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Nissan of Torrance

Torrance, CA

4.4
2,383 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,383 reviews

March 24, 2023

Ok, did not complete recalls, wish the team was more knowledgeable and gave better information. More

by RB10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your sincere review. We would like to further discuss this with you as our goal is to provide top quality service and falling short of that is unacceptable. There has to be an explanation as to why the recalls weren't completed during your visit. Unfortunately, based on your username I can't find you in our database. Please contact us at 310-536-4000 x2249 or x2225 to further discuss. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 23, 2023

I've been going to Nissan of Torrance for some time now and everytime I go I experience the best service possible from Manny who takes care of me whenever I have anything wrong with my car. I always will More

by BRIDGETCGRANT20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Jun 13, 2023 -

Nissan of Torrance responded

Hello Bridget, we're glad to hear we delivered such a great experience. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 23, 2023

Every single time that I have visited this dealership somebody always greets me in a timely manner. Service is always prompt, and should there be an expected delay, I am always informed ahead of time. C More

by Gee310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 22, 2023

Very professional and honest except for Mendez Jones requires lots of training in how to deal with customers, how to respect and be ethical to customers and more efficient in returning customer calls More

by sigman88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandez Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! As for Mandez, we will take this opportunity to coach him. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 21, 2023

My service rep Rick was great. They inspected the car quickly, communicated the repairs and then had the car repaired quickly. I was very happy. More

by BENNETT268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Nissan of Torrance responded

Hi Bennett, thank you so much for your positive comments about Nissan of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 20, 2023

Solid assistance and interaction with the service coordinators, however risks related to service (transmission fluid replacement) were not outlined by Service coordinator. In this case the transmiss More

by townsend924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review. We hope to be of service to you again in the future. Best wishes, Nissan Of Torrance

March 19, 2023

Not worth, long time, not copleted work. Not recomendable to come for services in here More

by JJRODMAR2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at 310-536-4000 x2249 or x2225, you can also email us at ereyes@ntnissan.com. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 18, 2023

Very friendly and courtesy. While I waiting for my car to be finished, the service rep made sure I had a coffee and / or water to drink !! More

by martinjcharles54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! We are happy you enjoyed the hospitality. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 18, 2023

Dealership is too crowded and there’s no parking. When I dropped my car off, I waited at least 5 minutes while staff sat around talking. Rude. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paloma Buenrostro
Jun 13, 2023 -

Nissan of Torrance responded

Hello Steven, I would like to get some more details about your experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (310) 536-4000 x2249 or x2225 so we can work towards a resolution. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 18, 2023

Our service advisor, Paloma Buenrostro was very helpful, and clearly offered options and advice regarding our questions. Service was completed in a timely manner. Thank you. More

by PMAUTNER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma Buenrostro
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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