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Norm Reeves Honda Superstore North Richland Hills - Service Center
North Richland Hills, TX
2,980 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,980 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center
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Verified Customer
June 24, 2025
I arrived 10 minutes early for a noon appointment for a routine oil change After waiting 2 hours I requested to speak to my service manager When I asked what was taking so much time he told me that 2 h routine oil change After waiting 2 hours I requested to speak to my service manager When I asked what was taking so much time he told me that 2 hours is normal for an oil change with an appointment Without an appointment it is 3 to 4 hours I was not told that up front and anticipated no more than an hour I feel that your schedule department needs to be informative to their customers I purchased my last 3 vehicles from your facility and have not had such poor communication in the past More
by Pk3cma
Employees Worked With
June 24, 2025
Michael was great. Service was fast as usual, all issues handled promptly. No complaints here. Service was fast as usual, all issues handled promptly. No complaints here. More
by Konnor
Employees Worked With
June 24, 2025
Great customer service , agents are very friendly and knowledgeable on the vehicle. Communication is good knowledgeable on the vehicle. Communication is good More
by binkybw23
Employees Worked With
June 24, 2025
Anthony Garcia was very polite and helped me in understanding the details of what they were doing with my Pilot regarding the recall notice. He kept me up to date and checked in with me as needed. understanding the details of what they were doing with my Pilot regarding the recall notice. He kept me up to date and checked in with me as needed. More
by ekent1013
Employees Worked With
Anthony Garcia
June 24, 2025
Mario and Luis at Norm Reeves Honda were fantastic. They kept me updated, made the process easy, and got my A/C issue covered under warranty without any hassle. Really appreciate how smooth and profess They kept me updated, made the process easy, and got my A/C issue covered under warranty without any hassle. Really appreciate how smooth and professional everything was. More
by grado.angel
June 22, 2025
I asked Tommy and Elizabeth to simply get my car running again. I explained to them that this was my family’s only vehicle. They came back with a quote for $11,000 on a 2011 Pilot. $5k of the repairs we’re again. I explained to them that this was my family’s only vehicle. They came back with a quote for $11,000 on a 2011 Pilot. $5k of the repairs we’re “red list” items that had to be done according to Norm Reeves Honda in order for it to be road ready again. I refused to believe it would take $5000 to repair my vehicle. I towed to a mechanic in Lewisville (Lewisville Mitsubishi). They found a piece of trash blocking an air sensor causing the cechile to not have the correct mixture of oxygen and fuel. They cleaned the trash off and vase out the engine air intake and put in a new filter and it ran with no problems. Total cost of repair less than $100. Highly disappointed in Norm Reeves and their evaluation of my vehicle. It seemed they were only out to take advantage of my situation and make a lot of extra money along the way. I would NEVER recommend Tommy or Norm Reeves Honda of North Richland Hills to anyone. More
by HUDSONBUCK77
June 21, 2025
Helpful and responsive to my situation. Explained what work was being done and how much it would cost. Explained what work was being done and how much it would cost. More
by lcraft12
June 21, 2025
Amazing! 100% satisfied with the repairs done to my vehicle! Awesome Service Advisor (Eric) who really cares about his customers! 100% satisfied with the repairs done to my vehicle! Awesome Service Advisor (Eric) who really cares about his customers! More
by Josel
Employees Worked With
Eric Martinez
