Nissan of Troy

VW offers with their 3 years, 36000 miles "Carefree" maintenance program, a free 90 days courtesy check up, and 3 free schedule maintenance visits, one per 10k miles. When my 90 days was alm "Carefree" maintenance program, a free 90 days courtesy check up, and 3 free schedule maintenance visits, one per 10k miles. When my 90 days was almost up for my 2011 GTI, I booked an appointment with the Suburban VW of Troy's Service for a 90 days check up, note that I bought the car here, and was pretty happy with their helpful sales staff. The scheduling was fine and got a date that works fine for me. Upon arrival of that day I bring my car to the dealership. The service adviser who I don't know the name, took the key, and checked the mileage. Then promptly returned the key to me. He said that the 90 days inspection has a mileage limit of 3000 miles, and my car at which point had 4500 miles and was over the limit and thus not eligible for the check up. Not knowing the program in detail, but feeling a bit fishy about his claim, I left the dealership. Upon checking on VW.com, the program clearly notes on the site that the program is for cars before 90days or 6000 miles, not 3000 miles. This kind of either ignorant(bad) or deceiving(worse) service adviser is infuriating to a customer who decided to take a chance with VW despite knowing their not-so-stellar record for reliable cars. Fortunately there is another VW dealer in the area who was happy to honor the check up, and have since become my dealer of choice for service visit(one Courtesy check up, one TSB claim, and one schedule maintenance with them now). More

Buying a Mazda through this dealership was really an enjoyable experience. People were honest, available, unobtrusive, and helpful. At no point in time, from first contact to phone calls to buying the c enjoyable experience. People were honest, available, unobtrusive, and helpful. At no point in time, from first contact to phone calls to buying the car after hours, I felt rushed or talked into a buying decision. Which is not what I can say for some other dealers I contacted. People in other dealerships (regardless of car brand) were generally nice, but I must say some of the other dealers' phone calls were intimidating, to say the least. Which is why I was sincerely impressed with the experience that Roger O., Steve E. and Matt V. created for us. Roger went out of his way to give me the best possible price and make everything, from initial contact to car pickup, convenient. The car I initially inquired about was sold by the time I got there, but Roger arranged for another car (in a color I actually liked better) to wait for me at the time of my visit. Steve was very patient and took his time to explain what there is to know about the car and related services. Matt answered all our financing and warranty-related questions thoroughly and closed the deal quickly. It is rare to walk out of a business today and know that you have actually made friends! If your next car is a Mazda, do yourself a favor and visit this dealership. I am confident that you won't be disappointed. Anton More

Robert Sammons was wonderful to work with. He was professional, friendly, and fair. I highly recommend Robert to anyone looking to buy a used vehicle. professional, friendly, and fair. I highly recommend Robert to anyone looking to buy a used vehicle. More

My salesman Dante was friendly and knowlegable throughout the process he put me in a vehicle that was affordable and fit my buget and needs. John, the used car manager was very accomadating in ensuring that the process he put me in a vehicle that was affordable and fit my buget and needs. John, the used car manager was very accomadating in ensuring that inadverdent cost were eliminated and timely. These guys are great, I would recommend them in a heartbeat! More

I have wanted a Beetle ever since I could drive. Recently my husband and I purchased a preowned VW Bug and the experience was everything I'd hoped for and more. Rob, our salesman, was very helpful and friend my husband and I purchased a preowned VW Bug and the experience was everything I'd hoped for and more. Rob, our salesman, was very helpful and friendly. It felt as if we were buying a car from an old friend, rather than a total stranger at a dealership we had never been to before. My only negative critizism would be the wait time. But I have to say, it was all worth it, in the end. I would reccomend this dealership to anyone looking to buy a car. More

I found a car that I liked on my own and decided to go back to Dante because my initial impression of him was laid back and respectful. My first impression couldn't have been farther off. As the sale we back to Dante because my initial impression of him was laid back and respectful. My first impression couldn't have been farther off. As the sale went on he got exceedingly aggressive with me and the situation became very unprofessional to say the least. He hassled me for choosing my personal credit union for financing, even after the check was presented. This lead to more arguing (with my friend and myself) while waiting for the finance associate. We had to excuse ourselves to the waiting room until it was time to sign the paperwork. I almost withdrew my sale with Dante and gave it to the more polite salesman. The used car manager seemed to dismiss his negative actions. By the end of it I was just happy to have my car and get out of that building. I would NOT recommend doing business with Mr. Davis. -Tanda More

In less than 5 days, I had a quote, test drove the vehicle and was on the road in my new Altima. I was not looking forward to the car shopping experience, but Scott and everyone at the dealership made vehicle and was on the road in my new Altima. I was not looking forward to the car shopping experience, but Scott and everyone at the dealership made it hassle and stress-free. More

OUR SALES PERSON, DANTE DAVIS, WAS VERY RESPONSIVE TO OUR NEEDS. THE VEHICLE WAS WASHED, CLEANED, AND GASED AT OUR REQUEST BEFORE OUR TEST DRIVE. THE "GIVE AND TAKE" DURING THE PURCHASE WAS RESPECTFUL AND SO NEEDS. THE VEHICLE WAS WASHED, CLEANED, AND GASED AT OUR REQUEST BEFORE OUR TEST DRIVE. THE "GIVE AND TAKE" DURING THE PURCHASE WAS RESPECTFUL AND SOMEWHAT ENJOYABLE; EVEN THOUGH HE WAS ALSO WORKING ON "SEALING THE DEAL" WITH 2 OR 3 OTHER CUSTOMERS. HE EVEN FOUND TIME TO BRING US PIZZA AND DRINK. HIS FOLLOW UP WAS JUST AS SINCERE AS BEFORE THE SIGNING OF THE PURCHASE AGREEMENT. REMARKABLE ! I PLAN ON UP-DATING THIS RESPONSE AFTER I HAVE SOME WARR. WORK COMPLETED ON ANOTHER VW I BOUGHT AT ANOTHER DEALER. FINALLY, WHAT IS ALSO IMPORTANT IS THAT I OBSERVED HOW OTHER BUYERS WERE BEING TREATED, AND I CAN HONESTLY SAY THAT THEY SEEMED TO GET THE SAME CARE (EVEN WHEN THE BARGAINING GOT ROUGH). THEY ARE DEFINITELY WORTH A TRY. More

Great service, friendly staff, good prices. I did not feel rushed to buy anything, and was offered something to drink the whole the I was purchasing a car. It was an easy process buying a car from this d feel rushed to buy anything, and was offered something to drink the whole the I was purchasing a car. It was an easy process buying a car from this dealership, and would definitely buy another car from this dealership. More

Yancy Cobb and Bryan Whigam went above an beyond to help me with my lease. I can't thank them enough for the personal attention they provided. I felt comfortable and truly trusted that they were listening t me with my lease. I can't thank them enough for the personal attention they provided. I felt comfortable and truly trusted that they were listening to what would work for me and my budget. I would highly recommend working with them for your next Nissan experience. More