Norm Reeves Honda Superstore North Richland Hills - Service Center

I pulled in and was the only car in the bay so I pulled all the way up. The person at the desk was on his phone and never looked up. Another person saw me finished his smoke and walked inside. A third pers all the way up. The person at the desk was on his phone and never looked up. Another person saw me finished his smoke and walked inside. A third person walked away from the kiosk vaping and never acknowledged me. I waited a few minutes and finally rolled my window down and asked the person playing on their phone if I was just supposed to wait in my car. He looked at me and said has anyone helped you yet. I replied no. He put his phone up and asked why I was there. I told him I had an appointment for an oil change and he went to get a service advisor. The service advisor said it would be about an hour and I told him I would wait inside. After about an hour I received a text with several thousand dollars worth of things that apparently need to be done. No one ever bothered to come talk to me in person. It said a battery would be 60ish dollars so I asked them to do that. I then got a text that that was the wrong price and it would be several hundred dollars. Again... no human bothered to come talk to me. I wasn't sure what to do at this point so I texted just do the oil. After visiting with my husband I tried to text to do the oil and battery and was then notified my car was ready. Still no human contact. I went and asked my less than helpful Honda guy to please also do the battery. He seemed annoyed. A solid 2 hours after I arrived my only pleasant interaction was with the young man who checked me out. Not my service advisor. Overall the worst experience at Honda. More

Hey was very helpful and informative. He even went to check my Maintenance coverage and corrected the details when he found that my coverage took care of my maintenance questions. He even went to check my Maintenance coverage and corrected the details when he found that my coverage took care of my maintenance questions. More

Quick and friendly Amanda was very informative and helpful. She helped me schedule a follow up for my cars recalls and the wait time was not long helpful. She helped me schedule a follow up for my cars recalls and the wait time was not long More

Eric was a very great help and one of the best service advisors I have worked with! He went above and beyond to make sure I was happy!! Thank you so much Eric! advisors I have worked with! He went above and beyond to make sure I was happy!! Thank you so much Eric! More

Vehicle was serviced in a timely and professional manner. There were some recommended (not required) service items discussed but there was no hard sell approach to these which was greatly appreciated There were some recommended (not required) service items discussed but there was no hard sell approach to these which was greatly appreciated More

It's excellent! I've gone there several times with questions I bought at another Honda dealership. That one is too far away to drive to for the different questions I I've gone there several times with questions I bought at another Honda dealership. That one is too far away to drive to for the different questions I have had on how to operate different things in this car. I do not understand the book the other place gave to me to understand everything so I have stopped at Norm Reeves dealership for help. There was another time things lit up on my dash that made me worry so I stopped by Norm Reeves service so they could put my mind at ease which they did. I've decided for any service or other things I will go to Norm Reeves and not Honda of Fort Fort Worth. The next time I need to buy a car, I will go to Norm Reeves. That's how happy I am with them. More

Anthony was sweet, but it is overwhelmingly obvious that your company is lacking an organizational process to provide an efficient and consistent customer experience. I will not do business at your dealersh your company is lacking an organizational process to provide an efficient and consistent customer experience. I will not do business at your dealership again. I will recommend that potential customers go elsewhere to avoid what I have experienced. More

Anthony was sweet, but it is overwhelmingly obvious that your company is lacking an organizational process to provide an efficient and consistent customer experience. I will not do business at your dealersh your company is lacking an organizational process to provide an efficient and consistent customer experience. I will not do business at your dealership again. I will recommend that potential customers go elsewhere to avoid what I have experienced. More

Very professional and prompt service. Mario was knowledgeable about honda vehicles and was able to answer my questions Mario was knowledgeable about honda vehicles and was able to answer my questions More

Great customer service. Nice clean waiting area. It's nice to get complimentary coffee. Good selection of food and beverages to purchase. Employees are friendly and helpful. Nice clean waiting area. It's nice to get complimentary coffee. Good selection of food and beverages to purchase. Employees are friendly and helpful. The prices are about what you'd expect at a dealership. But it's worth the cost because I know the car will get excellent service. I've used NTB in the past, but my brother, who is a mechanic, has convinced me to always use a dealership for peace of mind. More