Norm Reeves Ford Superstore

Buyer Beware - This dealership is an example of why people don't trust car sales If you're considering buying a car here, be very careful. Once the sale is done, don't expect them to follow through people don't trust car sales If you're considering buying a car here, be very careful. Once the sale is done, don't expect them to follow through on promises or even return your calls. I purchased a vehicle from this dealership and had it delivered last year. During the delivery walk-around, I immediately noticed a paint chip on the car. The person who delivered it acknowledged the damage, took photos, and assured me it would be taken care of. That was the last I ever heard from him. Despite multiple follow-ups via calls and text, no one at the dealership responded. Eventually we reached someone in client relations and later spoke directly with the General Manager. Not only was the GM dismissive and unhelpful, but he also denied the previous acknowledgment from his own employee. According to him, the person who delivered my car no longer remembers the damage -- even though he took photos at the time. Leadership starts at the top - and this GM failed. The experience has been incredibly frustrating. I was promised a resolution and treated as if my concerns didn't matter. The lack of professionalism and accountability from this dealership is unacceptable. More

This is one of the most honest and straightforward dealers I have been to. Everyone from the sales person to the sales manager to people in financing have strong integrity. They tell you what they can dealers I have been to. Everyone from the sales person to the sales manager to people in financing have strong integrity. They tell you what they can do with no hustle or any misleading information whatsoever. You can tell the business is trying run their business with value they believe in and are hiring people that have the same values. Great experience. You can tell this is a business that value something higher than just making a profit. They have no dealer mark ups or dealer installed equipment that you have to buy. More

They make promises they can’t keep. Phone calls are never returned or seldom returned. It seems like it’s a scam with all of the warranties and it gets very very confusing and feels lik Phone calls are never returned or seldom returned. It seems like it’s a scam with all of the warranties and it gets very very confusing and feels like a baiting switch. More

Everything was no worry free, got my vehicle back before I knew it. Everything excellent.! I knew it. Everything excellent.! More

Eduardo Millan was super helpful and went above and beyond to assist me through an extremely expensive and unexpected repair. At only 66,000 miles I had to replace the engine in my 2017 ford edge! Afte beyond to assist me through an extremely expensive and unexpected repair. At only 66,000 miles I had to replace the engine in my 2017 ford edge! After reaching out to Ford Corp and the NHTSA, neither one had any assistance to offer. Shame on Ford as they have been aware this engine has had malfunctions for years. Aside from that Eduardo was AWSOME! Great communication and explanation of the problem and great assist with rental car. This was my first visit to Norm Reeves and because of the care and concern Eduardo provided, I will be coming to your store for future service needs. Thank you Eduardo!!!! More

Excelente service and very helpful and answered any and all questions I had about the car all questions I had about the car More

Jorge Velasquez was very helpful with my new vehicle purchase, would definitely recommend him to anyone that needs help with new vehicle purchasing. purchase, would definitely recommend him to anyone that needs help with new vehicle purchasing. More

Tony Ybarra handled the situation well by keeping me informed of testing and progress to diagnosis. Once identified the warranty work was completed and got my F150 back in less than 48 hours. informed of testing and progress to diagnosis. Once identified the warranty work was completed and got my F150 back in less than 48 hours. More

I met with George Vasquez who I have purchased several trucks from. George & I grew up in the same city. We have become friends & I knew that I could trust George with the purchase of a truck for my son trucks from. George & I grew up in the same city. We have become friends & I knew that I could trust George with the purchase of a truck for my son. George greeted me with a huge smile & a hug my wife was shocked because she didn’t know that I knew him. George came through again. My son loves his first vehicle. 2020 Ford Ranger. My wife & I are very happy with the extended warranty, vehicle cost & the overall experience. This is no lie I trust George like family. I turned my boss onto George about 15 years ago & I think Titan Water Technology has purchased around 5 or 6 trucks from him. Our company will be back in the next month or two for another purchase. Kudos to George for always making it a pleasurable experience. More

Isaiah met us and immediately helped us test drive an Explorer. We returned two days later to buy another model and trade in a car because of his help. Explorer. We returned two days later to buy another model and trade in a car because of his help. More