Norm Reeves Honda Superstore North Richland Hills - Service Center

3 phone calls, one hangup after extensive hold time, over one hour on phone. All this to ask about a battery that failed. Drive into service depth and was told to go to parts. After 15 min wait parts to one hour on phone. All this to ask about a battery that failed. Drive into service depth and was told to go to parts. After 15 min wait parts told me to go to service. Finally a manager stepped in and TWO hours later I walked out with a new battery. More

There was a long delay in getting me checked in, which was not happy about. Simone did come ask me what I was there for and then informed me that an advisor would be out soon. It was not soon. When m was not happy about. Simone did come ask me what I was there for and then informed me that an advisor would be out soon. It was not soon. When my advisor did show up, he was friendly and kept me up to date on the progress of my car and what would happen during my stay. It was done faster than advised. Nice. More

Amanda did an awesome job and follow up with us . Keep up the good work Amanda. Keep up the good work Amanda. More

Excellent customer service and true to what they say. Timely with repairs. Prices are competitive. Timely with repairs. Prices are competitive. More

This place sucks. Bring back Huggins. Called 2 weeks ago for service on my car, spent 10-15 min on hold. No one could talk to me, so I was told they would call me back Bring back Huggins. Called 2 weeks ago for service on my car, spent 10-15 min on hold. No one could talk to me, so I was told they would call me back. 2 weeks later and nothing. Haven’t heard from anyone. I set an appointment at Grapevine Honda. I’ll drive farther for good customer service. Am almost ready to trade my car in, and will be buying at Grapevine Honda. Suck it Norm Reeves! More

Great Service Department. Greeted by two different gentleman ready to get my car checked in for service. Greeted by two different gentleman ready to get my car checked in for service. More

Everyone is very kind, professional, and efficient! I receive extra attention to detail from my go-to service advisor, Zach! I receive extra attention to detail from my go-to service advisor, Zach! More

When we take one of our three Hondas to Norm Reeves in North Richland Hills we get why we need, professionally serviced, and without being oversold or not told what’s needed. They have the right balance North Richland Hills we get why we need, professionally serviced, and without being oversold or not told what’s needed. They have the right balance of getting AND keeping your business. More

Norm Reeves Honda service department does a great job on getting your vehicle in and out as fast as possible getting your vehicle in and out as fast as possible More

Overall this dealership is nice and I love the min Cafe. I bought my car there when it was Huggins Honda, and just a little concerned that the deal and contract i had with them is not in the new system. But I bought my car there when it was Huggins Honda, and just a little concerned that the deal and contract i had with them is not in the new system. But once I send in my original contact with Huggins, I'm sure Norman Reaves will honor it. More