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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
2,346 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,346 reviews

March 08, 2022

Glad they managed to work with my schedule that day and service all suggested and needed More

by ccerna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 07, 2022

Good customer service but the work took longer than expected and when I got my truck back there was some grease on my driver’s seat which I didn’t notice until the next time I got in my truck. Bill was More

by LITTLENICKY1385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2022 -

Nissan of Torrance responded

Hello Nick, as previously discussed, we will take care of the grease stains. I have also brought it up to the Service Managers attention as we want to prevent this from happening again. As for the long wait time unfortunately, we have been short-staffed but are working on it. We appreciate your feedback as it gives us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 07, 2022

Service was quick and pleasant. I was happy to get everything done that afternoon even without an appointment. More

by Ivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't real the names -- sorry
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Mar 09, 2022 -

Nissan of Torrance responded

Hello Ivan, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 06, 2022

Very nice and friendly sales representatives. Honest and transparent of inventory, price, and trading process. More

by LI.CHIACHING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Gonzalez
Lily Bandea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Bautista, Arsenio Guevara
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Mar 08, 2022 -

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 06, 2022

Absolute worst customer service I have ever received. No communication, no check ins, kept my car for a month for a simple problem. More

by Smsmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Villegas
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Mar 24, 2022 -

Nissan of Torrance responded

Hello, we regret to hear that your experience with us was not a more positive one. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or email me at ereyes@figauto.com at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 05, 2022

Great service provided by grat people. They were fast, thorough. And very courteous. Would highly recommend them. More

by JAUREGUIJSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 04, 2022

Great service. Everyone was very professional courtesy. The facility will very close I will return. More

by DCLARK298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2022 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 04, 2022

Was lied too by the previous service manager. Had my vehicle there gor 1.5months. More

by WILLIAM.B.CORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Quintero
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Mar 24, 2022 -

Nissan of Torrance responded

Hello William, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (310) 536-4000 x2225 to speak to our manager directly. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 04, 2022

Customer service was good but waiting 3 hrs for just an oil change is awful More

by Barnescarlayvette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Nissan of Torrance responded

Hello, thank you for taking the time to tell us about your recent service experience. We are disappointed to hear about the long wait time. We have been a little shorthanded, but we are working on that as that will prevent long wait times. We hope you are willing to give us a 2nd chance. If you wish to further discuss, please contact me at 310-536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 04, 2022

Service guy was very helpful told him what I needed was in and out in less than 15 minutes. More

by SANTRICK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

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