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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
2,346 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,346 reviews

February 05, 2022

Manny Villegas is the guy to go to if you need an advisor. Been dealing with him for the past 3 years and he's been an excellent advisor. More

by Cnhauto4435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
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Mar 03, 2022 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Thank you again for leaving us this response! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 05, 2022

I loved working with Jose! He showed me exactly what I needed and helped me get the best deal for my trade in. Everyone was a pleasure to work with. I’ve had a Nissan from there since 2017 and the service More

by SHEGOD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2022 -

Nissan of Torrance responded

Hi Shegod, thank you so much for your positive comments about Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 05, 2022

I want to express the pleasure to be with you guys. Professional ,fast and helpful. More

by DBMCOSTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are happy you found our staff to be so supportive during your experience here. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 03, 2022

I learned service was not complete after picking car up. Very frustrating. Luckily I had a ride back home. More

by MYCIA.LEWIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hi Mycia.lewis, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 03, 2022

My service advisor provided exceptional customer service.He was understanding and kept me informed about the status of my car . More

by MARIANHAIRSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 03, 2022

It’s stressful when you have car trouble but Rick was helpful and communicated with me via text to keep me updated. Warm, friendly and honest service! More

by Martina Gin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Castillo
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Mar 03, 2022 -

Nissan of Torrance responded

Hi Martina, thank you so much for your positive comments about Nissan of Torrance! We are happy to pass along your comments to the team. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 03, 2022

Stated the wrong cost over the phone, lied about how the diagnostic fee is applied. More

by KIMSTEWART88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Rosas, Esteban Montorro, Yvonne Castillo
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Mar 03, 2022 -

Nissan of Torrance responded

Hi Kim, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (310) 536-4000. We look forward to hearing from you. Nissan of Torrance

February 02, 2022

Pleasant, comfortable interior. Once assigned a customer service rep. Paloma was pleasant, personable and professional More

by GWENDOLYNCOLLINS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
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Mar 03, 2022 -

Nissan of Torrance responded

Hello Gwendolyn, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 02, 2022

The new service manager Steve Quintero, is a very personable and concerned about the quality of the service experience customers are provided by his staff. I got a new service advisor Richard Burns y More

by VILLAPOLLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Quintero
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 01, 2022

Service Advisors need to be retrained on their customer service skills. Very unsatisfied and disappointed! More

by latanyalegal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Villegas, Yvonne Castillo
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hello Latanya, we're disappointed to hear of the negative experience you had at our location. We have received your other reviews and letter and have addressed your concerns. We strive to provide top quality service and will work toward providing a better experience to our customers. Thank you for our feedback. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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