, not sure I'm going to come back :( :( :( More

2 hour wait for an oil change seems excessive given the early hour of my visit and the volume of cars you were servicing. early hour of my visit and the volume of cars you were servicing. More

Good but always takes so long just to get an oil change. And expensive for it And expensive for it More