Nissan of Troy

I came back to this dealership after purchasing a car from them 11 years ago (which was an exceptional car and purchase experience) and through an Internet referral from my insurance company. I asked for from them 11 years ago (which was an exceptional car and purchase experience) and through an Internet referral from my insurance company. I asked for a complete sales invoice from Matt Gabbard (sales rep) before showing up to purchase the car after initial visit, several email exchanges and providing a $500 deposit. Matt promised to send one by fax but ended up only sending a partial response by email. I purchased the car (2009 Passat Wagon) on April 21 and I'm still waiting for two issues to be resolved that they promised multiple times to check into. 1. When completing the final paperwork asked for documentation showing that I had the two year extended warranty I paid for. Che Shaydak (financial manager) and sales rep told me the car's recent service record would document that the car had been serviced sufficiently to qualify it for sale as a CPO vehicle and the two year extended warranty. I was told multiple times by sales rep that this would be sent - nothing received yet. 2. When I got the car home I noticed the cargo screen cover was missing - a standard item on this car. I was initially told the car was sold "as is" even though though it is a certified pre-owned vehicle. Told them this was not acceptable given the item would cost me $400 to replace and I paid $20,000 for the car. Sales rep promised to check on finding one for me but never got back to me. Conveyed my concerns to Bob White (pre-owned sales manager) three times but no response yet. Bottom line: Get everything on paper first before signing anything and take any used car to a mechanic for an independent inspection before purchasing. UPDATE: Shared my concerns my insurance company who related my concerns to ZAG. Was put in touch with Mike Massamino at the dealership who eventually resolved my concerns. Would still have reservations about going back to this dealership. More

I have leased three vehicles from Suburban VW and the reason that I keep coming back to this dealership even though I have some closer to me is MacGregor Brown. He always goes above and beyond to help. reason that I keep coming back to this dealership even though I have some closer to me is MacGregor Brown. He always goes above and beyond to help. They have the best deals that I have found in the state and will match competitor pricing. Ask for MaGregor More

Michael Demas was a great salesman, and worked very hard to get me the best deal he could. He was very knowledgeable about the vehicle and showed me all the features like the fold-down seats, keyless entry to get me the best deal he could. He was very knowledgeable about the vehicle and showed me all the features like the fold-down seats, keyless entry and push-button start, etc. Even though he is normally a new sales representative, when we decided to go with a used car he stayed with us and did everything necessary to get the job done, including staying an hour and a half after closing. Best of all, he was very open and friendly and did not appear pushy or use pressure at all. This dealership will definitely get my repeat business. More

I bought a new Mazda CX-9 from here. the sales agent Steve was very helpful and he actually understood my requirements. i have been to othere dealerships and frankly they dont care for what you think. B Steve was very helpful and he actually understood my requirements. i have been to othere dealerships and frankly they dont care for what you think. But steve was not like that. he was a very down to earth guy and help me in deciding the vehicle. ever since i am enjoying my new vehicle. also they gave me a fair price on my trade-in vehicle. More

My experience with Suburban Nissan of Troy was incredible. I didn't think they would be able to give me everything I wanted in a car for the short slot time I gave them but they proved me wrong. incredible. I didn't think they would be able to give me everything I wanted in a car for the short slot time I gave them but they proved me wrong. I was happy with the service provided and how patient everyone was with how undecisive I was at times. I am happy with my purchase and Would love to go back anytime for service for me car. More

Mr.Davis was very customer oriented, and made me well aware of all the services that the dealership offered. He seemed very knowledgable about the cars I was looking at and explained the features of the aware of all the services that the dealership offered. He seemed very knowledgable about the cars I was looking at and explained the features of the vehicle during the test drive. The showroom was very comfortable and the other employees seemed very friendly, always greeting me when I came in the door. Thank you,Dante Davis I love my BMW!!!! More

Mr. Demas walked us through the process, answering all questions. Very helpfull and knows his business pretty well. Made us feel comfortable and wellcome. Very patient and diligent. The information given questions. Very helpfull and knows his business pretty well. Made us feel comfortable and wellcome. Very patient and diligent. The information given to us was extense and clear, no details missing. We are ready to buy our second car with them! More

I was very pleased with the service and the courtesy extended to me at this dealership. Steve was very helpful and anwered all my questions thoroughly. Overall this was a very good experience. I would extended to me at this dealership. Steve was very helpful and anwered all my questions thoroughly. Overall this was a very good experience. I would recommend this dealership to anyone interested in purchasing a new Mazda. More

I was very impressed, as was my daughter, with the attention Dante Davis gave to us. Kendal did some research on the computer, and the 2008 FORD Escape was her wish. It was our first stop and our last attention Dante Davis gave to us. Kendal did some research on the computer, and the 2008 FORD Escape was her wish. It was our first stop and our last. Dante knew who was paying and who was going to be Happy. He asked the right questions, and was quick to respond. 4-days on the Job, and he got his tie clipped by Kendal. His Manger, Yancy Cobb, was also very helpful. But, he let Dante do his Job. I think Kendal and myself were a good experience for Dante. The three of us made this an enjoyable experience. Kendal is very very Happy. Just need to know how to get that SMILE off her face. But, Why!!! Finance asked the questions he needed to ask, but, no HIGH Pressure for added services. I will defintely recommend Surburan Nissan to others, and also return for future business. Thank you all! More

Mike is an outstanding salesman. He listened to my requirements, did not try to push me into something I did not want - really took the time to talk me through options, payments, etc. Mike is, by far requirements, did not try to push me into something I did not want - really took the time to talk me through options, payments, etc. Mike is, by far, the best salesman I have ever dealt with in buying a car. I would highly recommend him. More