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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
2,346 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,346 reviews

February 20, 2022

Dropped off my 2015 Nissan Sentra for service due to the car hesitation when it in drive & notice that there were recalls on the vehicle, Mr. Venegas was very professional and upfront about how long the car More

by STELLADIAZ6227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
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Mar 03, 2022 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Your satisfaction is our top priority. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 19, 2022

Great service she was very nice and attentive to all my questions and concerns I had. More

by DPEREZ6203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Yvonne Castillo, Paloma Buenrostro, Angel Corona, Marlene Lira, Ashley Granados, Steve Quintero
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Mar 03, 2022 -

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 18, 2022

Truck seems to be running good. Service was delayed a day due to a faulty part. I was compensated but still put out by not having my truck on the day specified. Hours would go by be More

by MOUNTT73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
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Mar 03, 2022 -

Nissan of Torrance responded

Hi, thank you for taking the time to let us know about your recent experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 18, 2022

Honestly this is the second time I go to the dealer and I am coming back next time to get my oil change done because I was in and out of that place so quick I loved it thank you so much for being so professi More

by Lovee jenni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah, Manny Villegas
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Mar 03, 2022 -

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 18, 2022

Very bad. Long wait times eg 2 hrs for a lube & 6 hrs for a battery. No car wash, had to find my car in the back lot after paying for service. Won't ever go ba More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paloma Buenrostro
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Mar 08, 2022 -

Nissan of Torrance responded

Hello, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com so we can work towards a resolution. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Mar 08, 2022 -

NONE3 responded

I see no way to correct the service problems....it is endemic to this dealership. These problems never came up with the prior ownership. People will always remember how they are treated. Having to wander through all the cars on the lot to retrieve my car after waiting 20 minutes after paying for my service will send me to another dealer/ repair shop.

February 18, 2022

Richard in the service department was great and very professional. I had a coupon for a free signature oil change that had expired due to me not getting my oil change on time and he took care of it for More

by Cscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 17, 2022

Yvonne was very helpful & Courtesy, when I got there for my appointment she greeted me very Professional. More

by PNIMMERS86
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 16, 2022

Great place, but when cars are recalled you don't have the parts. I felt used and cheated. Why do you not have the parts? More

by NAHTANOJ59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea!
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Mar 03, 2022 -

Nissan of Torrance responded

Hello, glad to hear that our dealer is great. As for parts, unfortunately we have no control over the parts or the open recalls; it is definitely frustrating for us as well as we end up with upset customers. So sorry about any inconvenience caused by this. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 16, 2022

I’m glad with the service I recommend to bring your car for serves to this place More

by Javi6605
Customer Service
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hi Javi, thank you so much for your positive comments about Nissan of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 16, 2022

Very happy with Yvonne's complete help in getting the services required for my Juke. More

by Mary Catharine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hi Mary, thank you so much for your positive comments about Nissan of Torrance! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

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