Norm Reeves Ford Superstore

I had a great experience at Norm Reeve’s Ford in Cerritos, as it was Rudy and Matt who helped me through my process. I absolutely will return because of them. Cerritos, as it was Rudy and Matt who helped me through my process. I absolutely will return because of them. More

Truly one of the most dishonest dealerships I’ve ever visited—and as a car enthusiast, I’ve been to far more dealerships than the average buyer. The store manager, Kia (if I’m spelling his name correctly visited—and as a car enthusiast, I’ve been to far more dealerships than the average buyer. The store manager, Kia (if I’m spelling his name correctly), was the primary reason for this review. To be clear, we were not window shopping. We knew exactly what we were looking for and were fully prepared to purchase the right vehicle. We are currently in the market for either a Ford F-250/350 or a GMC Sierra 2500/3500HD Denali Ultimate, which led us to visit this dealership. We visited twice. On our first visit, we asked to see a few trucks. The salesperson was polite enough, but he knew very little about the vehicles and repeatedly relied on his phone to answer basic questions—information we could have looked up ourselves. More notably, we were never offered a test drive. By comparison, the GMC dealership down the street had us behind the wheel within ten minutes of arriving. We returned a second time after being referred to a different salesperson. This experience started off much better. We were finally able to test drive a truck, and the salesperson was professional and courteous. However, the information we received about the vehicle quickly became questionable. We were told that a 2025 F-350 King Ranch with approximately 4,600 miles had been repossessed after the previous owner installed roughly $15,000 worth of upgrades. The truck is currently advertised as “NEW.” Naturally, this raised concerns because if the vehicle had been previously registered to an owner, it would not typically qualify as new under California law. We were then handed off to the sales manager, Kia, to discuss pricing. From the moment he approached us, his demeanor was unnecessarily aggressive. During our conversation, we asked about the mileage and were then given an entirely different explanation. We were told the truck had actually been stolen from the dealership and later recovered. Kia claimed the dealership had reimbursed the individual responsible for the upgrades. That explanation made little sense. According to him, the person who made the modifications was never the registered owner, the truck had been stolen, and the responsible party for the upgrades, THE THIEF, was directly reimbursed $15,000 for the upgrades by the dealer. The story simply did not add up. Regardless, we attempted to move the conversation forward and discuss pricing. Given that the truck has 4,600 miles, visible cosmetic issues, and a highly unusual history, we asked what any reasonable buyer would ask: whether there was flexibility on the MSRP. That question seemed to trigger an immediate and disproportionate reaction. Kia became visibly upset and began raising his voice. We were trying to have a straightforward discussion about depreciation and value. At no point did we make an unreasonable offer. In fact, he abruptly stated that he wasn’t going to sell the truck for $80,000—a number neither of us had ever mentioned. He then shook our hands and walked away from the conversation. I briefly pointed out that the mileage, theft history, and cosmetic imperfections made it difficult to justify full MSRP. That only seemed to anger him further. As we walked back to our vehicle, we observed him complaining about us to his sales staff. He specifically mentioned that we had pointed out the peeling vinyl on the running boards. Of course we did. If a vehicle is being marketed and priced as new, why wouldn’t a buyer mention visible cosmetic defects along with the other concerns? Complete unprofessionalism- throwing a tantrum with his sales guys. The unfortunate reality is that Kia has neither the temperament nor the professionalism that customers should expect from someone in a management role. I’ve spent most of my life purchasing imports, but my husband wanted a truck, which is what brought us here. What surprised me most was not the vehicle itself, but how poorly the dealership was managed and how differently we were More

Love the mobile service, very convenient. Always prompt to reply to calls and texts. Very thorough. Always prompt to reply to calls and texts. Very thorough. More

Helpful and communicated options well so that I could understand what I was getting into understand what I was getting into More

Richard he is great asset for this company and very helpful as a consultant, the transmission specialist/mechanic did a very good job in our mustang. The only thing I wasn’t happy too much it’s that it helpful as a consultant, the transmission specialist/mechanic did a very good job in our mustang. The only thing I wasn’t happy too much it’s that it took over a month to get fix and I understand the parts didn’t get tu the dealer sooner, but once parts arrived mechanics did good job and car it’s running smoother then before. More