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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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October 22, 2024

Always friendly and attentive service technicians to address my concerns. Wait times are acceptable any time I have service performed. Nice cafe inside too for your snacking needs. More

by Jettstarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your fantastic feedback! Feel free to reach out anytime.

October 22, 2024

Since the change this place has improved tremendously providing great service to the customers. I don’t take my Honda to be serviced anywhere else. Thanks Norm Reeves Honda for providing such quality ser More

by Angela Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so pleased that the changes we made worked in your favor, Angela! Thanks for letting us know and for your loyalty to our dealership. We look forward to seeing you and your Honda at your next service appointment!

October 22, 2024

I received quick and efficient service. My service advisor, Amanda was very helpful. Will return for oil changes. More

by Matildajaegerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we strive to provide at our service center, Matilda! We're happy that your service visit for your Honda with Amanda went so well. Thanks so much, and we'll see you at your next oil change!

October 22, 2024

I think highly of the service dept but not so much the sales. Was there the other day and looked at a new car and couldn’t Get much help from anyone More

by gkgamblin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvette Garza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony garcia
Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback on your sales visit to our dealership, gkgamblin. We understand your frustration about the customer service you experienced, and we will be addressing the issues you faced with our sales team. Thanks for the positive words for our service department, and we hope to provide you with a satisfying experience in the future!

October 22, 2024

Reliable service for regular maintenance or repairs at reasonable prices with coupons that are always available. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your review about your maintenance visits for your Honda, David! Be sure to check out those specials before you come in next time. Thanks so much, and we can't wait to work with you again!

October 22, 2024

Tristan has always taken very good care of our vehicle and us! I love Norm Reeves Honda More

by Carmani2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear, Carmani2! We're happy that Tristan provides the service that your Honda deserves each time you've been here. Thanks for letting us know, and we hope to see you next time!

October 22, 2024

This is a fantastic dealership in all respects. From the time I purchased the car to these days when I service it at this dealer everything is perfect: the good knowledge of the staff, the qualit More

by Ana.Racoveanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

What a flattering review about your service visit, Ana! We're thrilled that could help you out every step of the way with your Honda and you feel comfortable stopping by. Thanks so much, and we hope to see you again!

October 22, 2024

Zack was wonderful in assisting me. He was attentive and helpful and very respectful and understanding More

by Teffanybrannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's wonderful to hear, Teffany! We're happy that Zack could guide you and give you the attention and help that you needed. If you need anything else in the future, please let us know. Thank you!

October 22, 2024

My service advisor Tristian was very courteous, helpful, professional and knowledgeable regarding my Crv and during my service visit. He let me know all my options and then didn’t try to over nor undersell More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that Tristan is bringing you and other customers such excellent service, Steven! We're glad that he could treat your Honda CR-V so well and kept you informed. Thanks so much, and we look forward to seeing you at your next appointment!

October 21, 2024

The place is Welcoming, the staff members are friendly, and both the service advisors and the technicians are professional, and knowledgeable. More

by Pkhup1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for your excellent review! We’re always here to assist you.

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