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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,233 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,233 Reviews of Norm Reeves Ford Superstore

May 19, 2022

I took my truck in for a recall required by the DMV however I was advised that the repair wasn’t necessary. The dealer found other issues with my truck and although I havent had the repairs done or the More

by Vilahala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
May 20, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you for taking the time to give our dealership such an excellent star rating and review. It helps us to know that we are meeting the needs of our customers.

May 17, 2022

Israel was our salesman and he was great. He worked very well with us. Finance was shorthanded so the wait was longer but still very good. Unfortunately, there is so much paperwork required. More

by sandyquillin
Recommend Dealer
Yes
Employees Worked With
Israel Rolon
May 17, 2022 -

Norm Reeves Ford Superstore responded

Sandy, we appreciate you taking the time to leave us an amazing rating and review. Thanks for stopping by. Take care!

May 16, 2022

Mr Rafael is my card dr. . always goes the best in sn efficient manner. He is polite, professional, loves his job snd it shows . I only take my car to him or Sivan when he is More

by marthatramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael
May 16, 2022 -

Norm Reeves Ford Superstore responded

Your wonderful feedback and rating mean a lot to us, and we look forward to your next visit! Take care!

May 16, 2022

George and the rest of the staff at Norm Reeves were amazing to deal with. Great communication, stuck to the deal and didn’t try to push any extras. Easiest vehicle I’ve ever bought. More

by Napoole1230
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Contakos
May 14, 2022

Professional, courteous, efficient. Was reassured my car would be ready when promised via follow up phone call. More

by brucecrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan
May 16, 2022 -

Norm Reeves Ford Superstore responded

We are so pleased to hear you had an excellent experience with our team. We appreciate the amazing rating and we hope to see you again.

May 14, 2022

A fantastic visit, I was able to get my 2013 car serviced under warranty. The professionalism, patience and service from Tony Ybarra was outstanding! I’m glad I got my car back on the road and will continue More

by davidn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido, Tony Ybarra
May 16, 2022 -

Norm Reeves Ford Superstore responded

You're very welcome, David. We are happy we could be of service. Thank you for the 5-star review. See you next time!

May 13, 2022

Today buying a car is tough but the crew here at Norman Reeves really took the time to find a car that’s right for me not only that but it was my first time buying. They all the paperwork thoroughly. I co More

by Luisjespino95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, John Kang
May 16, 2022 -

Norm Reeves Ford Superstore responded

We understand that purchasing a new car can be a daunting task, and our team strives to make it the best experience. Congrats on your purchase and enjoy your new ride!

May 17, 2022 -

Luisjespino95 responded

It was great but I was about to get the car but there was a problem at the bank with finance that stopped me from actually receiving the vehicle. The team said I would have a call back to see if I could still get the car but no call. Regardless you team did there best to get me a great deal in the first place. Just would appreciate a follow up

May 13, 2022

They got it done in a fast time and I was allowed to pick it up after work. More

by Rodshota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
May 13, 2022 -

Norm Reeves Ford Superstore responded

Our goal is to ensure all customers have 5-star experiences at Norm Reeves Ford, and we're thrilled to hear this was the case for you.

May 12, 2022

Have had an excellent experience every time I’m there! I’m very happy with my 2022 ford explorer More

by irenecornelio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Bretado
May 13, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the awesome review, Irene! We work hard to meet the expectations of our customers and provide memorable experiences. Congrats and enjoy!

May 12, 2022

Service advisor Robyn very nice and attentive, on the other hand other advisor there we're mocking a client and all laughing about it. More

by Herbella
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
May 13, 2022 -

Norm Reeves Ford Superstore responded

We are so happy Robin was able to provide amazing service during visit! We hope to you see again in the future. Take care!

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