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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,208 Reviews
Call Service Center (310) 536-4000

2,208 Reviews of Nissan of South Bay - Service Center

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January 02, 2025

Good customer service and any question in a politeful respectful way they also were very helpful More

by jesusgarcia060395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

Richard was very professional; he did a good job. He got me out very quickly. More

by ROLISA4521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

The team needs training in customer service and greeting customers. I had to go inside because a service advisor never came out. I made an appointment and was not someone who just came in. I had to follow u More

by MANTID_OPOSSUM.0C
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Neysan Sassani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Nissan of Torrance responded

Hello, thank you for telling us about your recent experience. We will use your feedback to coach our team as we 100% agree with you. Thank you once again for your feedback and look forward to being of better service to you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 02, 2025

The service I got by the whole team was great. Adrian was awesome - I will definitely look to connect with him in the future. More

by Bstu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 01, 2025

Service was great and the staff is friendly and helpful. Thanks for helping me keep my car in great working order. More

by ISENGAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 31, 2024

Great friendly service. Jimmy was helpful and took the time to educate me about rats living in the engine compartment. More

by CARLOS RAYGOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Nissan of Torrance responded

Hi Carlos, thank you for the high star rating and the positive comments. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 30, 2024

Terrible communication coupled by awful customer service. Long wait times even with a supposed "reservation ". More

by Cfos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Nissan of Torrance responded

Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (310) 536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 29, 2024

Les dije que mi unido de mi carro no funciona y no lo arreglan bien sigue igual More

by ISRAELLUNA825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 01, 2025 -

Nissan of Torrance responded

Hola Israel, estamos decepcionados de saber que aun esta experimentando problemas y nos gustaria tener la oportunidad de discutirlo mas a fondo. No pudimos encontrarlo en nuestra base de datos con el nombre de usuario en la resena, por favor, comuniquese con nuestro gerente de servicio a la brevedad posible. Atentamente, Elizabeth Reyes Gerente de Relaciones al Cliente

December 28, 2024

Some people in there are rude and lack empathy. No clear explanation on why issue happened More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not going to put names, I don’t need retailiation
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Jan 01, 2025 -

Nissan of Torrance responded

Hello, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Nissan Of Torrance (310) 536-4000

December 27, 2024

Capri was great! Service was fantastic. She told me about all the work I needed. I need brakes. More

by DWITGHT.WILRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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