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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,709 Reviews
Call Service Center (817) 345-6175

2,709 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 31, 2025

Very high prices, doesn't allow two coupons to use same time. Wouldn't come again More

by Dromair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the name
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing your dissatisfaction about our prices and coupon policy to our attention. To ensure that your Honda performs at the pinnacle, we exclusively used genuine Honda parts for repairs and maintenance. Thank you, and if you choose to return to our dealership in the future, we hope to provide you with a five-star experience.

January 31, 2025

Tommy was extremely helpful and efficient. I didn't even wait for 2 mins before he came to help me. He let me know as soon as it was done and it made the process so much less stressful. More

by ilevazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we call service! We will have to show Tommy this review. We appreciate you telling us about his efficient service. If you'd like to request him for a future Honda service visit, please feel free to do so. Thanks so much, and we'll see you next time!

January 31, 2025

The service dept was very efficient in doing the recall work on my car - and they washed it too! More

by Susanmeador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Tommy
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Recall repair with a wash sounds great, Susan! We appreciate you sharing your service experience, and we think you'll feel more confident about driving around town in your Honda now. If you need service in the future, please feel free to schedule you appointment online. Thank you!

January 31, 2025

Amanda is my go to advisor. She always goes above and beyond to make sure I know I'm being taken care of. More

by rudyveloz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Fritts
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Amanda is getting a lot of praise, and we appreciate the hard work that she does! Thanks for noticing, Rudy, and we're happy that should could provide such exceptional service to you. If you'd like to request her again, please feel free to do so. Thank you!

January 31, 2025

Great service people were very helpful and kind l really appreciate the support and service. More

by l
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth French
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like the kind of visit we strive to provide! We appreciate you letting us know about your Honda service visit. Thanks so much! Remember that you can opt for Express Service if you're in a hurry.

January 31, 2025

They always take care of me when I come in. Great service and I love the café. More

by amanda.kaye1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony, Garcia
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means a lot to us, Amanda! We're happy that you appreciate the service for your vehicle and that you've taken advantage of perks like the cafe on-site. If you need anything else, please let us know. Thank you!

January 31, 2025

Zach delivered great customer service. He kept me up to date with the services performed. More

by Margie.brodeur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy to read that Zach provided the kind of service that we strive to provide, Margie! It's helpful, too, to be kept in the loop for service. Thanks for letting us know about your satisfaction, and remember to check out our service specials before next time!

January 31, 2025

I appreciated the knowledge of Tony, the service manager and feel confident that the recommended work was properly performed. More

by kathryn sekula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's fantastic to hear, Kathryn! We want our customers to feel confident when they get behind the wheel again after a service visit. Thanks so much, and we'll pass on your compliments to Tony!

January 31, 2025

Quick and friendly service. Nice waiting area. Good communication on the status of my car. More

by mchenry.32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your visit to our dealership for service worked out so well! We strive to provide quick and friendly service with regular updates. Thank you so much, and please let us know what else we can do for you!

January 31, 2025

It is not obvious that there is a line to stand in or place to wait while awaiting service. Plenty of employees, no one appears to be tasked with acknowledging entrants to the service area. Thanks f More

by Bret
Recommend Dealer
Yes
Employees Worked With
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your feedback is valuable to us, Bret, and we will take your comments to heart. We will address these issues so that you and other customers can enjoy a five-star experience. Thanks so much, and we hope to see you in the future!

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