Norm Reeves Honda Superstore North Richland Hills

The dealership and my service rep was great. My issue (and reason for the 3 star rating) was my Honda lost all power while exiting the highway after picking up my vehicle from being serviced. I My issue (and reason for the 3 star rating) was my Honda lost all power while exiting the highway after picking up my vehicle from being serviced. I was stuck in the car with my 6 year old daughter in freezing weather waiting for a tow truck hoping we wouldn’t be rear ended. More

Outstanding service! Great to have a dealership with all my vehicle history so that I can make informed maintenance decisions. Great to have a dealership with all my vehicle history so that I can make informed maintenance decisions. More

I felt like the service i received met and exceeded my expectations making this a very pleasurable experience expectations making this a very pleasurable experience More

They are very kind and help people. I recommend them.thank you everyone for helping I recommend them.thank you everyone for helping More

While the sales and finance departments could use some work, the service department worked extra hard to complete the work that was promised me. Amanda was amazing and made sure the work was completed tha work, the service department worked extra hard to complete the work that was promised me. Amanda was amazing and made sure the work was completed that day, so I wouldn’t have to come back another day. More

Always courteous, clean and do like the uber ride return us back home & bringing us back to pick up car when finished! us back home & bringing us back to pick up car when finished! More

Great customer service with Nume and erik! Great deals and nice people! Will be going back Great deals and nice people! Will be going back More

Cost of repairs for Oddessy were excessive. Not sure where I will buy my next vehicle but my 35 year relationship with Honda is in jeopardy. Customers service reps are the only reason this revi Not sure where I will buy my next vehicle but my 35 year relationship with Honda is in jeopardy. Customers service reps are the only reason this review was not lower. More

Easy scheduling, knowledgeable service team, service member kept us in the loop, and appropriate wait time for service. member kept us in the loop, and appropriate wait time for service. More

I bought my new Civic Si nine months ago and I still get angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasur angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasure to work with, and quoted a price over email, which a lot of dealers won't do. Stephen Bennett was also great when I stopped by to put down earnest money. Point of note, they both reminisced about the Huggins days, back before Norm Reeves took over. That should tell you something. I bought my last new car from Huggins, a 2017 Odyssey, and it was smooth sailing. I expected the same under the new ownership, but it was not to be. After Erik handed me off to the desk manager (I don't remember his name) the games began. Mr. Desk Manager told me that he could not sell me the car at the price Erik quoted, because he didn't realize when he approved the deal that it was an Si. You might be wondering, why is he telling me this? Either he messed up or his salesman messed up, either way, that's all between them. I shouldn't be involved. But as I'm sure you realize, he was telling me because this was all theater. He just wanted me to think there had been a mistake so that he could eventually say, "Well, you know what, I'm going to go ahead and give you the car at that price, even though it's a mistake and you're totally taking advantage of us. Because it's the right thing to do." So now they have me thinking that the perfectly fair and reasonable price I had been quoted over email is some kind of steal. I'm robbing them blind so I owe them a favor. And they expected to cash in immediately. Next I'm walked back to the finance office where I sit down with Emmanuel Corpus. He's friendly enough, but he won't take "no" for an answer. He tries over and over and over and over to get me to buy all the finance extras. He is clearly leaning on the choreographed "deal" that was set up by the desk manager, implying that because I was taking advantage of a mistake, I should make it up to them by purchasing some of their extended warranty nonsense. There was even one point where someone walked in to talk to him about something unrelated and this random dude turned to me and was like "Oh I heard about that amazing deal you got, congratulations!" So choreographed! But I don't bite. Finally, Emmanuel gives up and turns me over to Joshua Ataga, another finance salesperson. This guy is jacked (Google him). I don't know if he is intended to be physically intimidating or if it's just a coincidence that they bring in a dude with arms the size of tree trunks to try to strong-arm you into buying crap you don't want, but that's the size of it. Josh is explicit about what up until then had only been implied--"because of the deal you're getting, you owe it to us to buy some of this additional coverage." I still refuse and the guy walks out in a huff. Like seriously, big strong man about to have a himself a little snit. Back to Emmanuel, and this next part is probably what I found most annoying about the whole thing. Emmanuel acknowledges that things got a little tense with the hard sell and Josh and everything, but I must understand that they are just doing their jobs. Sure. But he wants me to know that I should under no circumstances leave them a negative review! Because if I do, it will only hurt the salesman, Erik Chipman. And I like Erik, right? I wouldn't want Erik to lose his license to sell cars (???) just because things got a little tense in the finance office, right? And so I guess that's why I'm here, leaving a negative review. Because Emmanuel told me not to. Obviously everything he said is bogus, but on the off-chance that one negative review can jeopardize these people's careers, then Emmanuel and Josh, consider your licenses to sell cars in the state of Texas revoked! More