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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
2,324 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,324 reviews

August 12, 2023

beware they are crooks did not do what you came in for and charged you for it More

by MARILIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Alisa Retunski
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Aug 16, 2023 -

Nissan of Torrance responded

Hello Marisela, we are truly disappointed to be reading this review, as there were 2 things you brought to our attention the refill of your windshield wiper fluid and the key fob recall. The windshield wiper fluid isn't something we charge our customers for nor is a recall, yet you were refunded over 1K although the rest of the work was completed and approved by you, and we only did this to appease you. We tried reaching out to you multiple times so that we can have our technician inspect the vehicle with you; however, you refused since you stated you couldn't trust us. Just like in any industry, we can make mistakes, but it is how you go about trying to make it right, and we did more than enough by refunding you your full paid amount for work that was approved and signed by you. We wish you the best of luck. Regards, Nissan of Torrance

August 12, 2023

Very professional and considerate! I was very pleased with my overall experience at the Nissan Torrance Dealership. I would recommend this place to anyone looking to purchase a vehicle More

by VONNE22G
Recommend Dealer
Yes
Employees Worked With
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Gonzalez
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Aug 16, 2023 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 11, 2023

Not sure I'm a fan of this particular location. Went to get a simple oil change (which took almost 4 1/2 hours on a slow day), and then a day later my e-brake light starts coming on and off. They a More

by TYTYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alisa Retunski
Report | Print
Aug 16, 2023 -

Nissan of Torrance responded

Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ereyes@ntnissan.com or call us at 310-536-4000 x2249 or x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 10, 2023

I thought she was very helpful and accessible She kept me in the loop of what was going on More

by rcm_1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Report | Print
Aug 13, 2023 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 07, 2023

I brought my 2016 Sentra in with a transmission problem (those crappy CVT designs). They replaced the transmission in a couple of days and Alisa was great. The car runs smooth now so all is good. Nice work More

by KNAKANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Report | Print
Aug 09, 2023 -

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 05, 2023

Great Service was provided and the work was done in a timely manner! Indeed Satisfied More

by stevehflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Alisa Retunski
Report | Print
Aug 09, 2023 -

Nissan of Torrance responded

Hello Steve, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Aug 09, 2023 -

stevehflores responded

My experience with Nissan of Torrance was amazing. The facility was clean. The employees were helpful and nice. Everyone I would walk by would tell me hello. Jimmy was my service advisor and he was polite and responsive to my concern with my Armada. He always kept me updated with the status of my vehicle. He also arranged for transportation to and from my house. Overall I would recommend this dealership over any other in the surrounding area.

August 05, 2023

Your Advisor needs improvement very badly not including Advisor House and the service department Manager More

by CEF1239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Alisa Retunski
Report | Print
Aug 09, 2023 -

Nissan of Torrance responded

Hello, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (310) 536-4000 x2249 or x2225 to speak to our manager directly. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 04, 2023

Great atmosphere, warm welcome very helpful associates. I will recommend family and friends to check out Nissan Torrance More

by IGPADILLA80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Please don't hesitate to reach out to us if there's anything more, we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 03, 2023

Alisa is a true asset to your company she always keeps us informed of what’s going on and finds a solution to any problems More

by MISHLERS815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Report | Print
Aug 07, 2023 -

Nissan of Torrance responded

Hello Lori, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We highly agree with you, Alisa is wonderful, and we are so happy to have her as part of our team. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 03, 2023

Very happy with my service I would highly recommend this dealership to all my friends More

by JAUREGUIJSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

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