Nissani Bros. Chevrolet

This dealership sucks Manager named Tony is a crook. I wish I never stepped a foot into this dealership. They sold me a car that was damaged and they wont repair. Manager named Tony is a crook. I wish I never stepped a foot into this dealership. They sold me a car that was damaged and they wont repair. I will be filing a complaint with BBB More

Lots of Bait-and-Switch in their sales technique Went to the dealer to buy a new Chevy. Floor sales guy wouldn't give us anything in writing about the price of any of the particular cars we looked a Went to the dealer to buy a new Chevy. Floor sales guy wouldn't give us anything in writing about the price of any of the particular cars we looked at, so we left. On Memorial Day, their web site advertised a sale: price for the car about $6k below MSRP, and then another $6.5k in GM incentives, which was the lowest price I had seen for the car with the features we wanted. I called to verify the price, got confirmation from a different floor sales guy that they would sell that particular car for the price listed on their own web site, and then we drove back to the dealership for the second time in as many days. Arrived at the dealership, and was told that even though it wasn't listed on the web, the dealership had supposedly put $1700 worth of add-ons to the car and we would have to pay for them if we wanted that particular car (add-ons weren't listed on either the web page or the car's window sticker). After finding the sales associated who promised us the as-advertised price on the phone, they finally agreed to sell us the car at the advertised price without paying for the add-ons (and this only after they tried to 'split the costs' with us). Sat down and started doing the paperwork to buy the car. Manger Mark came over and told us that of the $6500 in GM rebates quoted on the web price, $1500 of them were a loyalty program available only to previous GM car owners, which we weren't, and that he'd have to add $1500 back on to the price of the car. I went back to Nissani's own web page, looked up all the GM rebates, and saw that the loyalty rebate was an *extra* $1500 incentive beyond the $6500 they had mentioned in their own ad. After much arguing, Mark agreed that he didn't need to add $1500 to the price of the car. Finally went to meet with the finance person to close the deal, but when we got there, the price suddenly had increased by $400 over what was on the web page. Finance person called Mark the manager back in, and he said "Oh, didn't I tell you that we'd at least have to charge you our cost for the dealer-installed options, which were $400?" By this point we were furious, and despite having spent over an hour in the dealership doing paperwork, we were ready to walk out. As we were doing so, Mark the manager relented and finally agreed to sell us the car at the price that was advertised on their own web page. We ended up with the car we wanted at the price we expected, but the whole experience was every bit of the 'slimy-car-salesman' trying to squeeze us for every last penny. Definitely would not buy from this dealership again. More

horrible customer service after the sale Don't buy from this business. I got an ok deal on a car from them, but getting service from them absolutely stinks. They had me come back to install Don't buy from this business. I got an ok deal on a car from them, but getting service from them absolutely stinks. They had me come back to install the security device (SWA), said it would take 1.5 hours. It took 3. Much worse though they didn't transfer ownership with the SWA. I have called them 5 times to try to get this fixed, was on hold 20-30 minutes each time, then told someone would call me back and they never did. Obviously all there staff are out selling cars, and no one is taking care the customers after the sale. More

False advertising Dealership advertised their 2017 used Chevy Cruze for $14,888.00. This price was confirmed over the phone and before I took a test drive. Dealer obtai Dealership advertised their 2017 used Chevy Cruze for $14,888.00. This price was confirmed over the phone and before I took a test drive. Dealer obtained my personal and insurance info and ran my credit which is excellent. After waiting for about 45 minutes, the manager approached me and said the price is about $4,000.00 more than advertised. They offered me to see if there is another car I might like, saying the price was a mistake. After an argument, I left the dealership without a car. While on my way home, I received a text message telling me that the dealership is willing to give me the car for $15,513.00 plus tax. I did not take their new offer as it was above their advertised price. This must be the way this establishment lures customers in and then tries to get more money than what they advertise. More

Buyer and Seller Beware Nissani Bros. Chevrolet of Culver City is the car dealership that gives car dealers the horrible reputation they have. Seriously. If you read the nega Nissani Bros. Chevrolet of Culver City is the car dealership that gives car dealers the horrible reputation they have. Seriously. If you read the negative reviews here and still do business there, you will have no one to blame but yourself. If only I had taken the time to research them, as I usually do, I could have avoided my experience. Everyone there lies -- if not directly, they know the information they are passing on to you is a lie. I had never sold a car to a dealer before. When I was told Nissani would receive my title from MINI, and I the balance of the sales price, in two weeks, I believed them. When I started calling after 2 weeks, the lies continued, including, from the General Sales Manager, through my young associate, that they had indeed received the title after two weeks. To the best of my knowledge, after talking to MINI Financial, Nissani did not receive it for 2 months. Young associate said GSM would call me that afternoon. He never did. Young associate stopped responding to my calls and texts. I left messages for the GSM. He never responded. I was told the young associate was no longer with the company, the first of two contacts who ceased to be with the company. When I finally confirmed that Nissani had the title, though I had said from the start that I wanted to pick up the check in person, I was ACTUALLY TOLD that the check was in the mail. (Somehow that check has never reached me.) After a week, when I was out of town, I said my wife would be in on Monday morning and if she was not paid I would file a fraud complaint. My wife asked for the GSM. She was told he was not in, though the man who brought the check to her, by her description to me, was the GSM. My wife is more forgiving than I and actually offered her hand. He declined to shake it. But before presenting the check, he ACTUALLY MADE THE JOKE that they would have to set up a payment plan with us because he had spent our money on his vacation. I received the balance of the sale price 3 months after the sale. True story, ladies and gentlemen. Buyer and seller beware. More

Great service While I am super happy with the car the whole wrap up of the deal was difficult. But, this can happen anywhere and it is all about how they solved While I am super happy with the car the whole wrap up of the deal was difficult. But, this can happen anywhere and it is all about how they solved it in the end. After the some discussions with Mark (the sales manager) and Mr. Derik Motevosian (sales director) we solved the issue to our mutual satisfaction. Professional and friendly ! More

Outstanding Service I was greeted as soon as I stepped one foot out of my old car. Christy A. showed me the cars on the lot offered me a test drive( in which I refused) a I was greeted as soon as I stepped one foot out of my old car. Christy A. showed me the cars on the lot offered me a test drive( in which I refused) and I told him the one I wanted he said let's get you your new car. I'm driving my stylish 2018 Malibu that I Love. Thanks to Nissani Bros Chevrolet👍🏽👍🏽 More

Paul Cha is the most transparent car guy I've ever done busi I e-mailed quite a few dealerships in Southern California looking for a specific vehicle. Of more than 20 dealers, Paul Cha at Nissani Bros Chevrolet I e-mailed quite a few dealerships in Southern California looking for a specific vehicle. Of more than 20 dealers, Paul Cha at Nissani Bros Chevrolet read my request, respected my time, made me a great deal, prepared the paperwork and the car was ready when I asked. I was in and out in 15 minutes (I asked for 30 minutes or less). The most straight forward deal I've done in a long time. My experience was so positive that we bought another car from Paul this week. No need to shop when people do business in a respectful professional way. 5 stars!!! More

Veronica was exceptional My husband and I have had some bad car buying experiences in the past, to the point where I dread going to the dealerships. I went in to meet with Ver My husband and I have had some bad car buying experiences in the past, to the point where I dread going to the dealerships. I went in to meet with Veronica, who was the nicest, most efficient, and knowledgeable sales person I have ever dealt with. She truly went above and beyond to make the experience not only as painless as possible, but also quite pleasant! Even after our purchase, she has helped me schedule service and with any follow-up questions I had. Mar in the finance department was equally as awesome! More

My service was fast, friendly, easy to get done. My car was on recall and I was sent an e-mail and text to remind me to bring the car in for the service when I got there it was a very nice experience My car was on recall and I was sent an e-mail and text to remind me to bring the car in for the service when I got there it was a very nice experience from drop off to pick up. More