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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,209 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,209 Reviews of Norm Reeves Ford Superstore

January 27, 2025

The staff was helpful and efficient. They worked well with the dealer that I purchased the car from More

by chewylvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Rivera , Tony Ybarra
Jan 27, 2025 -

Norm Reeves Ford Superstore responded

We're pleased that you had such a satisfying experience at our dealership! Thank you for stopping by, and we hope to serve you again. If you're looking for convenience, try out our pickup and delivery services.

January 26, 2025

They worked the deal with me over the phone … and waited for me to get off work … as soon I walked in Fabian had everything ready for me… he explained and walked me thru everything … I would purchase anoth More

by Rafmoon03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian
Jan 27, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford! It sounds like it went swimmingly, and you could trust Fabian to make sure you could jump behind the wheel as soon as you reached our dealership. Thanks so much, and feel free to schedule your first service appointment online!

January 22, 2025

Will get the job done just have to be patient. There is a park down the street where you can get a good workout in. Also the car wash at the end is always nice. More

by Antonio Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Lopez
Jan 22, 2025 -

Norm Reeves Ford Superstore responded

We're glad that you found a nice place to wait for your Ford while it's been serviced, Antonio! We appreciate your patience, and thank you for the positive feedback. The car wash is the final touch for any service visit, and we hope that you love how your car looks and runs. We welcome you to return at any time!

January 05, 2025

Excellent customer service. Robert Bouls showed professionalism and lots of patience. I would definitely recommend this dealership. More

by Lidia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bouls
Jan 06, 2025 -

Norm Reeves Ford Superstore responded

We wish you the best of luck with your new Ford, Lidia! Robert demonstrated the kind of service we expect our team to provide when customers like you are buying a car. We will be happy to serve any of your friends and family if they choose our dealership. Thanks so much for the recommendation and stopping by! See you next time!

January 05, 2025

Very pleasant and easy to work with and no pressure on purchases and add-ons by dealer. More

by Dan Wei
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damali Cervantes and AJ
Jan 06, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford, Dan! It sounds like the process was relaxed and carefree, and we're happy that was what was delivered. If you ever do need accessories, just let us know. Otherwise, we look forward to serving you again during a service appointment. Thank you!

January 04, 2025

DeAngelo (Sales) provided outstanding service throughout the entire process. From my first call to confirm the availability of the Mustang Mach-E Premium through completion of the deal, DeAngelo was profess More

by Lyn
Recommend Dealer
Yes
Employees Worked With
DeAngelo D. and Hugo M.
Jan 06, 2025 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford Mustang Mach-E, Lyn! How exciting to be able to get behind the wheel and enjoy the 10-speaker B&O Sound System while you traverse the roads. We're happy that DeAngelo walked you through each step yet didn't linger too long, and that Hugo quickly put together a satisfying finance plan. Thanks for making the trip and giving us your business! If you're in town again, please stop by.

January 03, 2025

I've been purchasing/leasing vehicles for almost 30 years and Norm Reeves provided one of the easiest and efficient ways to drive off in a new vehicle. The team was timely, professional and an absolute joy More

by iricardorivera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine (sales), Shon (Sales Manager) and Kevin (Finance), Kevan Juergens
Jan 03, 2025 -

Norm Reeves Ford Superstore responded

From a car-shopping veteran like yourself, this review is extremely flattering! Jasmine really demonstrated the type of customer service we wish each customer to enjoy. Thanks, too, for the praise for Shon and Kevin! When you're ready for your first service visit, we're available to help. You can book an appointment online! Congratulations on your new ride!

January 03, 2025

The best service friendly courteous I will recommend been coming here for the last 15 years Great service More

by J.rangel39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy crystal lopez
Jan 03, 2025 -

Norm Reeves Ford Superstore responded

We appreciate your loyalty of 15 years! This means that we're doing something right, and we're happy that you're satisfied with the service that your Ford has been receiving. If you need anything else or have any questions, feel free to reach out. Don't forget to review our service specials, too! Thank you!

December 14, 2024

Norm Reeves (Ford/Lincoln) of Cerritos is just the best. Francisco Bretado in the Service Dept is extremely helpful and knowledgeable. Francisco makes sure everything goes smoothly and as promised. I hav More

by Janice Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Bretado
Dec 16, 2024 -

Norm Reeves Ford Superstore responded

Your loyalty flatters us, Janice, and we're glad that you've been satisfied with the Lincoln Corsairs you've purchased! Sounds like Francisco is a part of that longevity in helping your Lincoln SUVs run so well. Thank you for sharing, and we hope to be serving you for many years to come!

December 08, 2024

Borna was super helpful and willing to work with me and my budget to get the car I desired. I was in and out very quickly! More

by Melissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Borna
Dec 09, 2024 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford, Melissa! We’re so glad Borna made the process easy and enjoyable for you, incorporating your budget. We look forward to seeing you for your first service visit. Thank you!

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