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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
2,324 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,324 reviews

June 28, 2023

Poor customer service, advisor didn’t seem to know what she was doing, inconsiderate of my time, told me she sent photos for claim when they didn’t have the photos, wasted my time and called the wrong warr More

by DANIELLEDOUMAR
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Alisa
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Jul 02, 2023 -

Nissan of Torrance responded

Hi Danielle, we regret to hear that your recent experience was anything less than exceptional. I did further research and after speaking with Alisa and reading the text thread between both of you, I see that there were multiple extended warranties that you had her contact. When you initially dropped off your vehicle none of the extended warranty information was provided as you didn't have it with you. We understand that all of this played a role in the delay. Based on the text thread Alisa communicated every step of the way and provided you with a rental while your vehicle was in our repair shop. When dealing with extended warranties it can be tedious as they all have different processes to submit claims and we are usually on their time as the approvals come from them; therefore, can't move forward with ordering any part or moving forward with repairs. Alisa is still waiting for an approval for your torn seat. As soon as she does have the approval, she then will order your seat and call you to get you scheduled back in. We know this can be frustrating, but these are the steps we must take in order to repair your seats. In regard to the sticker, we apologize that it was overlooked. I will make this a topic of discussion at our next shop meeting to ensure our technicians are paying attention to detail. We can have the sticker mailed to you if you'd like; however, our Customer Care Center will also reach out to you when your vehicle is due for its next oil change Service. If you have any questions or concerns, please contact us at 310-536-4000 x2225 or x2249. Thank you for taking the time to provide this information. Kind Regards. Elizabeth Reyes Customer Relations Manager

June 27, 2023

The place was clean, workers were respectful, Yvonne got me in and out explain everything well , checked off things ensured me that coffee was available if needed! Would recommend More

by ONRITAYLOR90
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
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Jul 02, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 27, 2023

Richard is super thorough and to be honest I don’t want to deal with any other service representatives others than him. He give good feedback and updates on the job. The dealership has also been very helpf More

by SHANEMCCANN76
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2023 -

Nissan of Torrance responded

Hello Shane, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Please make sure you request Richard on your next visit; he is always happy to help. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 27, 2023

Always pleasant and helpful. Good recommendations for what I need and don’t need. I feel well looked after. More

by ronnaklinedinst
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2023 -

Nissan of Torrance responded

Hello, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 27, 2023

They assist me quickly and search for discounted ways . I felt comfortable asking questions and did not have to wait to pay. My car was clean and drove better. More

by ROXANNESHAW7275
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2023 -

Nissan of Torrance responded

Hello Roxanne, we are so happy to read such a great review about Nissan of Torrance! Reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 25, 2023

Richard was fine, But I feel Torrance gives you a hard time on trading in your car then Carson,Gardena or Downtown LA. More

by TANTAN1171
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mandez Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Castillo
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Jun 28, 2023 -

Nissan of Torrance responded

Hello, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 25, 2023

Jimmy the service rep was excelling, did everything thing I asked and had me out the door quickly More

by ADURAZO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy in service
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Jun 28, 2023 -

Nissan of Torrance responded

Hello Adurazo, we are so pleased you enjoyed your visit to Nissan of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 25, 2023

They try real hard to rip you off, and screw you over. They can not be trusted. More

by gcv767
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mia Young, Manny Villegas, Yvonne Castillo, Paloma Buenrostro
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Jun 28, 2023 -

Nissan of Torrance responded

Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (310) 536-4000 x2225 or x2249. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 24, 2023

This dealership is giving an awesome service to its customer. In my 6 years of having my car serviced, my purchase of another car from this dealership, everything is exceptional. I recommend people to More

by DRAGON16WESTWOOD
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Martinez, Eddie Rosas, Esteban Montorro
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Jun 27, 2023 -

Nissan of Torrance responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you for your loyalty toward Nissan of Torrance, we appreciate you! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 24, 2023

I wish they would have checked my tires and put air in them. For some reason my tires went low after I left More

by scskye
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Nissan of Torrance responded

Hello, thank you for telling us about your recent experience. Our technicians should be checking tire pressure and your visit should not have been the exception. I will make sure to bring this up at our next service shop meeting to ensure this is addressed. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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