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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,721 Reviews

2,721 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 10, 2025

I had a great experience with this service; they were very knowledgeable and attentive to my needs. More

by Maximus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that you had a satisfying experience! But we know that we can do better, so please let us know what we can do to provide a five-star experience next time. Thank you!

January 10, 2025

I've been to many Honda dealerships since 2018 when we purchased our Honda Pilot! Nirm Reeves is the absolute best Honda dealership experience that I've had period! Angel was incredible! His professionali More

by Ty Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

What an awesome review, Ty! We appreciate your loyalty for nearly 10 years, and hope that you stick with us for more. We will be sure to pass on your compliments to Angel. Remember that we regularly feature service specials that will make your visit for Honda service even sweeter. Thank you!

January 10, 2025

Awesome service, Excellent knowledge and assistance by service associate Mr Tristan. Friendly dealership environment. Good job. More

by mukush1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We will need to pass on your compliments to Tristan! It sounds like you felt comfortable and well-informed during and after your service visit for your Honda. Thanks for stopping by, and feel free to schedule your next appointment online!

January 09, 2025

I came in for an oil change and unsure about a potential battery issue. Eric listened to my questions and talked me through my options. Once everything was inspected he thoroughly explained what was most im More

by Clarice Clopton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
Jan 09, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like a satisfying service visit, Clarice! We're pleased that Eric listened to your concerns and diagnosed your car during your oil change. We're also happy that he made sure that the services fit your budget so that you would have peace of mind. Thanks for sharing, and we welcome you to come back any time!

January 07, 2025

Amanda Fritts was my service advisor, and she is amazing. She fully explained what needed attention on my car and why it was needed. The service department did a great job and I feel confident that my car is More

by tonyahendrix801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
Jan 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

You should feel in the loop when it comes to the servicing of your Honda, Tonya! We're happy that Amanda explained all the services your car needed and why. It's important that you feel safe and confident when driving your car, and we can be there to partner with you on that. Thank you for bringing your car by, and we look forward to working with you again!

January 05, 2025

Service advisor Amanda was pretty amazing. . She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go befor More

by Thatlizhull
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Fritts
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we call fast service, Liz! Amanda sounds like she went out of her way to provide you with quality service. Thanks for putting your trust in our team, especially Amanda. You can request her when you book your next service appointment.

January 05, 2025

This is a no-hassle no-drama outfit! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport! More

by paulwamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Qurbani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hall in Finance
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're here to make your dreams of driving a great car a reality, Paul! Congratulations on your Honda Pilot TrailSport--we hope you had some trips planned to see how the added ground clearance works for you. We will pass on your compliments to Ali and Anthony. Thank you, and we'll see you for a drama-free service appointment!

January 05, 2025

Great friendly service . The service provider personnel were very knowledgeable and helpful. Overall, excellent service. More

by Enavarro953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your service visit for your Honda went so well! If you're in a rush, don't forget that we have Express Service for routine tasks--it will save you a lot of time with the same high level of service. Thank you, and we appreciate you coming by!

January 04, 2025

Service department does great work. I have been happy each time I bring my vehicle in for service. More

by Mikelins16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach frausto
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sticking with us for satisfying service for your Honda, Mike! Remember to check out our service specials for even more satisfaction. Thank you!

January 04, 2025

Was told the repairs to my car based on a recall would take approximately four hours but it was six hours. I was told at 6 o clock that it was ready and I could come get it. I arrived at the service cent More

by cunningham843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda and Kay
Jan 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback on your service visit and are disappointed that the level of communication wasn't up to the standards that we try to uphold. We will be addressing these issues with our service team to provide better service to customers like you. Thank you, and please contact our service department with further concerns.

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