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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,213 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,213 Reviews of Norm Reeves Ford Superstore

March 03, 2025

Fabian is a fantastic Salesperson. Very knowledgeable and understanding. Thanks, Arty for helping me with the Mods. More

by patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Artie Amaya
Mar 03, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford, Patrick! We're pleased that Fabian steered you in the right direction and that Arty helped you with the modifications. If you need anything else or would like to make your first service appointment, you can do so online. Thanks so much!

February 22, 2025

Savannah was very helpful with my car service! I will bringing my Flex for sevice in the future! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah
Feb 24, 2025 -

Norm Reeves Ford Superstore responded

That's great that you found Savannah helpful when it came to your Ford Flex, John! We appreciate you stopping by, and feel free to request her services once again. Thank you!

February 21, 2025

I recently took our Ford Edge for service, we’ve been coming to this location since we purchased our car here. The staff have always been very friendly, they explain everything that needs to be done in More

by pentay1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raphael , Armando Alcaraz, Daniel Sanchez
Feb 21, 2025 -

Norm Reeves Ford Superstore responded

We're happy that your service needs for your Ford were met, Hector! It sounds like you have been satisfied with the personal attention and quality of work. If there's anything that you feel needs improvement, we encourage you to reach out. Thank you, and we hope to see you once again!

February 07, 2025

To norm reeves ford, I would just like to say that it was a pleasure dealing with your group of very professional people. Fabian and Jasmine were very helpful and are responsible for making the deal. Ed firm More

by Biker11180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian, Jasmine, Ed, Hugo, Romeo
Feb 07, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford! This is such a nice review to read, and we'll have to pass it on to Fabian, Jasmine, Hugo, and Romario. What a team! You are a part of the family, and we hope to see you for your first service appointment. Don't be a stranger! Thank you!

January 27, 2025

The staff was helpful and efficient. They worked well with the dealer that I purchased the car from More

by chewylvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Rivera , Tony Ybarra
Jan 27, 2025 -

Norm Reeves Ford Superstore responded

We're pleased that you had such a satisfying experience at our dealership! Thank you for stopping by, and we hope to serve you again. If you're looking for convenience, try out our pickup and delivery services.

January 26, 2025

They worked the deal with me over the phone … and waited for me to get off work … as soon I walked in Fabian had everything ready for me… he explained and walked me thru everything … I would purchase anoth More

by Rafmoon03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian
Jan 27, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford! It sounds like it went swimmingly, and you could trust Fabian to make sure you could jump behind the wheel as soon as you reached our dealership. Thanks so much, and feel free to schedule your first service appointment online!

January 22, 2025

Will get the job done just have to be patient. There is a park down the street where you can get a good workout in. Also the car wash at the end is always nice. More

by Antonio Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Lopez
Jan 22, 2025 -

Norm Reeves Ford Superstore responded

We're glad that you found a nice place to wait for your Ford while it's been serviced, Antonio! We appreciate your patience, and thank you for the positive feedback. The car wash is the final touch for any service visit, and we hope that you love how your car looks and runs. We welcome you to return at any time!

January 05, 2025

Excellent customer service. Robert Bouls showed professionalism and lots of patience. I would definitely recommend this dealership. More

by Lidia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bouls
Jan 06, 2025 -

Norm Reeves Ford Superstore responded

We wish you the best of luck with your new Ford, Lidia! Robert demonstrated the kind of service we expect our team to provide when customers like you are buying a car. We will be happy to serve any of your friends and family if they choose our dealership. Thanks so much for the recommendation and stopping by! See you next time!

January 05, 2025

Very pleasant and easy to work with and no pressure on purchases and add-ons by dealer. More

by Dan Wei
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damali Cervantes and AJ
Jan 06, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford, Dan! It sounds like the process was relaxed and carefree, and we're happy that was what was delivered. If you ever do need accessories, just let us know. Otherwise, we look forward to serving you again during a service appointment. Thank you!

January 04, 2025

DeAngelo (Sales) provided outstanding service throughout the entire process. From my first call to confirm the availability of the Mustang Mach-E Premium through completion of the deal, DeAngelo was profess More

by Lyn
Recommend Dealer
Yes
Employees Worked With
DeAngelo D. and Hugo M.
Jan 06, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford Mustang Mach-E, Lyn! How exciting to be able to get behind the wheel and enjoy the 10-speaker B&O Sound System while you traverse the roads. We're happy that DeAngelo walked you through each step yet didn't linger too long, and that Hugo quickly put together a satisfying finance plan. Thanks for making the trip and giving us your business! If you're in town again, please stop by.

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