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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,716 Reviews
Call Service Center (817) 345-6175

2,716 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 26, 2025

Easy scheduling, knowledgeable service team, service member kept us in the loop, and appropriate wait time for service. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled that all the elements of a satisfying service visit came together for you and your Honda, Amanda! Thanks so much for letting us know. If you're in a hurry, please take advantage of our Express Service program.

Jan 28, 2025 -

Amanda responded

Sorry, I must have missed that. That's good to know for future appointments. Thanks!

January 26, 2025

I felt like the service i received met and exceeded my expectations making this a very pleasurable experience More

by jamescu80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Qurbani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

When we hear that we've exceeded a customer's expectations, we know that we've succeeded, James! Thanks for letting us know, and we will be happy to accommodate you again. Feel free to schedule your next appointment online.

January 26, 2025

Always courteous, clean and do like the uber ride return us back home & bringing us back to pick up car when finished! More

by Nans72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a great service visit for your Honda! The Uber shuttle service is a fantastic perk to use if you need to get back home or to your office during your appointment. Thanks for the five-star review, and we look forward to seeing you again! Remember it's easy to schedule appointments right online.

January 24, 2025

Great service! I was very pleased with my experience at Norm Reeves. I also received great customer service from Tristan. More

by Ayala713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your review pleases us and confirms that we're providing quality service to our customers! We will pass on your review to Tristan. Remember that you can request him for next time. Thanks so much!

January 24, 2025

My Service Manager Eric was very good. The job took a longer time than expected because of the weather, but he kept the communication lines open. More

by Djaggie34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
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Jan 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your patience during your service visit for your Honda! We're happy to hear that Eric did a great job, and you were satisfied with the results. Remember to take a look at our service specials to make the next visit even better. Thank you!

January 24, 2025

The workers are amazing to work with and they are friendly and helpful the whole time. Amazing group of people. More

by cathy.marxer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Jan 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

What a nice review, Cathy! We're pleased that our team demonstrated friendly and helpful service to you when you brought your Honda in for a check-up. Thanks so much, and we look forward to seeing you again! Remember to check our service specials.

January 23, 2025

Tommy took care of my needs, texted me when the car was ready as well as tried to contact me via phone. Went well! More

by Morrispod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like a satisfying service visit for your Honda! We will have to let Tommy know that you appreciated the consistency and communication you received. It's important for us to keep our customers in the loop. Thanks for stopping by, and feel free to schedule your next appointment online!

January 22, 2025

I'm always served in a timely manor even if it's busy which I appreciate, they are always honest and make sure I know about any recalls and schedule a time to fix them I More

by Pretty_Nikol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Golbuff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sticking with our dealership, Nikol! We're glad that your service visits have been straightforward and timely. That's our goal, and we're happy that we've reached it more than once. Thanks for bringing your Honda by for service, and we'll be here when you need us! Remember that you can easily schedule appointments online.

January 21, 2025

Great service department and very professional. They don’t pressure you and explain to you what is needed. Very clean and very friendly. More

by R.Appelbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lin
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy to have met your expectations. Thanks for the 5-star shoutout, and we hope to see you again soon!

January 21, 2025

All people was real professional from the tech to the first person making the appointment even the tech call me to check if everything was running smoothly.call me at 9724009018 More

by glorianoah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for rating us 5 stars Gloria! Our team is honored by the perfect score. It motivates us to keep doing great work!

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