Norm Reeves Honda Superstore North Richland Hills

I bought my new Civic Si nine months ago and I still get angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasur angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasure to work with, and quoted a price over email, which a lot of dealers won't do. Stephen Bennett was also great when I stopped by to put down earnest money. Point of note, they both reminisced about the Huggins days, back before Norm Reeves took over. That should tell you something. I bought my last new car from Huggins, a 2017 Odyssey, and it was smooth sailing. I expected the same under the new ownership, but it was not to be. After Erik handed me off to the desk manager (I don't remember his name) the games began. Mr. Desk Manager told me that he could not sell me the car at the price Erik quoted, because he didn't realize when he approved the deal that it was an Si. You might be wondering, why is he telling me this? Either he messed up or his salesman messed up, either way, that's all between them. I shouldn't be involved. But as I'm sure you realize, he was telling me because this was all theater. He just wanted me to think there had been a mistake so that he could eventually say, "Well, you know what, I'm going to go ahead and give you the car at that price, even though it's a mistake and you're totally taking advantage of us. Because it's the right thing to do." So now they have me thinking that the perfectly fair and reasonable price I had been quoted over email is some kind of steal. I'm robbing them blind so I owe them a favor. And they expected to cash in immediately. Next I'm walked back to the finance office where I sit down with Emmanuel Corpus. He's friendly enough, but he won't take "no" for an answer. He tries over and over and over and over to get me to buy all the finance extras. He is clearly leaning on the choreographed "deal" that was set up by the desk manager, implying that because I was taking advantage of a mistake, I should make it up to them by purchasing some of their extended warranty nonsense. There was even one point where someone walked in to talk to him about something unrelated and this random dude turned to me and was like "Oh I heard about that amazing deal you got, congratulations!" So choreographed! But I don't bite. Finally, Emmanuel gives up and turns me over to Joshua Ataga, another finance salesperson. This guy is jacked (Google him). I don't know if he is intended to be physically intimidating or if it's just a coincidence that they bring in a dude with arms the size of tree trunks to try to strong-arm you into buying crap you don't want, but that's the size of it. Josh is explicit about what up until then had only been implied--"because of the deal you're getting, you owe it to us to buy some of this additional coverage." I still refuse and the guy walks out in a huff. Like seriously, big strong man about to have a himself a little snit. Back to Emmanuel, and this next part is probably what I found most annoying about the whole thing. Emmanuel acknowledges that things got a little tense with the hard sell and Josh and everything, but I must understand that they are just doing their jobs. Sure. But he wants me to know that I should under no circumstances leave them a negative review! Because if I do, it will only hurt the salesman, Erik Chipman. And I like Erik, right? I wouldn't want Erik to lose his license to sell cars (???) just because things got a little tense in the finance office, right? And so I guess that's why I'm here, leaving a negative review. Because Emmanuel told me not to. Obviously everything he said is bogus, but on the off-chance that one negative review can jeopardize these people's careers, then Emmanuel and Josh, consider your licenses to sell cars in the state of Texas revoked! More

Tommy took care of my needs, texted me when the car was ready as well as tried to contact me via phone. Went well! ready as well as tried to contact me via phone. Went well! More

I'm always served in a timely manor even if it's busy which I appreciate, they are always honest and make sure I know about any recalls and schedule a time to fix them I which I appreciate, they are always honest and make sure I know about any recalls and schedule a time to fix them I More

Great service department and very professional. They don’t pressure you and explain to you what is needed. Very clean and very friendly. They don’t pressure you and explain to you what is needed. Very clean and very friendly. More

All people was real professional from the tech to the first person making the appointment even the tech call me to check if everything was running smoothly.call me at 9724009018 first person making the appointment even the tech call me to check if everything was running smoothly.call me at 9724009018 More

Always great service. They ensure recommend what is good for the customer. Very professional service team. They ensure recommend what is good for the customer. Very professional service team. More

Excellent service from Anthony I will ask for him again the next time I am there the next time I am there More

After a bad experience with my closest Honda dealership, Denton, I decided to try Norm Reeves Honda for the recall service. It was one and a half hour drive each way but I have no regrets. The customer se Denton, I decided to try Norm Reeves Honda for the recall service. It was one and a half hour drive each way but I have no regrets. The customer service was amazing. Zack kept me up to date on the progress. What I liked most was that I was not bombarded with "what I should get done", and only did what needed to be done. Also, I'm giving a 6th star for the chocolate chip cookies. More

Always get great service! Very pleased with the work we need done. They keep us informed on progress and any additional needs. Very pleased with the work we need done. They keep us informed on progress and any additional needs. More

The Norm Reeves dealership contacted me to inform me that parts for a recall on furl system were niw available. I was then assisted to schedule a service visit to have the recall remediated. While at the s parts for a recall on furl system were niw available. I was then assisted to schedule a service visit to have the recall remediated. While at the service appointment as scheduled, the service associate also added the A1 service needed as was shown on my vehicle's display. Since the services needed were to require a significant time to complete, the service associate arranged a ride home as well as a ride back to the dealership when the servicing was complete. I now have a well serviced Ridgeline and sm very pleased with the interaction I had with all who were part of this activity at Norm Reeves Honda deslership. More