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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,714 Reviews

2,714 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 31, 2025

Great service people were very helpful and kind l really appreciate the support and service. More

by l
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth French
Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like the kind of visit we strive to provide! We appreciate you letting us know about your Honda service visit. Thanks so much! Remember that you can opt for Express Service if you're in a hurry.

January 31, 2025

They always take care of me when I come in. Great service and I love the café. More

by amanda.kaye1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony, Garcia
Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means a lot to us, Amanda! We're happy that you appreciate the service for your vehicle and that you've taken advantage of perks like the cafe on-site. If you need anything else, please let us know. Thank you!

January 31, 2025

Zach delivered great customer service. He kept me up to date with the services performed. More

by Margie.brodeur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy to read that Zach provided the kind of service that we strive to provide, Margie! It's helpful, too, to be kept in the loop for service. Thanks for letting us know about your satisfaction, and remember to check out our service specials before next time!

January 31, 2025

I appreciated the knowledge of Tony, the service manager and feel confident that the recommended work was properly performed. More

by kathryn sekula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's fantastic to hear, Kathryn! We want our customers to feel confident when they get behind the wheel again after a service visit. Thanks so much, and we'll pass on your compliments to Tony!

January 31, 2025

Quick and friendly service. Nice waiting area. Good communication on the status of my car. More

by mchenry.32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your visit to our dealership for service worked out so well! We strive to provide quick and friendly service with regular updates. Thank you so much, and please let us know what else we can do for you!

January 31, 2025

It is not obvious that there is a line to stand in or place to wait while awaiting service. Plenty of employees, no one appears to be tasked with acknowledging entrants to the service area. Thanks f More

by Bret
Recommend Dealer
Yes
Employees Worked With
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your feedback is valuable to us, Bret, and we will take your comments to heart. We will address these issues so that you and other customers can enjoy a five-star experience. Thanks so much, and we hope to see you in the future!

January 30, 2025

Mike was awesome! He was friendly and informative, and most associates, not pushy. It took longer to get my car back than what I was told when I made the appointment, More

by dee_vez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your feedback is valuable, and we're pleased that you could offer it to us. We will look into the reports and see what we can do to clarify the repairs and costs. Thanks for hanging in there, and we're happy that Mike could provide you with quality service!

January 28, 2025

I reached out to Norm Reeves for a recall and was able to schedule a appointment the following week. Tommy L. was very professional and even provided courtesy transportation for me. My car was ready in a tim More

by hderam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Litmixay
Jan 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That must be a relief to now have the recall repairs completed for your Honda. Plus, you were able to get transportation during your service appointment. Now you have peace of mind when you get behind the wheel. Thanks for stopping by, and be sure to check out our service specials before you come in next time!

January 27, 2025

Got a very good service. Thank you very much Mike , wish to see you again in near future. More

by bijendrabhandari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Receiving a five-star rating from you makes us happy! It shows that we're doing things right, and we're thrilled that your visit to our dealership was so positive with Mike's help. Thanks for stopping by!

January 27, 2025

Quick and efficient recall repair! Appreciated the Uber ride home! Thanks for the great service! More

by piland4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne Bledsaw
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

The Uber shuttle service is one of the perks that we provide to our customers. We're glad that you could take advantage of it instead of waiting for your recall repair to be completed at our dealership. Thanks so much, and we'll see you next time!

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