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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,219 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,219 Reviews of Norm Reeves Ford Superstore

April 03, 2025

Jorge Velasquez was very helpful with my new vehicle purchase, would definitely recommend him to anyone that needs help with new vehicle purchasing. More

by aaguila
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Apr 04, 2025 -

Norm Reeves Ford Superstore responded

Jorge loved working with you on this purchase! Congratulations on the new ride, and we look forward to helping any family or friends you send our way. Make sure to tell them about our convenient Value Your Trade tool for an easy estimate.

April 03, 2025

Tony Ybarra handled the situation well by keeping me informed of testing and progress to diagnosis. Once identified the warranty work was completed and got my F150 back in less than 48 hours. More

by Mark243w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Apr 04, 2025 -

Norm Reeves Ford Superstore responded

We'll tell Tony about your review! We're pleased he was able to get you and your F-150 back on the road quickly and efficiently. Should you need anything else, our online service scheduling tool is available 24/7.

March 30, 2025

I met with George Vasquez who I have purchased several trucks from. George & I grew up in the same city. We have become friends & I knew that I could trust George with the purchase of a truck for my son More

by titanwater
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Mar 31, 2025 -

Norm Reeves Ford Superstore responded

Massive congrats to your son on his Ford Ranger! It's always exciting to help a customer find their first vehicle. We're sure George feels lucky to have been part of this milestone! Congratulations again, and if anyone else in your family needs help finding their next mode of transportation, George will be here to help.

Mar 31, 2025 -

titanwater responded

Thank you.

March 26, 2025

Isaiah met us and immediately helped us test drive an Explorer. We returned two days later to buy another model and trade in a car because of his help. More

by hishalls
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Valencia
Mar 26, 2025 -

Norm Reeves Ford Superstore responded

Thanks for your review! Nothing makes us happier than ensuring our customers leave with a smile. Isaiah will be here to help when you're ready for your next upgrade, and in the meantime, check out our service and parts specials.

March 15, 2025

David was fantastic, Mayar stepped up, and Dylan stepped in to help wrap it all up. Nice work gents, thank you for all your help! Very easy buying experience and in the end, Hugo takes care of all the criti More

by esleslee
Recommend Dealer
Yes
Employees Worked With
Dylan, Mayar, Hugo, David Pulido
Mar 17, 2025 -

Norm Reeves Ford Superstore responded

We love to hear this feedback for our team! It's wonderful that they went above and beyond to help you. We look forward to your next visit to Norm Reeves Ford.

March 08, 2025

Very professional and prompt with their service. Rafael Gonzales really made the whole getting your car serviced thing pleasant by being open and friendly. Treated me like family and made sure that More

by 73fredrickm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Mar 10, 2025 -

Norm Reeves Ford Superstore responded

We relish a family atmosphere and glad that you did, too, Fredrick! It helps that Rafael demonstrated the type of service we want all our customers to have. We can't wait to help you again. Thanks so much!

March 03, 2025

Fabian is a fantastic Salesperson. Very knowledgeable and understanding. Thanks, Arty for helping me with the Mods. More

by patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Artie Amaya
Mar 03, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford, Patrick! We're pleased that Fabian steered you in the right direction and that Arty helped you with the modifications. If you need anything else or would like to make your first service appointment, you can do so online. Thanks so much!

February 22, 2025

Savannah was very helpful with my car service! I will bringing my Flex for sevice in the future! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah
Feb 24, 2025 -

Norm Reeves Ford Superstore responded

That's great that you found Savannah helpful when it came to your Ford Flex, John! We appreciate you stopping by, and feel free to request her services once again. Thank you!

February 21, 2025

I recently took our Ford Edge for service, we’ve been coming to this location since we purchased our car here. The staff have always been very friendly, they explain everything that needs to be done in More

by pentay1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raphael , Armando Alcaraz, Daniel Sanchez
Feb 21, 2025 -

Norm Reeves Ford Superstore responded

We're happy that your service needs for your Ford were met, Hector! It sounds like you have been satisfied with the personal attention and quality of work. If there's anything that you feel needs improvement, we encourage you to reach out. Thank you, and we hope to see you once again!

February 07, 2025

To norm reeves ford, I would just like to say that it was a pleasure dealing with your group of very professional people. Fabian and Jasmine were very helpful and are responsible for making the deal. Ed firm More

by Biker11180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian, Jasmine, Ed, Hugo, Romeo
Feb 07, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford! This is such a nice review to read, and we'll have to pass it on to Fabian, Jasmine, Hugo, and Romario. What a team! You are a part of the family, and we hope to see you for your first service appointment. Don't be a stranger! Thank you!

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