Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,609 Reviews
Call Service Center (817) 345-6175

2,609 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

Sort by
January 28, 2025

I reached out to Norm Reeves for a recall and was able to schedule a appointment the following week. Tommy L. was very professional and even provided courtesy transportation for me. My car was ready in a tim More

by hderam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Litmixay
Report | Print
Jan 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That must be a relief to now have the recall repairs completed for your Honda. Plus, you were able to get transportation during your service appointment. Now you have peace of mind when you get behind the wheel. Thanks for stopping by, and be sure to check out our service specials before you come in next time!

January 27, 2025

Got a very good service. Thank you very much Mike , wish to see you again in near future. More

by bijendrabhandari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Receiving a five-star rating from you makes us happy! It shows that we're doing things right, and we're thrilled that your visit to our dealership was so positive with Mike's help. Thanks for stopping by!

January 27, 2025

Quick and efficient recall repair! Appreciated the Uber ride home! Thanks for the great service! More

by piland4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne Bledsaw
Report | Print
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

The Uber shuttle service is one of the perks that we provide to our customers. We're glad that you could take advantage of it instead of waiting for your recall repair to be completed at our dealership. Thanks so much, and we'll see you next time!

January 27, 2025

Came in for quick service and was in and out faster than expected. Received professional feedback from Kaylynne bledsaw on the minor concerns and they got the job done. More

by Jonte.m.cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne bledsaw
Report | Print
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's our goal--to get you back on the road quickly! We're pleased that we could deliver that type of service for your Honda, Jonte. We will be sure to pass on your review to Kaylynne. If you'd like to request her again, we will do our best to accommodate you. Thank you!

January 27, 2025

This dealership gave us prompt & courteous service on our Honda CR-V recall service repair. More

by piland4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh????
Report | Print
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's a relief that you were able to bring your Honda CR-V in for your recall repair! We're glad that we could provide you with fast and efficient service so you could get back on the road. Thanks so much, and please let us know what else we can do for you!

January 27, 2025

No surprises, excellent service. Amanda was very good at letting me know of all the charges and what was needed for My van at this stage More

by Davisr1073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Jan 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We like to keep our customers apprised of what we're doing to get their cars back in shape, and we're pleased that Amanda could do that for you! We're glad to hear that your van is back in good condition. Thanks so much, and remember to review our service specials!

January 26, 2025

Tristian Who was our advisor is always helpful and positive. I really appreciate for the uber ride home and back after the service was done on our car. More

by Shaikh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

The Uber shuttle service is gaining popularity, and we're glad that you could take advantage of it! We will be happy to pass on this review to Tristan. Thanks so much, and we look forward to working with you again!

January 26, 2025

The dealership and my service rep was great. My issue (and reason for the 3 star rating) was my Honda lost all power while exiting the highway after picking up my vehicle from being serviced. I More

by alexmathew82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Report | Print
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so sorry to hear about the issues you experienced with your Honda, Alex, and understand how frustrating and overwhelming this must have been. We appreciate you bringing this matter to our attention, and we'd like to make things right. Please contact our service department at your earliest convenience. Thank you.

January 26, 2025

Outstanding service! Great to have a dealership with all my vehicle history so that I can make informed maintenance decisions. More

by littlestephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Report | Print
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

The vehicle history helps us to make the right decisions about what's best for your Honda, Stephen! We use it as a trusty reference as well as consulting the maintenance schedule. If any concerns arise with your car, please feel free to reach out. Thank you, and we'll see you at your next appointment!

January 26, 2025

I felt like the service i received met and exceeded my expectations making this a very pleasurable experience More

by jamescu80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Qurbani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

When we hear that we've exceeded a customer's expectations, we know that we've succeeded, James! Thanks for letting us know, and we will be happy to accommodate you again. Feel free to schedule your next appointment online.

1
2
...
261