Norm Reeves Ford Superstore
Cerritos, CA
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2,209 Reviews of Norm Reeves Ford Superstore
I took in my Ford F250 for an inspection in preparation for purchasing an extended warranty. During the inspection, service technician, Robert Toscas, broke the the sunroof. Toscas stated that he heard a l for purchasing an extended warranty. During the inspection, service technician, Robert Toscas, broke the the sunroof. Toscas stated that he heard a loud "pop" while trying to close it and it now no longer works. He stated "I was holding the button and it wouldn't move. I pressed the buttons again and heard a loud pop." My sunroof was working fine when I took the truck in; no problems whatsoever. Your advisor, Shannon McDowell,refused to accept fault and will not repair it. Eric Soltz, Mc Dowell's manager, refused to accept fault as well and further refused to repair it stating that something like this was bound to happen. We went in with a working sunroof and now the sunroof is broken because Toscas did "something" that caused the sunroof to "pop." This is completely unacceptable, and the customer service was terrible. None. Hopefully, it doesn't rain, because the damage will increase. In addition, McDowell noted on the inspection report that the sun roof was inoperable (refusing to note that it became inoperable during the inspection with Toscas). He also noted the incorrect mileage on the report. And to top it all, he noted the incorrect contact number so I did not receive a call when the truck was ready. More
I purchase my used 2007 Toyota Camry from Miles Phillips..ON the windshield the price was 11900 but with no haggle, Miles inform me of the new Internet pricing was 10900.Usually have to pull teeth Phillips..ON the windshield the price was 11900 but with no haggle, Miles inform me of the new Internet pricing was 10900.Usually have to pull teeth just to get a discount but Miles made it simple and easy thanks Miles More
Just have to thank Victor Resendiz for everything he did for me in buying my 2012 Ford Mustang 5.0. I love the car and with all the help i got from Victor it made it an easy decision. He went out of his way for me in buying my 2012 Ford Mustang 5.0. I love the car and with all the help i got from Victor it made it an easy decision. He went out of his way to get me the car i've always wanted. So thank you to Victor and Cerritos Ford for making me one happy Ford owner. And YES i would recommend Victor Resendiz to anyone looking for a Ford. More
My first experience with buying a car on a dealer’s lot came last week. I loved the help I got from Jorge Velazquez. He really made me feel at ease. He was very friendly not at all pushy. I can honestly came last week. I loved the help I got from Jorge Velazquez. He really made me feel at ease. He was very friendly not at all pushy. I can honestly say my first car buying experience was great. I would recommend Jorge Velazquez to all my family and friends. More
I bought a new explorer from Michael O'Connor. He secured the color and and model I wanted and brought it in from another dealer..This is my seconded Explorer from Cerritos Ford...My son, who is serving in N the color and and model I wanted and brought it in from another dealer..This is my seconded Explorer from Cerritos Ford...My son, who is serving in Navy right now, also bought a Escape for his wife from Michael O'Connor..I live next door to Power Ford, but I feel the service from Cerritos Ford is worth the 25 minute drive...I am a Producer manager in the entertainment movie industry. I have refered many friends to Michael O'Connor. More
I purchased an 2012 F-250 Superduty My rating was due I purchased an 2012 F-250 Superduty My rating was due to the Jorge Velazquez's following attributes: Jorge was quick to respond to my questions. I purchased an 2012 F-250 Superduty My rating was due to the Jorge Velazquez's following attributes: Jorge was quick to respond to my questions. He made sure that the information was clear and concise Jorge is very knowledgeable of the features and all aspects of the vehicle's use and operation. He is accurate and verifies his work Friendly and a good sense of humor Everything went smooth making this a great experience. Great price More
We went to Cerritos Ford after having a terrible experience with a Honda dealer in the area. From the moment we stepped on the lot and we were greeted buy Victor, it was totally different. He was f experience with a Honda dealer in the area. From the moment we stepped on the lot and we were greeted buy Victor, it was totally different. He was friendly and helpful, and most importantly listened when we explained what we wanted. David was the same. We could not have asked for a better group of people to help us. Between Victor, David, John and Ken,they all went out of their way, explaining everything as we went along, answering all of our questions and concerns. Never did we feel as if anyone was trying to sell us anything we didn't want. They put the customer first. I would tell anyone looking for a car, new or pre-owned, go to Cerritos Ford. Your search will end there! More
Victor and Niko were the best car sales employees that i have ever met. They were so knowledgeable,kind not pushy. I will recommend these two. have ever met. They were so knowledgeable,kind not pushy. I will recommend these two. More
Victor, Victor, Victor--he made our experience wonderful. Because of his above and beyond service, we are now working with him on a 2nd car. Because of his above and beyond service, we are now working with him on a 2nd car. More
Kathy Bailey was exceptional, outstanding, professional, smart, friendly, very helpful and polite. It was a very good experience buying from this dealer, and of course dealing with Ms. Kathy Bailey and the smart, friendly, very helpful and polite. It was a very good experience buying from this dealer, and of course dealing with Ms. Kathy Bailey and the finance manager Ms. Sivi Hoel, and I am very happy with the truck I purchased and of course the overall service that they gave me. Thank you Cerritos Ford for your employees like Kathy Bailey and Sivi Hoel. More