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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,524 Reviews
Call Service Center (817) 345-6175

2,524 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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December 26, 2024

My needs were addressed very professionally. Dennis also listened to my concerns and didn’t take it personally. More

by amytice3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Dec 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Dennis puts on a masterclass every day, and we're glad you got to see it in action! Thank you for rating us 5 stars, Amy, and we hope to work with you again soon. Enjoy your next trip!

December 26, 2024

Consistently good service at this location. The only place we buy cars. We’ve bought 5 from this dealer and will continue to shop there. The service department is always competent and work is d More

by Gwaldrip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 26, 2024

This center is very clean, organized and well managed. Everyone is very polite and kind as well. More

by Lcostello67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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December 26, 2024

I took my car in for service and a recall. As always I was take care of quickly. Zach, my service technician makes sure I stay informed about my car’s progress. More

by Ratliffjoanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
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December 24, 2024

The service transaction was positive in every regard! I especially appreciated the professionalism and my dealer representative being attentive to my needs! I was comfy in the waiting area and it was an More

by kute-k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's awesome to hear! Every time we hear about a great story like yours, it motivates us to keep up the great work. We hope to see you again soon- in the meantime, drive safely!

December 24, 2024

Usually I love this dealership’s service center. This time, however, the service tech kept trying to upsell me. I went in for less than $300 worth of work. He tried to sell me over $4000 worth of wo More

by Jennztx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We are sorry to hear about your experience at our service department. Our team would like to speak with you further and help make sure you get the quality service you want and need. Please give us a call whenever you have a moment. Thank you!

December 24, 2024

Had an appointment. They were ready to take the car in and get the work done quickly. More

by alindallas2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled to hear about your experience! Don’t hesitate to reach out—we’re always here to help get you back out on the road quickly.

December 24, 2024

Terrible customer service. .will more than likely not return. I have bought cars from this location and never been greeted with such poor customer service. More

by tommygutiierrez81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Tommy, and thank you for sharing your experience with us. Our team would like to learn more about your visit so that we can improve and make your next visit better. Please call us whenever you have a moment. Thank you.

December 24, 2024

Not being informed how long a service will take and waiting 2 hours for an oil change. More

by fragarcia16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Garcia
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for the wait in our service center; our team knows that your time is important! We'd like to hear any other feedback you have for us. Give us a call whenever you have a moment. Thank you!

December 24, 2024

The service was exactly what I needed and my service provider, Eric, was extremely helpful. More

by sydneyramos8139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for sharing your kind words for Eric! The rest of the team is happy to have him aboard thanks to amazing customer service and expertise. Whenever you need our help, give us a call!

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