Norm Reeves Honda Superstore North Richland Hills - Service Center

Business that want your business treat you like they want your business. This dealership does not want my business. On a sales effort, we had been approved already at another dealership, just wanted to tes your business. This dealership does not want my business. On a sales effort, we had been approved already at another dealership, just wanted to test drive, and offered to listen to the offer. There was a 10k difference between what they shows me and what I got it. Didn’t want my business. Recently, I had an alarm I needed shut off, which would be done during a diagnostic run, but offering $4k in fixes was literally a middle finger to what I went there to get. Didn’t want my business. More

Professional and understanding of the situation. Great work by all involved. Thank you for getting me on my way eith my AC repair on these hot days. The doggie also says thank you and blowing better Great work by all involved. Thank you for getting me on my way eith my AC repair on these hot days. The doggie also says thank you and blowing better than ever. More

They were professional, courteous and considerate of me as a customer.From the moment I drove in the service bay.I was greeted with kindness and expertise.Darryl Ebert approached me and told me Zach Fraust as a customer.From the moment I drove in the service bay.I was greeted with kindness and expertise.Darryl Ebert approached me and told me Zach Frausto was my service advisor.He gave the car to Nik until Zach was ready for it.Jesus Marchant was the person that did the work on it.I was treated with top star treatment from Darryl he took me to the area where my Uber would meet me.By the way I had an appointment which helped to make my service experience top notch.Everything was organized to fit my needs.Thank you Norm Reeves for having employees that value your customers. More

Alex was a pleasure to work with; he was knowledgeable, professionable and kind. Everything I asked for was fixed except my headlights that needed new bulbs. professionable and kind. Everything I asked for was fixed except my headlights that needed new bulbs. More

Lack of customer service and customer support with issues. The service department seems to run with no urgency issues. The service department seems to run with no urgency More

Nicholas was very courteous, thorough, and kept me updated about my car's status. I had a great experience there. updated about my car's status. I had a great experience there. More

Great job to get the Honda recall done on a Saturday so I didn't have to take off work for 5 hours Thanks Zackary Frausto didn't have to take off work for 5 hours Thanks Zackary Frausto More

Quick service got everything done and in a reasonable amount of time. The service desk person communicated well. amount of time. The service desk person communicated well. More

Quick and easy, pleased with the results Happy that I was kept informed during the process kept informed during the process More

Easy to make appointment - hit me on and out in timely manner. Waiting area was clean and welcoming manner. Waiting area was clean and welcoming More