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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
2,327 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,327 reviews

May 14, 2023

Good follow up from Chris. Took a couple of trips to fix problem with air conditioning. Provided transportation home and back to get car, which was done with ease. So far, my c More

by lwatkins510
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! We are glad to hear the issue with your AC has finally been resolved. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 12, 2023

I like to do maintenance for my car there. All the employees are very kind and helpful More

by Fady Awad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
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Jun 13, 2023 -

Nissan of Torrance responded

Hello Fady, we are so happy to read such a great review about Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 09, 2023

They will work really hard to resolve any concerns you may have about your service... More

by Wonda
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Hello Wonda, we are so happy to read such a great review about Nissan of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 08, 2023

The service person (Paloma) was polite, communicative and had my best interest in mind. I brought it in for a recall and she found another recall issue that needed to be dealt with, which she did. It was a More

by JIMSTAROPOULOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo, Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 08, 2023

The Most Friendliest and customer friendliest environment! They ensure all we need is taken care of! We went in to return a lease and ended up buying the new Nissan Frontier SV. At the time, I wa More

by Kevin Holmes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerardo Torres, Cesar Bautista, Aliza Melendez, Jesus Rosales, Yvonne Castillo, Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Hello Kevin, congratulations on your brand-new Nissan Frontier and welcome to the Nissan of Torrance family! We are so glad that we were able to go above and beyond your expectations! If there's anything further we can do for you, we are happy to help! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 03, 2023

I was not happy with my recent service visit! It took 6 hours to tell me they needed to replace my radio and no updates! More

by JACKIEMROCH59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mandez Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Castillo, Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Jackiemroch59, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (310) 536-4000 x2249 or 2225. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2023

Nissan of Torrance treats people nicely and they offered a good service. And the service it’s very fast More

by FRANKIEGO93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz, Yvonne Castillo, Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Frankie, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2023

Yvonne was wonderful. However, I have continued to have major issues with my 2020 Nissan armada. I am currently working with Nissan consumer affairs to get some resolution More

by TMACANU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Castillo, Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your sincere feedback. I did speak with Yvonne and Chris regarding your recent visit. They both explained that you had checked in early for your appointment; however, the customer that Chris assisted before you did have an earlier appointment set up. We know you had waited prior to that customer arriving, but you were scheduled in later. Chris should have been professional in his response and explained the situation to you. We can assure you that we do not find his behavior acceptable and have addressed your experience with Chris and his Manager. I am glad Yvonne was able to provide a positive experience. Nissan Consumer affairs did get in contact with Yvonne regarding your vehicle concerns, they will be scheduling you back to have your vehicle checked again. Thank you once again for your feedback and apologize for your encounter with Chris. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2023

Was told 1st 2 years of maintenance were covered, free of charge. Then was charged an excruciating amount when it was time to pick up my car after maintenance was performed. More

by That Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Eric, thank you for taking the time to provide this feedback. We do apologize for any misunderstandings. As previously discussed, I did look into this, and you did get 2 years of complimentary oil changes for the equivalent of 4 oil changes within that 2-year period. You should have received an oil change booklet with 4 free oil change coupons during the purchase of your vehicle. The services you recently had done, are dealer recommended services based on miles or year of your vehicle. You did purchase a Nissan preferred warranty which does cover some repairs, but none of which were covered during your most recent visit. If you wish to further discuss I would be happy to. Please contact me at 310-536-4000 x2249. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 29, 2023

I am satisfied with the professional maintenance persons that works on my vehicle at Nissan More

by MARCELVIAREYNOLDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hi Marcelvia, thank you so much for your positive comments about Nissan of Torrance! We are so happy to hear that our team was professional and provided a satisfactory experience. We look forward to your next visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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